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Kate Ashe
Kate Ashe at Walt Massey Chevrolet Franklinton

Kate Ashe

Service Advisor

Walt Massey Chevrolet Franklinton

2127 E Washington St
Franklinton , LA 70438

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4.8
29 Reviews
4.8

29 Reviews

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29 Reviews of Kate Ashe

September 05, 2025

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Employee Rating

It was fine with the exception I was not informed there was a delay while waiting on an air filter to be delivered. My oil change was 2 1/2 hours. More

by Ayork13776
Recommend Dealer
Yes

Other Employees Tagged: Kate Ashe

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Sep 05, 2025

Walt Massey Chevrolet Franklinton responded

We appreciate your feedback and apologize for the delay and lack of communication during your visit. Keeping you informed is important, and we’ll use your comments to improve for the future.

September 04, 2025

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Employee Rating

Kate is always friendly and kind. I’ve never had a negative experience when dealing with her at the Franklinton Massey Chevrolet dealership. More

by c_luper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tori

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Sep 04, 2025

Walt Massey Chevrolet Franklinton responded

We’re glad to hear Kate consistently provides such friendly and kind service. It’s wonderful knowing she helps make every visit to Franklinton a positive experience!

September 04, 2025

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Best place to bring your car to for service, nice people, fast and courteous to all More

by emartin2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Anderson, Trenton Cooley, Steve Boyd, Jeff Mccain , Emily Martin Salesperson

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Sep 04, 2025

Walt Massey Chevrolet Franklinton responded

So glad to hear you had a smooth and friendly service visit! Our team works hard to provide quick, courteous care, and it’s great to know we hit the mark.

September 02, 2025

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Employee Rating

Will never go back. Had truck there twice. Service don’t know what they doing. More

by ROBNSONLA
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Trenton Cooley

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Sep 02, 2025

Walt Massey Chevrolet Franklinton responded

This is Steve Boyd, I'm the General Manager at Walt Massey in Franklinton. Will you please give me a call concerning your recent experience with my service department. I'd like to see what I can do to resolve the issue. My personal cell is 601 441 9374. Or my email is steveboyd@waltmassey.com. I would like to know exactly what happened. I look forward to hearing from you.

August 28, 2025

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Employee Rating

Love them! I took my car in for an oil change and they washed it too! One less thing on my to do list now! More

by ACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley

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Aug 29, 2025

Walt Massey Chevrolet Franklinton responded

That’s wonderful to hear! We’re glad we could make your day a little easier by taking care of the wash along with your oil change. Thanks for sharing your experience!

August 27, 2025

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Employee Rating

Now that you have new management the service is much better . Everyone acts as professionals More

by PGBH
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley

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Aug 27, 2025

Walt Massey Chevrolet Franklinton responded

We’re happy to know you’ve noticed the positive changes. The team takes pride in providing professional, quality service, and it’s great to see that reflected in your experience.

August 26, 2025

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Employee Rating

Excellent service department. Kate is awesome and so is Trent. Every time I go somewhere else to find parts I always come to back to Walt Massey in franklinton. Need batteries for More

by duckhunter81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley, Steve Boyd

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Aug 27, 2025

Walt Massey Chevrolet Franklinton responded

We’re glad to hear Kate and Trent took such great care of you! It means a lot that you continue to choose us for your parts needs, and we’re happy we could save you money on those batteries.

August 22, 2025

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Employee Rating

Was very pleased with my experience at dealership. Matter of fact OUTSTANDING! Was going out of town the next day and y’all got me fixed up. Didn’t have to cancel plans.Got the needed part brought in More

by Bbatman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Anderson, Trenton Cooley, Steve Boyd

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Aug 25, 2025

Walt Massey Chevrolet Franklinton responded

We’re so glad we could get you taken care of quickly and keep your travel plans on track! Our team is always happy to go the extra mile to make sure everything works out smoothly. Thank you for sharing your experience!

August 21, 2025

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Employee Rating

Kate provided very good communication! Prompt local service. I will continue to use Walt Massey Franklinton for my Chevrolet Silverado. More

by ccasanova_214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 25, 2025

Walt Massey Chevrolet Franklinton responded

We’re happy to hear Kate took great care of you with clear communication and prompt service! We look forward to continuing to serve you and your Silverado in Franklinton.

August 20, 2025

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Employee Rating

good people to work with , pleasant, friendly, hard working individuals,fast and convenient for me More

by emartin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Anderson, Trenton Cooley, Steve Boyd, Jeff Mccain

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Aug 21, 2025

Walt Massey Chevrolet Franklinton responded

We’re glad to hear our team made the process fast, convenient, and friendly for you. Your kind words mean a lot, and we appreciate your trust in us!

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