Kateeja Ishmael | Page 8

The service on my car was terrific. They washed the car and vacuumed the inside. My only complaint is that it took 3 1/2 hours. They washed the car and vacuumed the inside. My only complaint is that it took 3 1/2 hours. More

by Moelang Verified Customer Verified Customer

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My wife spent an hour and a half for her 5000 mile check up……just to rotate her tires. She had an appointment. I tried to get my Tundra in for a battery and was told it would be 3 days before I could get an up……just to rotate her tires. She had an appointment. I tried to get my Tundra in for a battery and was told it would be 3 days before I could get an appointment. My battery was dead and couldn’t wait for 3 days. Needless to say I purchased one elsewhere and installed it myself. Even oil changes take a few hours now. Way too long!! After my wife’s warranty runs out I will have all of my Toyotas serviced elsewhere. More

by Bthoop Verified Customer Verified Customer

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Repairs suggested that were not imminently necessary or nonexistent. Windshield wipers did not streak. Filters dirty but danger from mold, in retrospect, was exaggerated. An oil change should not have been nonexistent. Windshield wipers did not streak. Filters dirty but danger from mold, in retrospect, was exaggerated. An oil change should not have been inflated to $546. It would have been an additional $60 to replace wipers that are still good. More

by smkocd623 Verified Customer Verified Customer

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Grettle Toyota Service- I had diagnosed a specific problem (broken emergency flasher switch on circuit board), and had to proof there of. I was OK paying the dealership a diagnostic fee - the tech arr problem (broken emergency flasher switch on circuit board), and had to proof there of. I was OK paying the dealership a diagnostic fee - the tech arrived at the same conclusion I had. Being an engineer, I knew I should have fixed myself or gone to an electronics shop with circuit board in hand - for a tiny switch change out and continuity test after repair to confirm. Service writer returned to waiting area 2.5 hours later. She was holding the same circuit board I had previously diagnosed with broken switch. She was polite and respectful while showing me the part. She proceeded to review repair estimate of more than $2,200.00 with a lead time of a week or more. I politely declined the service given the cost and lead time. Wholesale cost for a new board with switch is $50.00 to $125.00 I know as I’ve worked in the electronics industry for a long time. At the time, the dealership also serviced a recall for a fuel pump electronics issue. I waited another 3 hours patiently as I watched many other customers come an go with more complicated repairs and service requirements. Since you asked for my feedback… Summary: I am annoyed at having to wait six hours while other customers with more requirements came and went. As a life long Toyota/Lexus buyer and professional sales engineer, I’m also rather insulted with a $2,200.00 repair estimate - should have been $300 - $500.00 at most. Way to go - Great way to treat a standing Toyota customer. I have owned 7 Toyota and Lexus vehicles. If I treated prospective customers this way I wouldn’t have their business. Without satisfactory follow up, I will be more than happy to post this on every review site associated with your dealership and service department. DO NOT and I repeat, DO NOT assign this negative review to service writer. This in not her fault - this is pure greed on part of dealership and reflection of how you prioritize service work. Owners and managers should take responsibility and address the mindset that relegates service departments to status of “Cash Cows”. This operational mindset is why the auto industry, and car dealerships specifically, develop negative reputations. Certainly reinforces cynical perceptions of consumers and buying public. It will with my next purchase - Did I mention driving 35k to 40k miles per year. Gives you an idea as to my usage and turn over. More

by Not Happy Verified Customer Verified Customer

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Kateeja was great. She kept me updated every step of the way and pushed the tech guys to check further to see what an error message I received was for, despite it havin She kept me updated every step of the way and pushed the tech guys to check further to see what an error message I received was for, despite it having disappeared before I arrived at your facility. The reason for the 4 stars for your facility is that I am constantly receiving emails to trade in my vehicle when I have emailed your company that I am not interested. I have a mobility van and am not in a position to trade it for a newer model. More

by MILESAP Verified Customer Verified Customer

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The dealership was professional, courteous, and efficient. My experience was the best so far will definitely come back efficient. My experience was the best so far will definitely come back More

by Goose Verified Customer Verified Customer

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