Katelynn Bregar | Page 3

Wednesday -Bought a 2017 Ford Explorer and paid the dealership 7/31 full price to Jeff. . Was told it was leaking oil from the timing chain case and they would replace it for me. No loaners to offer th dealership 7/31 full price to Jeff. . Was told it was leaking oil from the timing chain case and they would replace it for me. No loaners to offer though and they would make things right when I received my car. I'd have it by Saturday. No calls all day so I called. Was told the tech called in sick. Would be ready M. or Tu. They'd call. M. I called after 1p sorry not ready but tomorrow. Asked for a loaner if it wasn't ready. They didn't have any. Again so sorry but we will make this right. Called Tu. late afternoon and was routed to many ext. with no answers. Wed. Texted and emailed next day Got a text: so sorry and understand your frustration the head GM will reach out to you soon. GM Katelyn emails me and says so sorry please get back with a time so we can this figure out I answered to her email., I texted, I even called to set up a time. No response at all. Called no one would answer. Th. I had my daughter take me up there and GM Jeff said the tech was out for a funeral so by Saturday8/9 I would have it. We are so sorry for this we will compensate you for this. I insisted then on a loaner 45 minutes I have a loaner. Spent the next week calling and texting where is my car. I want my car. Just get more excuses but I was dealing with my moms funeral all week. Friday8/15 I drive up there and demand to see my car and say I am not leaving until I have it in my possession. I ask for Jeff, off today. Ask for Katelyn sorry we can't find her. Then a new GM who was very kind and very concerned talked with the tech. He promised me the car in 2 hours. I was back 2 hrs to the dot. I was given the keys to my car and told it it out front now hand them the loaner keys. They seriously don't even walk me out. AND THERE WWS CERTAINLY NO COMPENSATION AFFORDED ME. MY car was dirty outside, had only 1/2 tank of gas, no washer fluid. MY salesman was there and took me out apologizing profusely for this mess. He had been on vacation. Got in my car at last! Only took them 16 DAYS TO GIVE ME My CAR I BOUGHT FROM THEM WITH CASH. My salesman then ran out to stop me because I had NO TEMP TAG!!! I thanked him for catching that, he was so nice. And that is the only 4 star I gave this dealership. More

by raemitchell1956 Verified Customer Verified Customer

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Very friendly. They took the time to answer our questions with no pressure. They also allowed us to take an extended test drive so we could be sure the EV would wor They took the time to answer our questions with no pressure. They also allowed us to take an extended test drive so we could be sure the EV would work for us. More

by edwardkub Verified Customer Verified Customer

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This was my first time buying a new car, and could not have been easier. I greatly appreciated the help of everybody involved and am very happy with my new vehicle! have been easier. I greatly appreciated the help of everybody involved and am very happy with my new vehicle! More

by rachelwilliams842 Verified Customer Verified Customer

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Smooth lease process, great team and experience. Thanks for all your help and hope to see you soon! Thanks for all your help and hope to see you soon! More

by manj6183 Verified Customer Verified Customer

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everyone I interacted with were super helpful and responsive. I had a unique situation and they accommodated me all the way to the end. This is my second car through here and would recommend anyone t responsive. I had a unique situation and they accommodated me all the way to the end. This is my second car through here and would recommend anyone to this dealership More

by Mel Verified Customer Verified Customer

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I was amazed on how simple the process was. Katelynn is a tremendous asset to Alpine Nissan. Katelynn is a tremendous asset to Alpine Nissan. More

by mike.lopez Verified Customer Verified Customer

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This was a great experience at Alpine Nissan. Everyone was very professional. It was a great environment overall. I truly enjoyed it. Everyone was very professional. It was a great environment overall. I truly enjoyed it. More

by umar.shabazz Verified Customer Verified Customer

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No pressure, efficient, friendly. I reccommend this team of professionals to sell you your next Nissan! I reccommend this team of professionals to sell you your next Nissan! More

by dannylagage Verified Customer Verified Customer

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My experience was fast, professional and pleasant. I really appreciated the efforts put forth in getting me exactly what I wanted. Thank you Alpine Nissan. I really appreciated the efforts put forth in getting me exactly what I wanted. Thank you Alpine Nissan. More

by elmagnifico1304 Verified Customer Verified Customer

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They really went above and beyond to make sure I was able to get into my truck !! Very friendly staff!! to get into my truck !! Very friendly staff!! More

by audrinannapeterson Verified Customer Verified Customer

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