Katherine Cebula | Page 3

Gravity Autos Jacksonville provided an excellent car-buying experience! The staff was friendly, transparent, and made the whole process quick and easy. Highly recommend them for anyone looking for a car-buying experience! The staff was friendly, transparent, and made the whole process quick and easy. Highly recommend them for anyone looking for a quality vehicle and great service! More

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Super smooth experience from start to finish. The staff was knowledgeable, respectful, and never pushy. I left with the exact car I wanted and total peace of mind. Would definitely return. The staff was knowledgeable, respectful, and never pushy. I left with the exact car I wanted and total peace of mind. Would definitely return. More

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I purchased a vehicle from Gravity Autos Jacksonville on May 9, 2025. I traded in my old car, which was a 2022 Toyota RAV4, which they agreed to pay off as part of the transaction. It is now September 23, 2 May 9, 2025. I traded in my old car, which was a 2022 Toyota RAV4, which they agreed to pay off as part of the transaction. It is now September 23, 2025, and they still have not paid off my trade in. I have called them dozens of times over the last few months. They rarely answer and never call me back. I have visited them in person 3 times as well. They have offered excuses and delay tactics but never pay off my old trade in. They initially said they had turnover in their department, then they said they were waiting for the corporate office to write them a check, so that they could then write a check for my payoff amount. Additionally, I have had to make additional car payments on a car that I don't own any longer so that my credit was not impacted due to late payments. I have worked with 3 different finance people at this location and they clearly are telling me lies just so I will leave their facility. I have now retained legal counsel as my next step in order to get my trade in paid off and for them to reimburse me for my additional car payments. I wrote them a Demand Letter on 8/29/2025 and they sent a check to my credit union. On 9/8/2025, my credit union was unable to cash the check and stated "Return Reason Unable to Locate Account". Credit Union is saying that the account number was not able to be located which means the account number was either incorrect or fraudulent. It looks like they mailed a fraudulent check to the credit union, which I believe is a crime. I have reached out to the Jacksonville Sheriff's Office as well. More

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