Katherine Hairsine

Sold me a bmw that should have had a software update warranty was run out basically they sold they knew nothing about cause it would have been done prior to sale and management does not want to own up t warranty was run out basically they sold they knew nothing about cause it would have been done prior to sale and management does not want to own up to it DO NOT BUY A CAR THERE HORRIBLE EXPERIENCE! More

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What a pleasure working with Caleb Kline. Informative and thorough with my lease of my RAV4. He made the process a breeze. Can’t wait to go back and take advantage of my Toyota Care. Informative and thorough with my lease of my RAV4. He made the process a breeze. Can’t wait to go back and take advantage of my Toyota Care. More

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I was going to get a car here but needed more time to fully think on it since its my first car purchase- i began to get worried that the monthly payments may end up being too costly for us,among a few ot fully think on it since its my first car purchase- i began to get worried that the monthly payments may end up being too costly for us,among a few other things- so the sales manager let us put the car ON HOLD to think about it a bit until the following day, he told us it is FULLY refundable, and told us we are NOT obligated anything if we wish to not continue with the contract/purchase. They are taking forever with the refund. They told us a refund was issued at like, the start of this month, how long will it take? Until the end? Next month??? Not to mention it felt like constant pressuring there, especially when we returned the following day to let them know we won't, and cant, continue the purchase, kept asking why why why, kept showing other cars, had other people join in the conversation, yall dont know what NO is? Yall never had deals fall through? A part from the huge pressuring feeling of the second day (and Lil of first) I truly hope the refund is actually underway and its just taking a bit to process in their system and return to us. It was cash, and it is a lot. Maybe..stay away from here- Oh and like to mention there seems to be miscommunication here, this one person was a bit rude. More

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This dealership likes to trick people and con them out of their money. don't trust them. their money. don't trust them. More

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Called the service department with questions regarding my 2016 Tacoma and was put on hold for 35 minutes. With no one once checking in with me to let me know what was going on or that they were still resear 2016 Tacoma and was put on hold for 35 minutes. With no one once checking in with me to let me know what was going on or that they were still researching my questions. Terrible customer service. Would not recommend. More

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On or about 7/23/2025 I traded my 2016 jeep Sarah in on a Toyota tacoma 2023 FINANCIALED BY DELONE. MY CITI CUSTOMER CASH CARD WITH 9K LIEN WAS PAID OFF WITH ABOUT 4K SENT TO ME IN THE MAIL.. ON OR ABOUT Toyota tacoma 2023 FINANCIALED BY DELONE. MY CITI CUSTOMER CASH CARD WITH 9K LIEN WAS PAID OFF WITH ABOUT 4K SENT TO ME IN THE MAIL.. ON OR ABOUT 7/25/2025 I was RECONTACTED not WITH Delone but with LANGLEY. SOME HOW MY CITI CUSTOM CASH CARD WAS REFINANCED TO THE ORGINAL LOAN WITHOUT THE CAR LIEN? IN OTHERWORDS THE LIEN ON MY JEEP WAS REPLACED WITH 4K LOAN? Meaning the 4k received in the mail was taken away and place back on my credit card and my Jeep was stolen? Or words to that effect... More

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Stay away! Pohanka of Salisbury is the poster child for sleazy new car dealers. They flat-out lied to me to get me in the showroom, then continued to disrespect Pohanka of Salisbury is the poster child for sleazy new car dealers. They flat-out lied to me to get me in the showroom, then continued to disrespect me and insult my intelligence. Save your time and go to a reputable dealer. Brian Shirey Seaford, Delaware More

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Extremely disappointed with the service at this dealership. The wait time was unacceptably long, and the service advisor did not apologized or showed any concern for the delay. Completely unprofess dealership. The wait time was unacceptably long, and the service advisor did not apologized or showed any concern for the delay. Completely unprofessional and disrespectful to customers’ time. I arrived to my oil change appointment 15 minutes early and was greeted by (Kyle )one of the service advisors . He seemed very professional so I expected a great service!!! He told me the service would take one hour or less , but it ended up taking over two hours with no updates or apologies. On top of that, they didn’t even wash my car as promised but had greasy fingers Marks on the hood and door handle with dirty disposable floor mat . So I went back and asked about the car wash he acted all surprised and said we can wash it for you ! I gave him the key back and waited for another 15 minutes and no one came to take my car to wash it ! So I asked to get my keys back because I have to go after spending over 2:30 minutes for an oil change . He gave them back to me and acted like whatever . Completely unprofessional and a waste of my time.” More

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Jimmy was the best! ! He got me into the 4RUNNER I love. The whole team was great!! ! He got me into the 4RUNNER I love. The whole team was great!! More

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just bought a c-r-v. J. sAnduski was patient and knowledgably led me through my first car in 15 years. Thanks JOsh. for getting me thru this knowledgably led me through my first car in 15 years. Thanks JOsh. for getting me thru this More

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