Kathy Gendron

Too good to be true May 29th I started talking to a salesperson at Holzhauers. They had two Jeep Grand Cherokees on the lot that I was interested in. Now this isn’t usual May 29th I started talking to a salesperson at Holzhauers. They had two Jeep Grand Cherokees on the lot that I was interested in. Now this isn’t usually the dealership I would use. It’s over an hour away, but they had what I wanted, great prices, and I had a rebate from Jeep that expired in 2 days. On May 31, before I drove down, I asked if either of the Jeeps had a recall on them. I had seen it on the news and online. She assured me that they did not. Upon arriving, everything was okay. I test drove them both and decided which one I wanted. Even though I had been told that the price online applied to everyone, it apparently only applied to people without a trade-in. I was a bit annoyed, but the price still wasn’t bad, so I went forward. I waited over 4 hours to speak with someone in the finance department. The finance guy then tried to give me the “best deal”. I had already spoke to two lenders previous to my trip and was given interest rates of 2.09% and 2.2%. He tried to tell me that he had checked one of those lenders and two others and the best option was a longer loan at over 4%. I declined and after 5 hours of being there, I left and would set up my own financing in the morning. After leaving, I realized that I had forgotten my garage door opener in my last vehicle. My salesperson assured me she would send it (still haven’t received after over a month). A couple days later, I started the survey she wanted me to fill out. As I completed the survey, I realized just how little my salesperson did for me. The bought a different Jeep a little over 4 years ago (from a different dealership). That salesperson went over every detail of the vehicle, set up my radio, set up my Bluetooth, etc. This time, I was left to learn and setup everything on my own. On June 5, my entire control panel locked up several times. I couldn’t control the temperature, change the radio, use navigation, or use the Bluetooth. Service called me and basically told me they couldn’t do anything unless I drove it down there. (When the dealership is about 1.5 hours away and it’s a Tuesday-I have a job, that’s not really an option). Luckily it corrected itself after being shut off for a few hours. On the 4th of July, I get my first diagnostic report. I have a recall. When I look at the date of the recall, it shows May 23. This would be 8 days before I asked about that exact recall and was told it didn’t apply. I know it was a holiday, but I contacted my salesperson (because she had reached out the night before asking how I was liking my Jeep). She again tried to tell me that there wasn’t a recall. After I sent her the screenshot, she told me she would check on it the next day. It’s been two days and I haven’t heard anything from her. I contacted my local Jeep dealer on the 4th as well. 10 minutes after they opened, they had reached out to me to set up an appointment for my recall and got me set up the following day (today). They made no money from me, yet helped me ASAP and every person I encountered was extremely nice and helpful. My salesperson at Holzhauers didn’t care about costumer service, she only cared that my sale put her over the top for the month and earned her another plaque for her closet of an office. If I had it to do all over again, I would have waited (losing my rebate) and spent more money to have bought my Jeep at either of the other dealers I’ve been to, because they truly care about their customers! More

Print

Quick and painless process! I was very pleased with the entire process of buying my car. I was happy with the negotiations and the finance department found me a great interest ra I was very pleased with the entire process of buying my car. I was happy with the negotiations and the finance department found me a great interest rate! The only car purchase I’ve made that was this quick and painless. I’ve bought eight vehicles from dealerships since the 80’s and this was the best experience.by far! More

Print

Staff unaware of inventory I emailed, talked and texted with a sales rep for 3 days in regards of vehicle I showed interested in. I explained to her that I would be driving an I emailed, talked and texted with a sales rep for 3 days in regards of vehicle I showed interested in. I explained to her that I would be driving an hour away just to inspect the vehicle. On the day I decided to visit, I confirmed if it is to make the trip to the dealership, and was told to come over; after driving an hour I come to find out that the vehicle we have been talking all along is no longer in their lot. A little effort would have saved me 2 hr round trip of drive plus the time I took off work just to make this trip happen. Sad. She was apologetic, and nice but unfortunately that is not enough. Quality of service was poor - not thorough enough. I would think thrice before considering purchasing any vehicle from here because of this terrible experience. More

Print

Kathy is there for you. Our experience at Holzhauer was great. Kathy was there for us every step of the way and when we were ready to buy she was ready to help us. Our experience at Holzhauer was great. Kathy was there for us every step of the way and when we were ready to buy she was ready to help us. More

Print

Kathy is amazing!! Kathy was nothing but amazing when my husband and I purchased our new Yukon! She went above and beyond to make the entire process exceptional. Kathy i Kathy was nothing but amazing when my husband and I purchased our new Yukon! She went above and beyond to make the entire process exceptional. Kathy is extremely knowledgable on the different options of vehicles to suit your needs. I would highly recommend her if you are looking for a new vehicle! Thanks again Kathy!!!You are the best!! More

Print

My new jeep!!! Early Spring bought a jeep. Kathy G helped us. She was great and our experience was excellent. Highly recommend her service. Would revisit and send fr Early Spring bought a jeep. Kathy G helped us. She was great and our experience was excellent. Highly recommend her service. Would revisit and send friends/family. More

Print

First Brand New Vehicle Experience I searched the internet for some time and had finally found the truck I wanted. Had all the options and even the 3.73 gears I wanted. Went to Nashvill I searched the internet for some time and had finally found the truck I wanted. Had all the options and even the 3.73 gears I wanted. Went to Nashville about an hour and 20 minutes away and talked to Kathy Gendron. She was amazing and genuine about helping me get my F150. More

Print

Kathy Gendron made my experience hassle free and pain less. I have been looking for the perfect SUV for a few months. Went down and seen Kathy Gendron she made the process easy. Would highly recommend. I have been looking for the perfect SUV for a few months. Went down and seen Kathy Gendron she made the process easy. Would highly recommend. More

Print

Excellent I worked with Kathy to purchase my Porsche Boxster. I had a great experience! She had most of the work done before I got to the dealership and I was I worked with Kathy to purchase my Porsche Boxster. I had a great experience! She had most of the work done before I got to the dealership and I was in and out in no time at all. I would for sure buy from her again. More

Print

Awesome Car buying experience with Kathy Gendron Kathy Gendron is knowledgeable about vehicles and was very helpful! I would and have sent customers to buy from her. She's very friendly and you can t Kathy Gendron is knowledgeable about vehicles and was very helpful! I would and have sent customers to buy from her. She's very friendly and you can tell she loves her job! More

Print