Katie Andersen | Page 2

Always know what to expect. Timely PU & return service. No hidden charges on service. Clear description of work schedule. Timely PU & return service. No hidden charges on service. Clear description of work schedule. More

by tkingl Verified Customer Verified Customer

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Customer service is 5 stars! ! Very happy using this service center for our car. Thank you!! ! Very happy using this service center for our car. Thank you!! More

by Bmwmom143 Verified Customer Verified Customer

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Great Service. Kate Anderson is the best in terms of service, communication and results! She makes coming back to Mercedes Benz Santa Rosa a no brainer. Kate Anderson is the best in terms of service, communication and results! She makes coming back to Mercedes Benz Santa Rosa a no brainer. More

by David Lee Verified Customer Verified Customer

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Service is very professional and responsive. They communicate clearly and proactively keep me posted of my vehicle’s status. Very professional! They communicate clearly and proactively keep me posted of my vehicle’s status. Very professional! More

by KRISTINGOEHRING Verified Customer Verified Customer

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The office side of this encounter was great, I was not impressed, and felt dismissed by the service tech Parker who felt that the rattling I was hearing in the cabin “definitely “ was from the bolt they f impressed, and felt dismissed by the service tech Parker who felt that the rattling I was hearing in the cabin “definitely “ was from the bolt they found in my tire. I was not aware that a bolt was in mu tire and in fact when I left Mercedes after retrieving my car, I hear a new noise which I am now attributing to this bolt. I had wanted them to look at the captain’s seats in the second row as they have been visibly shaking for the past month or so. These were not checked to my knowledge, as the service tech had already make his decision on the noise. So now I get to make another appointment for them to look at the seats. I realize there are many customers served in this center, and I felt like Katie was attentive and helpful. As were the other staff I interacted with. I am just disappointed and feel a bit dismissed, and now have a new bolt in my tire. More

by 4moreno Verified Customer Verified Customer

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Very, very disappointing service experience. Responses were incomplete and untimely. When I expressed concern, nobody followed up. Responses were incomplete and untimely. When I expressed concern, nobody followed up. More

by alexpcalaf Verified Customer Verified Customer

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Friendly, prompt service. I’ve always been treated well. My car has received great service. I’ve always been treated well. My car has received great service. More

by linda_hoppe Verified Customer Verified Customer

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