Katie Grass
Katie Grass at Patrick Hyundai

Katie Grass

Sales Manager

Patrick Hyundai

1020 E Golf Rd
Schaumburg, IL 60173

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5.0
14 Reviews

Dealership Experience

5 yrs, 7 mos

5.0

14 Reviews

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14 Reviews of Katie Grass

February 15, 2026

Dealership Rating
Employee Rating

They offered a great deal on a vehicle with minimal haggling. Everyone was easy to work with. Nice facility. Shortest amount of time ever spent in the finance office and much faster experience buying a More

by Mike Bradean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joshua Garduno

February 07, 2026

Dealership Rating
Employee Rating

Outstanding service, great staff, convenient hours, fast closing on our new car, free gas was amazing, car was completely cleaned, nice job. More

by AJKMMAY
Recommend Dealer
Yes

Other Employees Tagged: Katie Grass

Feb 10, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad that you had a great visit, and that the staff provided outstanding service! Our goal is to ensure customer satisfaction, along with providing a customer experience that is second to none-we're glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

February 01, 2026

Dealership Rating
Employee Rating

The team at Patrick Hyundai made sure that I was pleased with the deal that we worked out. Patrick Hyundai / Schaumburg was my second choice, the first choice of dealership (Lincolnwood Hyundai) try to take More

by Avery Davis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dave Polcik, Muhammed Ali , Naeem/finance manager.

Feb 06, 2026

Patrick Hyundai responded

Thank you so much for your 5-star review! We are thrilled that you had such a wonderful experience with us, and we're glad we could save the day! Our goal is transparency, honesty and integrity, and we are so glad that was able to shine through in your visit! Thank you so much for choosing Patrick Hyundai, and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

February 01, 2026

Dealership Rating
Employee Rating

Everyone was great except the Detail dept. was beyond horrible,myself and sales were picking off stickers in the snow. I got in it for the FIRST time after owning it ready to go! To see cardbo More

by KRISTENBOHNSTEDT
Recommend Dealer
Yes

Other Employees Tagged: Katie Grass

Feb 06, 2026

Patrick Hyundai responded

Thank you for your review, and for your honest feedback. We would like to apologize that your visit wasn't up to expectations. We understand your frustration and your concerns are valid, especially when it comes to the detailing of a new car purchase. We would love the opportunity to make things right, so please feel free to email us at customerservice@patrickcars.com. - Patrick Dealer Group Customer Relations Team

February 01, 2026

Dealership Rating
Employee Rating

Had a great experience with the car purchase. Dave and Katie were great to work with and were very knowledgeable! More

by KASEY.FIRNBACH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dave Polcik, Muhammed Ali

Feb 06, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad to hear that you had such a great visit and that Katie and Dave were very knowledgeable and great to work with! Our goal is to provide an excellent customer experience, and we're so glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 17, 2026

Dealership Rating
Employee Rating

Patrick Car Group is outstanding at all dealerships. I’ve worked with Saab, BMW, Volvo and now Hyundai over a period of 40+ years. Excellent sales advice. Fair pricing and options. Efficient service dep More

by KATEOPHOTO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joshua Garduno

Jan 26, 2026

Patrick Hyundai responded

Thank you so much for your 5-star review! We are so glad to hear that you've been a customer for 40+ years! Our goal is customer satisfaction, and your dedication to us means so much! Thank you so much for choosing Patrick, and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

December 28, 2025

Dealership Rating
Employee Rating

They were fun to work with. Listened to what we wanted and found us the vehicle to meet our budget More

by RKASZNIAK
Recommend Dealer
Yes

Other Employees Tagged: Katie Grass

Jan 02, 2026

Patrick Hyundai responded

Thank you so much for your 5-star review of Patrick Hyundai! We are so glad that the team was fun to work with and they listened to what you wanted. Our goal is customer satisfaction through our great customer service and we're glad we hit he mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

December 27, 2025

Dealership Rating
Employee Rating

Johnathan was wonderful to work with. He's thoughtful and kind. He made the car buying experience very smooth and comfortable. More

by NISHITAS2323
Recommend Dealer
Yes

Other Employees Tagged: Katie Grass

Jan 02, 2026

Patrick Hyundai responded

Thank you so much for your review! We are so glad to hear that Johnathan was wonderful to work with! Our goal is to provide great customer service, and we're glad we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

December 04, 2025

Dealership Rating
Employee Rating

Our sales man (Allan) and finance officer (Naeem$ were helpful kind and made the buying process so easy!! More

by GIANNAPOTEMPA13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alan Bastea , Naeem finance officer

Dec 05, 2025

Patrick Hyundai responded

Thank you for sharing your experience! We’re thrilled to hear that Allan and Naeem made the buying process easy, helpful, and enjoyable. We appreciate your kind words and hope you’re loving your new vehicle!

December 02, 2025

Dealership Rating
Employee Rating

Great car-buying experience. We did the entire deal over text with Dave, and it was fast, simple, and pressure-free. He was upfront, helpful, and made the process super convenien More

by Mcdonald.ryan42
Recommend Dealer
Yes

Other Employees Tagged: Dave Polcik, Muhammed Ali

Dec 05, 2025

Patrick Hyundai responded

Thank you for sharing your experience! We’re thrilled to hear that Dave made your car-buying process fast, simple, and pressure-free. We appreciate your kind words and hope you’re enjoying your new vehicle!

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