Katie Jackson | Page 3

This the way you treat an old Latina lady just because she is 78? We were told that the Mercedes Benz it’s 100% great experience etc she is 78? We were told that the Mercedes Benz it’s 100% great experience etc More

by Kikodusan Verified Customer Verified Customer

Helpful 1

Report | Print

Ernie is the best! He spent a lot of time with me explaining the new Mercedes to me. Very courteous. Definitely would recommend him to anyone. explaining the new Mercedes to me. Very courteous. Definitely would recommend him to anyone. More

Helpful 0

Report | Print

Herbert and Will made buying our car easy and smooth. Herbert helped us decide between the different models by having us drive each different one and explaining the difference. Will, in financing, got us Herbert helped us decide between the different models by having us drive each different one and explaining the difference. Will, in financing, got us in and out quickly. More

by Rsmaw5 Verified Customer Verified Customer

Helpful 0

Report | Print

Geaux visit Mike! Mike Tyson delivers he best client service when you are looking for a new vehicle. His knowledge helps fulfill your dreams with regards to features w Mike Tyson delivers he best client service when you are looking for a new vehicle. His knowledge helps fulfill your dreams with regards to features while you can expect safety and security. Purchasing a vehicle is easy, convenient and a great experience when you work with Mike. More

by cdm1256 Verified Customer Verified Customer

Helpful 0

Report | Print

Scheduled Service Disappointment I scheduled my MB for service and arrived at my scheduled service time of 7:45am Upon arrival, no one greeted me when I pulled up. I got out of my c I scheduled my MB for service and arrived at my scheduled service time of 7:45am Upon arrival, no one greeted me when I pulled up. I got out of my car, walked in and was eventually greeted by an employee who asked if I had a scheduled appointment which I confirmed. I was told to have a seat in the waiting area and someone would be with me shortly....well after 6 customers (who were greeted and promptly assisted) and 25 mins later, I had not been assisted and NO ONE asked me if I had been helped or needed any assistance. Several Service Advisors (including my own) walked past me as if I was not there! I sent a text to may Advisor (as we had been communicating via the MB texting system) to stated that I had arrived and was waiting....no response! After another 10 mins of waiting, I decided to get in my car and leave! The lack of professionalism and courtesy at this dealership is horrible, but for SO LONG, this has been the only option for MB drivers in this region, I guess they just feel that its not worth going the extra mile to provide the level of service that people would expect from an MB dealership! Everytime I've visited this Dealership's Service Dept, the experience has not been "award-winning" to say the least! More

Helpful 0

Report | Print

Great Personal Service Great personal service. Beautiful service area with many amenities. Also, car loaner during service that lasts over a day. Very fair in pricing and se Great personal service. Beautiful service area with many amenities. Also, car loaner during service that lasts over a day. Very fair in pricing and service. Katie is friendly and makes sure all questions and concerns are to your satisfaction. More

Helpful 0

Report | Print

Wonder Excellent service dept.. Alway prompt, courteous, friendly and knowledgeable. Nik always goes out of his way to ensure I’m happy. Katie helps me occas Excellent service dept.. Alway prompt, courteous, friendly and knowledgeable. Nik always goes out of his way to ensure I’m happy. Katie helps me occasionally, too. She is awesome, too! More

by Bpkronlage Verified Customer Verified Customer

Helpful 0

Report | Print

First Class We have been customers for 9 years and have always received top notch treatment. Our salesman is fantastic. He is like a friend to us. We have been customers for 9 years and have always received top notch treatment. Our salesman is fantastic. He is like a friend to us. More

by trent.gray Verified Customer Verified Customer

Helpful 0

Report | Print

Experience Always it’s an experience, I feel like I’m family not a customer , every time it’s a warm welcome and Katie always works around my schedule Always it’s an experience, I feel like I’m family not a customer , every time it’s a warm welcome and Katie always works around my schedule More

by Kikodusan Verified Customer Verified Customer

Helpful 0

Report | Print

Service Katie always finds a way to make things happen for me with my busy schedule she is great I would highly recommend Katie for your service needs Katie always finds a way to make things happen for me with my busy schedule she is great I would highly recommend Katie for your service needs More

by ADSCIO Verified Customer Verified Customer

Helpful 0

Report | Print