Katie Jackson | Page 4

Poor customer service I have had my Mercedes for 3 years and have not been satisfied at all with the service department. I was a previous Lexus owner and EVERY detail is a I have had my Mercedes for 3 years and have not been satisfied at all with the service department. I was a previous Lexus owner and EVERY detail is addressed in the most professional manner. HOWEVER, Mercedes just doesn't compare. First of all, the service rep meets you in the waiting room and briefly addresses issues. I had an issue that was over a year old that they had not remediated. They did fix it this time. Upon pickup, I was told to go to the counter to check out. No explanation, no greeting. The service that is done on the vehicle is fine, it's the customer service that is so lacking. Professionalism is lacking. I will not purchase another Mercedes because I don't want to deal with the Service Department. I will run back to Lexus and be treated professionally. More

by JORYHAMILTON Verified Customer Verified Customer

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Good customer service Good customer service. Always answer questions that I have concerns about. Calls regarding service that is needed and ask if I want to complete before Good customer service. Always answer questions that I have concerns about. Calls regarding service that is needed and ask if I want to complete before starting the work More

by SUNSHYNE504 Verified Customer Verified Customer

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Experience Always it’s an experience, I feel like I’m family not a customer , every time it’s a warm welcome and Katie always works around my schedule Always it’s an experience, I feel like I’m family not a customer , every time it’s a warm welcome and Katie always works around my schedule More

by Kikodusan Verified Customer Verified Customer

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Mike Tyson is the best salesman ever! This is my second purchase at Mercedes Benz of New Orleans and the second purchase has been just as great as the first one! Mike Tyson, is the sale This is my second purchase at Mercedes Benz of New Orleans and the second purchase has been just as great as the first one! Mike Tyson, is the salesman who has made both of my purchases the best ever! Also, I would like to give a shoutout to the service department, as well. They always put their best feet forward when taking care of the service needs on my vehicle, thank you service department. More

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Expectional Experience Everytime I visit Mercedes-Benz of New Orleans I enter with a smile and upon leaving I exit with an even BIGGER SMILE. Greg in parts is always very fr Everytime I visit Mercedes-Benz of New Orleans I enter with a smile and upon leaving I exit with an even BIGGER SMILE. Greg in parts is always very friendly, pleasant as well as, he's a great conversationalist. Inspite what I may me going through he ALWAYS brighten my day. Katie in service is very attentive to details when she's working with me and my vehicle. She ensures me that my car will be road worthy when I return for pick up, whether I come in with a service issue or just to have my car routinely serviced. I truly enjoy Greg and Katie my enounter with the both of them everytime I visit Mercedes-Benz of New Orleans! More

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thank you christopher stuben /leo fkotron I have been dealing with Mercedes Benz of New Orleans for nearly 20 years ..I have always been treated like family. Finding a car is easy.Finding som I have been dealing with Mercedes Benz of New Orleans for nearly 20 years ..I have always been treated like family. Finding a car is easy.Finding someone you can trust and count on for service after the sale is a gift,,,Christopher Stuben really cares about his customers..ive purchased my last 8 cars in 20 years from him..not to mention the dozens of friends and family members I referred to him that will tell you the same thing about Christopher Stubenand Mercedes Benz of New Orleans ..id never buy a car from anyone else...wherever Christopher Stuben goes...that's where I will buy my cars..Id like to mention the service department as well...they treat their customers the same exact way.. Mercedes Benz of New Orleans in my book is the only place to buy or lease a car... More

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Positive experience Great dealership with superior sales and service departments. Staff is always very courteous and helpful. The waiting room area is comfortable caters Great dealership with superior sales and service departments. Staff is always very courteous and helpful. The waiting room area is comfortable caters a variety of refreshments and snacks. More

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Mercedes Benz - GL450 On Thursday 02-15-18 I brought my S550 for service. Everybody goes our of their way to help and make you enjoy your stay while waiting, specially Kati On Thursday 02-15-18 I brought my S550 for service. Everybody goes our of their way to help and make you enjoy your stay while waiting, specially Katie Jackson. My wife wanted to trade her E350 for a GL450 and Mike Tyson help me 100% so I could familiarize myself with this vehicle answering all my questions. Mike helped me choose the GL450 I purchased next day, which my wife is enjoying very much. It was a pleasure doing business with a "non-pushing" sales consultant. More

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professional in january i purchase my 4th automobile from this dealership and a big reason was the professionalism of the salesman HERBERT SINGLETON. i thought to in january i purchase my 4th automobile from this dealership and a big reason was the professionalism of the salesman HERBERT SINGLETON. i thought to purchase a different brand but MR. SINGLETON knew what i was looking for by listening to what I wanted. i am excited and please with my 2018 GLE 350. Service in the past has been excellent as while. More

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Service Dept is aweful They simply could not figure out what was wrong with my vehicle even after I told them what my independent mechanic diagnosed. They charged me a ton They simply could not figure out what was wrong with my vehicle even after I told them what my independent mechanic diagnosed. They charged me a ton for repairs which did nothing for my vehicle. Use them at your own peril. More

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