Katie Jesulaitis

Bought the truck off the showroom floor, after agreeing on final price was told oh yeah extra 350 for bedliner that was already in. Strike 1 Brought the truck back under warranty for several issue includi on final price was told oh yeah extra 350 for bedliner that was already in. Strike 1 Brought the truck back under warranty for several issue including a recall. Strike 2 Was told on phone yes you will get a rental car no charge.Day set to bring it in was told $40 a day if no issues are covered. Strike 3 Had to go back 36 hours later to pick up rental. Really only addressed 1 issue out of all I asked about, and kept my truck 1 week! Asked to have follow up calls as to progress. But I had to call there more than I got called! Am thinking of upgrading 1 more time but will shop elsewhere. Asst Service manager said "trust me" when I tried to get an explanation of truck issues upon pickup. This place is neck and neck with village ford, which I didn't think was possible. That place is the worst...almost! More

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Dealership was great also was the sail person Deb . She was outstanding very knowledgeable about the Escape She was outstanding very knowledgeable about the Escape More

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I couldn't be more pleased with the work your Employee's do. Kind and very compassionate. I NEVER go anywhere else. I had to purchase my Escape, form Briawood, but I will never go baack there. do. Kind and very compassionate. I NEVER go anywhere else. I had to purchase my Escape, form Briawood, but I will never go baack there. More

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Jamie was my service advisor. She was awesome! She kept me posted on the progress of my truck. She was awesome! She kept me posted on the progress of my truck. More

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Overall it wasn't a bad experience, I would have liked to have gotten an update on my vehicle a little sooner than 5 days, that's all. That being said, I will always take my vehicle here because they know w have gotten an update on my vehicle a little sooner than 5 days, that's all. That being said, I will always take my vehicle here because they know what they are doing and I trust them to do it right the first time. More

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Quick and friendly service! Honest approach to work and excellent explanation of what was needed Honest approach to work and excellent explanation of what was needed More

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Bought my lease, love the car and Southgate Ford found a good interest rate and completed my loan so I just had to sign the papers. good interest rate and completed my loan so I just had to sign the papers. More

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Pleasant and always helpful. Service department is courteous and helpful. Love Southgate Ford. Have used them for years. Service department is courteous and helpful. Love Southgate Ford. Have used them for years. More

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I have no problem with Southgate ford people are very very nice so I no problem very nice so I no problem More

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Their oil change service setup has been quicker than other Ford dealerships in the area. Haven't tried other services yet. other Ford dealerships in the area. Haven't tried other services yet. More

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