Katie Knaze

If you want to go look for a car and not be pressured and be retreated with the utmost respect, I would suggest going to Metro Lexus of Cleveland. We had a wonderful time there and they took their time with be retreated with the utmost respect, I would suggest going to Metro Lexus of Cleveland. We had a wonderful time there and they took their time with us. Very professional and answered all our questions. Great place to do business More

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Katie's professionalism was off the chart. I really appreciated the time she took to take us around. Show us the deals. Let us test drive the car. At this time we are not going to buy the car I really appreciated the time she took to take us around. Show us the deals. Let us test drive the car. At this time we are not going to buy the car but it has nothing to do with her. She was an outstanding professional. It had to do with the financial situation that I'm in currently. That should work itself out within the next 12 months. We have already decided that we will be buying a vehicle from you down the road. Thank you for allowing me the opportunity to let you know about your employee. She is really top notch. Thank you More

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Katie spent a bit of time with me today- I didn’t know it was her day off until it was mentioned by her associate. That is going above and beyond ! Thank you, Katie ! My time driving with you was well sp was her day off until it was mentioned by her associate. That is going above and beyond ! Thank you, Katie ! My time driving with you was well spent ! More

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Katie was highly knowledgeable and absolutely a pleasure to work with. I would highly recommend her to anyone. to work with. I would highly recommend her to anyone. More

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Love being back at Lexus! Katie made the process so easy and was in constant communication with me throughout the buying process. Katie made the process so easy and was in constant communication with me throughout the buying process. More

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Katie is terrific. ..will definitely purchase again from LOC very soon!!! Her follow up exceeded my lofty expectations ..will definitely purchase again from LOC very soon!!! Her follow up exceeded my lofty expectations More

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Very professional! Found what I was looking for without being too pushy. Went the extra mile to ensure complete satisfaction! Found what I was looking for without being too pushy. Went the extra mile to ensure complete satisfaction! More

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Katie made everything so seamless. I was coming in from out of state to get my IS 350, and I had flight delays. She and others stayed late at the dealership to pick me up from the deal I was coming in from out of state to get my IS 350, and I had flight delays. She and others stayed late at the dealership to pick me up from the dealership and complete my transaction from end to end. More

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As a new customer, my buying experience was extremely easy and thoughtful. When things didn’t go as planned, Katie and the Sales Manager were reliable to communicate. The Manager apologized and offered c easy and thoughtful. When things didn’t go as planned, Katie and the Sales Manager were reliable to communicate. The Manager apologized and offered concessions for the concern that arose. Everyone at the dealership was extremely nice. There was a team to celebrate with applause and a bell to greet me when I picked up my car. They really care about the customer’s experience and satisfaction. More

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Very accommodating, friendly. You feel like your family owns the dealership. Very clean and accessible to the car inventory. You feel like your family owns the dealership. Very clean and accessible to the car inventory. More

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