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Michael Thomas
12 Reviews
Michael Thomas is a Sales Consultant at Lexus of Cleveland, specializing in a relationship-first, no-pressure approach to luxury automotive sales. With over 20 years of experience in customer service, sales leadership, and high-end retail environments, Michael understands that purchasing a vehicle is not just a transaction, it’s a personal decision built on trust, clarity, and consistency. Michael’s focus is on helping guests find the right Lexus to fit their lifestyle, priorities, and long-term ownership goals. Known for his attention to detail, transparent communication, and calm guidance, he creates an experience where clients feel informed, comfortable, and confident from the first conversation through delivery, and well beyond. Whether working with first-time Lexus owners or long-time brand loyalists, Michael prides himself on delivering a smooth, professional, and genuinely enjoyable experience every step of the way.
Read more12 Reviews
Write a ReviewDealership Experience
11 mos
Industry Experience
21 yrs, 4 mos
12 Reviews of Michael Thomas
September 01, 2026
As we’ve experienced multiple times before…Metro delivers. Michael is a real pro and streamlined the whole process. My wife and I agreed that we will likely never purchase anywhere else. A great te delivers. Michael is a real pro and streamlined the whole process. My wife and I agreed that we will likely never purchase anywhere else. A great team. Keep it up! More
by dmaggiore
Other Employees Tagged: Jeff Miller, Tysean Yorke
July 01, 2026
Michael Thomas was an excellent salesman, professional, attentive, and dedicated to ensure a smooth, satisfying buying experience attentive, and dedicated to ensure a smooth, satisfying buying experience More
by quincycleveland
Other Employees Tagged: My entire six years at Metro Lexus every individual I came in contact with was very professional and provided outstanding service
June 25, 2026
We were very impressed with the dealership and our salesman! Very professional and accommodating! Michael was over and above helpful, knowledgeable and great to work with! salesman! Very professional and accommodating! Michael was over and above helpful, knowledgeable and great to work with! More
by Yvonne
June 23, 2026
it was a joy to come home again and meet Micheal Thomas great guy big help. great guy big help. More
by Kkvasnok
Other Employees Tagged: David Kantor
May 30, 2026
Margaret and the dealership made my experience buying my first car in 5 years feel like a very special experience. Though I was there to buy the least expensive car on the lot, I felt treated as though I wa first car in 5 years feel like a very special experience. Though I was there to buy the least expensive car on the lot, I felt treated as though I was buying the most expensive one! I felt I was treated fairly throughout the buying process and left with my car feeling amazing about my purchase. More
by Phil
Other Employees Tagged: Margaret Graham , Tori in Finance
