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Michael Thomas
Michael Thomas at Lexus of Cleveland

Michael Thomas

Sales Consultant

Lexus of Cleveland

13600 Brookpark Rd
Cleveland, OH 44135

5.0
10 Reviews

Michael Thomas is a Sales Consultant at Lexus of Cleveland, specializing in a relationship-first, no-pressure approach to luxury automotive sales. With over 20 years of experience in customer service, sales leadership, and high-end retail environments, Michael understands that purchasing a vehicle is not just a transaction, it’s a personal decision built on trust, clarity, and consistency. Michael’s focus is on helping guests find the right Lexus to fit their lifestyle, priorities, and long-term ownership goals. Known for his attention to detail, transparent communication, and calm guidance, he creates an experience where clients feel informed, comfortable, and confident from the first conversation through delivery, and well beyond. Whether working with first-time Lexus owners or long-time brand loyalists, Michael prides himself on delivering a smooth, professional, and genuinely enjoyable experience every step of the way.

5.0

10 Reviews

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Dealership Experience

10 mos

Industry Experience

21 yrs, 3 mos

10 Reviews of Michael Thomas

July 15, 2026

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Mike Thomas was extremely knowledgeable and professional. I will definitely go to him when I am ready to buy. More

by kheslop05
Recommend Dealer
Yes
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Jul 17, 2026

Lexus of Cleveland responded

Hi, thank you so much for your kind words! We are thrilled that you had such a positive experience with Mike. We look forward to helping you with your future purchases.

July 11, 2026

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Very professional. The staff is very courteous and treat you like you matter. You feel more like family than a customer. More

by Mifflindeb3300
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Trade-in Experience
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Recommend Dealer
Yes
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Jul 13, 2026

Lexus of Cleveland responded

Thank you for your kind words! Our team at Lexus of Cleveland always strives to provide excellent service and make our customers feel like part of our family. We're happy to have made a positive impact on your experience.

July 01, 2026

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Michael Thomas was an excellent salesman, professional, attentive, and dedicated to ensure a smooth, satisfying buying experience More

by quincycleveland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: My entire six years at Metro Lexus every individual I came in contact with was very professional and provided outstanding service

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Jul 03, 2026

Lexus of Cleveland responded

Hi, thank you for your kind words, we are thrilled to hear that Michael provided you with a top-notch buying experience. We appreciate your support and look forward to serving you again in the future.

June 25, 2026

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We were very impressed with the dealership and our salesman! Very professional and accommodating! Michael was over and above helpful, knowledgeable and great to work with! More

by Yvonne
Recommend Dealer
Yes
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Jun 27, 2026

Lexus of Cleveland responded

Hi Yvonne, we're happy to hear you had such a positive experience with Michael! If you have any further questions, please don't hesitate to reach out!

June 23, 2026

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it was a joy to come home again and meet Micheal Thomas great guy big help. More

by Kkvasnok
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Kantor

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Jun 25, 2026

Lexus of Cleveland responded

Hi, we're happy to hear you had such a positive experience with Micheal! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 30, 2026

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Margaret and the dealership made my experience buying my first car in 5 years feel like a very special experience. Though I was there to buy the least expensive car on the lot, I felt treated as though I wa More

by Phil
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Margaret Graham , Tori in Finance

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Jun 03, 2026

Lexus of Cleveland responded

Hi Phil, we are so thrilled to hear about your positive experience! Our team at Lexus of Cleveland strives to make every customer feel valued and appreciated. We're happy we could make your car-buying experience a special one. Please don't hesitate to reach out if there's anything additional we can do for you.

April 14, 2026

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Michael greeted me right away and asked me just enough questions to guide me to my new car. I can be very indecisive and he made it so easy. More

by Aehune03
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Recommend Dealer
Yes
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Apr 16, 2026

Lexus of Cleveland responded

Hello, thank you so much for sharing your experience with us, we are thrilled to hear that Michael provided such great service and helped guide you to your new car seamlessly. We appreciate your business and look forward to serving you again in the future!

April 07, 2026

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Seriously considered a Lexus vs Audi but in my experience, Toyota/Lexus always seems priced too high with very little negotiation as was the case here. More

by Maureen
Sales Price Transparency
Recommend Dealer
Yes
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Apr 11, 2026

Lexus of Cleveland responded

Hello Maureen, we appreciate you taking the time to leave us this feedback. Someone from our team will be reaching out to you in the very near future.

April 03, 2026

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My visit and my experience was amazing. I enjoyed all the service and kindness it was truly the best More

by girlmello15
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tysean Yorke

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Apr 08, 2026

Lexus of Cleveland responded

Hi, thank you for choosing us! We are delighted to hear that you had an amazing visit. If you have any further questions, please don't hesitate to reach out!

March 23, 2026

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Michael was very helpful and professional throughout my entire experience choosing a vehicle. I would recommend him to family and friends knowing they will be in good hands. More

by Lauren.hemphill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tysean Yorke

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Mar 26, 2026

Lexus of Cleveland responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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