Michael Thomas

Michael Thomas and Katie Knaze made buying my new Lexus RZ 350 smooth and stress-free. They were knowledgeable, patient, and never pushy. Highly recommend them to anyone shopping for a Lexus! RZ 350 smooth and stress-free. They were knowledgeable, patient, and never pushy. Highly recommend them to anyone shopping for a Lexus! More

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I had another great experience with Lexus! My previous Lexus lasted me 11 years and over 300,000 miles, which is truly a testament to the quality and reliability of the Lexus brand. From t My previous Lexus lasted me 11 years and over 300,000 miles, which is truly a testament to the quality and reliability of the Lexus brand. From the moment I arrived, Michael Thomas greeted me warmly and made the entire experience feel personal. He checked in with me every step of the way without ever being too pushy. He was professional, patient, attentive, and truly listened to what I was looking for. What stood out most was how intentional Michael was about making sure I didn’t just leave with a car, but that I left with the perfect car for me. I never felt like just another customer or another sale. Michael made what can sometimes feel like a stressful process feel easy, comfortable, and exciting. I’m so happy with my new car and truly appreciate the care and attention he gave me throughout the entire experience. The rest of the team made the experience just as smooth. Dave made the paperwork process nice and easy, and Micah took the time to show me all of the great features in my new NX 350 so I felt comfortable before leaving. One of my favorite parts was how the staff took the time to congratulate me and celebrate the moment. I’m grateful to Michael, and the entire Lexus team for making the process such a positive and memorable one. I’m very happy to continue being part of the Lexus family! If you’re looking for an enjoyable car-buying experience, look no further. I highly recommend this Lexus team! ⭐️⭐️⭐️⭐️⭐️ With appreciation, K. Chandler More

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Nothing but professionalism here. Friendly, attentive, knowledgable, no high pressure selling. It was a pleasure to work with Michael. Friendly, attentive, knowledgable, no high pressure selling. It was a pleasure to work with Michael. More

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I may be an unusual reviewer because I ultimately did not purchase a Lexus, but my experience working with Michael was absolutely worthy of a five-star review. As a longtime GM family, I drove my well-lov purchase a Lexus, but my experience working with Michael was absolutely worthy of a five-star review. As a longtime GM family, I drove my well-loved Yukon Denali into Cleveland expecting simply to test-drive a Lexus and check it off my list. I had fallen in love with the Nissan Murano at the auto show but wanted a hybrid, and ChatGPT had described the Lexus as its “spirit animal.” Honestly, I assumed a Lexus might be a little too fancy for me. Michael changed that. He genuinely listened and quickly understood what I truly wanted and needed instead of simply trying to sell me something. He patiently explored options with me, offered honest and helpful feedback, and journeyed alongside me throughout my search without pressure. Rather than eliminating the Lexus from consideration, I found myself seriously considering the beautiful green one, thanks in large part to Michael. Ultimately, practicality and the math won out, especially with five boys in college, and I purchased a black Toyota RAV4 plug-in hybrid. Michael completely supported my decision, acknowledged that he couldn’t argue with the math, and has even remained in contact afterward. I am satisfied that I made the right decision for this season of life, but I also know exactly whom I will call when I am ready to find my next vehicle. Michael’s genuine, perceptive, patient approach was a refreshing contrast to several other dealership experiences during my search. I recommend him wholeheartedly even though he didn’t make the sale this time. More

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Michael and Jesse couldn’t have been more attentive and helpful. If they had the car I wanted I would have bought it in a minute. helpful. If they had the car I wanted I would have bought it in a minute. More

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As we’ve experienced multiple times before…Metro delivers. Michael is a real pro and streamlined the whole process. My wife and I agreed that we will likely never purchase anywhere else. A great te delivers. Michael is a real pro and streamlined the whole process. My wife and I agreed that we will likely never purchase anywhere else. A great team. Keep it up! More

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Michael worked with me to find the right fit. He was patient and thoughtful about my needs. He was patient and thoughtful about my needs. More

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Mike Thomas was extremely knowledgeable and professional. I will definitely go to him when I am ready to buy. I will definitely go to him when I am ready to buy. More

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Very professional. The staff is very courteous and treat you like you matter. You feel more like family than a customer. The staff is very courteous and treat you like you matter. You feel more like family than a customer. More

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Michael Thomas was an excellent salesman, professional, attentive, and dedicated to ensure a smooth, satisfying buying experience attentive, and dedicated to ensure a smooth, satisfying buying experience More

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