Katrina Jewell | Page 12

Fantastic sales team. Very nice dealership. Katrina is a delightful salesman and very knowledgeable of the cars she sells..highly recommend. Very nice dealership. Katrina is a delightful salesman and very knowledgeable of the cars she sells..highly recommend. More

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Professional with excellent attention to detail. I am a repeat customer and they continue to impress. I am a repeat customer and they continue to impress. More

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Everyone involved in my purchase was top notch. Katrina, the sales person was awesome.I would highly recommend the dealership. Katrina, the sales person was awesome.I would highly recommend the dealership. More

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Purchasing a car at Ed Martin was very easy and they made the process painless. Everyone there was nice and did everything they could to get me into a new vehicle. I would highly recommend looking at Ed Mart the process painless. Everyone there was nice and did everything they could to get me into a new vehicle. I would highly recommend looking at Ed Martin as they will make your experience easy and as painless as possible. More

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This is the second car we purchased from Ed Martin Toyota this year. They are great to work with and we couldn't be happier with our vehicles. this year. They are great to work with and we couldn't be happier with our vehicles. More

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Very kind people and very knowledgeable about cars! My advice, ask as many questions as possible to understand things. My advice, ask as many questions as possible to understand things. More

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Katrina was very knowledgeable and personable. She was fantastic to work with and understood our needs and wants. We knew going to the dealership it, it could be a long process, but she made sure She was fantastic to work with and understood our needs and wants. We knew going to the dealership it, it could be a long process, but she made sure to keep us informed and treated us like friends instead of just customers. I loved how transparent she was with everything and that made us feel a lot more comfortable. I would recommend her to anyone! More

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Katrina was great, helped us out and answered all questions she is a keeper. Thanks Katrina questions she is a keeper. Thanks Katrina More

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Great easy experience. Got exactly what I wanted and the staff was awesome and very professional. Got exactly what I wanted and the staff was awesome and very professional. More

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5 stars are not enough! !! A little about me; I have been in the service industry for most of my life. I have been a business owner and in management positions for about 4 !! A little about me; I have been in the service industry for most of my life. I have been a business owner and in management positions for about 45 years. I do understand the ups and downs of trying to provide a WOW experience to customers and staff. I didn't write the book on customer service but I did live it throughout my career. Ed Martin Toyota was not really on our radar. It was a little out of our search area. When we saw a vehicle that piqued our interest we decided to give you a try. All that being said, I extend to you what we experienced while at your facility. Katrina Jewell is just that, A JEWEL for your business. She was friendly, engaginging, knowledgeable, informative, and most of all incredibly patient. Over the past weeks I have engaged with several dealerships with varying levels of satisfaction . None came close to Katrina. In my most recent experience as a manager, she would not only be my most valued person but I would be relying heavily on her assistance with customer interaction and service. She would be my #1, if you will. If Katrina is not your #1 you certainly do have an amazing team assembled. In an era where it is difficult to find people that want to work...let alone someone that is as qualified, capable, and talented as Katrina. You have found a diamond in the rough and I hope she is a permanent player on your team. Although we spent far less time with Zavier Potter, he was no less cordial and engaging. He was insightful in his assistance and completed our transaction effectively and efficiently. While we were a fixture in your dealership for a few hours, we felt comfortable and at ease during the process. Watching your staff interact with current and potential customers was interesting. I saw smiles throughout the building. I am certain the rest of your staff is no less competent My wife and I cannot express the huge level of satisfaction and gratification we have with Katrina and the entire staff of Ed Martin Toyota. While we intend this vehicle to last when we retire, whenever that happens, if we are in need of another vehicle Ed Martin Toyota will be our destination. We will be referring friends, family and anyone we hear is in the market for a vehicle. More

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