Kaua Pouha
Kaua Pouha at Orem Toyota

Kaua Pouha

Service Advisor

Orem Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.7
299 Reviews
4.7

299 Reviews

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299 Reviews of Kaua Pouha

November 04, 2025

Dealership Rating
Employee Rating

No comment I can't I won't give any comments I have. Kthing more to add to the conversation More

by ethanbrown1
Recommend Dealer
No

Other Employees Tagged: Kaua Pouha

November 03, 2025

Dealership Rating
Employee Rating

Don't offer me a free appraisal then low ball the xxxx out of me. 36k for a newer tundra with 1500 miles on the engine is hilarious. The truck is in excellent condition.... More

by JAKE.WALKERR
Recommend Dealer
No

Other Employees Tagged: Kaua Pouha

Nov 04, 2025

Orem Toyota responded

Hello Jake, Your feedback regarding your experience with our Sales Team is important to us. I’d like the opportunity to speak with you about your experience regarding the appraisal process and the trade-in offer you received. Please reach out to me directly at your earliest convenience so we can discuss this further. Thank you, Customer Relations Manager 801-223-4406

November 03, 2025

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Employee Rating

Excelente servicio y amabilidad Me gustó la forma que me prestaron atención y como me describieron los problemas de mi carro More

by ameliasoto7742
Recommend Dealer
Yes

Other Employees Tagged: Kaua Pouha

November 02, 2025

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Employee Rating

The service rep was really kind helpful and considerate, not pushy. Only wish there was slightly better organization in knowing which rep to go to or who was free to help me More

by Beccap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2025

Orem Toyota responded

Thank you for your feedback. We’re glad our team was helpful and kind. We appreciate your suggestion about organization and will keep it in mind at Orem Toyota.

November 01, 2025

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Employee Rating

I waited over 2 hours when I had an appointment. Absolutely ridiculous. My service should've only taken 15-20 minutes More

by hunternblack
Recommend Dealer
No

Other Employees Tagged: Kaua Pouha

Nov 01, 2025

Orem Toyota responded

Hello, We appreciate you sharing your feedback with us. I would like to speak with you about the time taken for your recent appointment with our Service Team. Whenever you can, please give me a call so we may discuss this in greater detail. Sincerely, Customer Relations Manager 801-223-4406

November 01, 2025

Dealership Rating
Employee Rating

Very attentive excellent service would prefer as a permanent service advisor for my car No More

by paulgeorgemorris70
Recommend Dealer
Yes

Other Employees Tagged: Kaua Pouha

November 01, 2025

Dealership Rating
Employee Rating

No Absolutely not I'm not going to do it There is no way I'll do it More

by stewyclark47
Recommend Dealer
Yes

Other Employees Tagged: Kaua Pouha

November 01, 2025

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Employee Rating

Very long wait even with an appointment I scheduled an appointment for a simple oil change, expecting it to be quick and efficient. Unfortunately, even with a scheduled time, I ended up waiting far longer More

by cassidyhymas
Recommend Dealer
No

Other Employees Tagged: Kaua Pouha

Nov 02, 2025

Orem Toyota responded

Hello, We value your satisfaction and appreciate you taking the time to share your experience. We would like the opportunity to discuss your recent visit to our Service Department regarding the wait time you encountered for an oil change. Please give us a call at a time that works best for you. Thank you, Customer Relations Manager 801-223-4406

October 30, 2025

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Employee Rating

You guys do a wonderful service. It was really a pleasure to have you take such good care of the car, and serve me with such kindness and professionalism. I wish I could give you 6 s More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 29, 2025

Dealership Rating
Employee Rating

I am very pleased with my visit they got me in early, the listened to what I needed as well as what I already knew that was wrong with my vehicle that I am trying to save up for and they didn't hound me abou More

by jac0b.R0b3rts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2025

Orem Toyota responded

We appreciate your detailed feedback and are glad our team respected your knowledge and needs during your visit. Thanks for choosing Orem Toyota.

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