Kayla Chase | Page 6

This car buying experience was very unpleasant except for interacting with Stephanie. She was polite and knowledgeable. It was a pleasure working with her. I bought a car in November before Thanksgiving interacting with Stephanie. She was polite and knowledgeable. It was a pleasure working with her. I bought a car in November before Thanksgiving 2019 and received it in January 2020. I was told that this was because of a lack of communication between the sales and service departments. After I finally received the car I found out after going to an independent dealer that the car hard a bad steering rack and a faulty hose. Needless to say I was forced to trade the car in and purchase a different car. Due to having to purchase a second car I lost lots of money. Mostly due to the delay with receiving the first vehicle. Luckily Stephanie was such a great sales person so the second time was better. More

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My purchase experience with Stephanie and and the team at Audi Brookline was great. Stephanie knew and was able to explain all the features of my Q5 and made me comfortable throughout the transaction. Audi Brookline was great. Stephanie knew and was able to explain all the features of my Q5 and made me comfortable throughout the transaction. More

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Great experience with Steven and his team at Brookline Audi. I can’t wait for the building to go up, so I can continue my great experiences. Audi. I can’t wait for the building to go up, so I can continue my great experiences. More

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The sales representative was great he made the process very easy and was very informative, I wanted to take the car same day and made it happen. Very good experience. very easy and was very informative, I wanted to take the car same day and made it happen. Very good experience. More

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Best Experience Ever I was in the market for a very rare vehicle, and Audi Brookline had exactly what I was looking for. I live in the DC area, and was a little nervous ab I was in the market for a very rare vehicle, and Audi Brookline had exactly what I was looking for. I live in the DC area, and was a little nervous about traveling over 400 miles to purchase a vehicle I had only seen pictures of. However, my fears were quickly alleviated, especially when I started working with the Sales Manager, Kayla DiPaolo. As with any used vehicle, there are always some imperfections, but Kayla was transparent and informed me of everything ahead of time. She worked tirelessly to ensure everything was addressed ahead of me flying in, and truly went above and beyond in every respect. The car was ready to go when I arrived from the airport, and the paperwork process was as seamless as I've ever experienced. Top class people, and top class service! More

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Stephanie bagu was excellent to work with ... very responsive! In fact we are getting a second car through her. She took us through all the options. In fact as a result of sales service we are leasing responsive! In fact we are getting a second car through her. She took us through all the options. In fact as a result of sales service we are leasing a second car from Audi. More

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Couldn't be bothered if responding to a customer's needs req Kayla is a nice enough person (mostly pre-sale), but she never returned my emails or calls when I needed her support around an issue. She does not see Kayla is a nice enough person (mostly pre-sale), but she never returned my emails or calls when I needed her support around an issue. She does not seem to be interested in doing any heavy lifting on behalf of the customer...just so you know... I called Tim Veiga the General Manager when I got no response from her because I was so frustrated and he never even had the courtesy to call me back! Grant Gonzalez told me I was rude when I simply explained to him why I was frustrated for being charged $900 for the Lease End Inspection and wanted his help. Again, they couldn't be bothered. More

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My purchase experience at Brookline Audi Jonathan was exceptionally pleasant, meticulous about the details of the car, took his time and was open to all questions. He also followed up with Jonathan was exceptionally pleasant, meticulous about the details of the car, took his time and was open to all questions. He also followed up with us after the purchase to make sure there were no further questions. Outstanding experience. Mark Shankman More

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Thorough and cordial Tyler and Frederick were very helpful and professional explaining why Audi is the automobile to buy based on performance.and were helpful with choosin Tyler and Frederick were very helpful and professional explaining why Audi is the automobile to buy based on performance.and were helpful with choosing an auto insurance company for me. More

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Outstanding service Though under construction the level of service we received was excellent. Everyone from sales to management were friendly and ready to help. Our sales Though under construction the level of service we received was excellent. Everyone from sales to management were friendly and ready to help. Our sales person even delivered our car to the our home so we could accommodate our work and kids schedules. He went over all the details of the car in the convenience of our driveway. More

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