Kayla Rockey
Kayla Rockey at Kenny Ross Ford South

Kayla Rockey

Service Advisor

Kenny Ross Ford South

3200 Library Rd
Castle Shannon, PA 15234

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4.9
101 Reviews
4.9

101 Reviews

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101 Reviews of Kayla Rockey

June 13, 2026

Dealership Rating
Employee Rating

Kayla and the Service Department (including mechanics) took care of keeping me safely on the road in my 2024 Ford F150 Lariat Hybrid with inspection and emissions. More

by james.jamison3
Recommend Dealer
Yes
Jun 15, 2026

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 10, 2026

Dealership Rating
Employee Rating

I love when they do state inspection they walk you through the inspection with a video . The waiting room was very nice and clean . More

by Tony139
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 11, 2026

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 10, 2026

Dealership Rating
Employee Rating

This dealers service department is run by scam artists they double charge the price of emissions to make up for the "free" inspections also its so hard to get in touch with a person since everything is AI More

by Cbog92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 11, 2026

Kenny Ross Ford South responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossfordsouth.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 30, 2026

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Nice job. Everything was nice and smooth. The lady who set up appointment via text did a great job. More

by ANDREWLUCCHINO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Paula Mooney

Jun 02, 2026

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 28, 2026

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Employee Rating

Service was great. Received video with recommendations in a timely fashion. Approved items and work was completed efficiently More

by RBOBBYE53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paula Mooney

May 28, 2026

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 27, 2026

Dealership Rating
Employee Rating

I brouhgt it in for a recall. They took to get serviced fast and It didn't take very long. I was anly there for mabe a hour. More

by EABOEHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paula Mooney

May 28, 2026

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 21, 2026

Dealership Rating
Employee Rating

I was there recently for a software update. The team provided excellent attention and were very supportive in keeping me posted on the download status. More

by miguel.araya.pinto
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 28, 2026

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 20, 2026

Dealership Rating
Employee Rating

busy day but kept service moving even though there were a lot of customers that day More

by aljkohler
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paula Mooney

May 28, 2026

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 14, 2026

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Employee Rating

Service was completed quickly and the communication was great. I appreciate the great service they provide More

by bakera620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paula Mooney , Tyler

May 19, 2026

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 14, 2026

Dealership Rating
Employee Rating

Good experience at Kenny Ross Ford South, was in for inspection/emission. found a defect at catalytic converter and replaced at no charge! More

by mjm41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Bodzer

May 19, 2026

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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