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Paula Mooney
Paula Mooney at Kenny Ross Ford South

Paula Mooney

Service Manager

Kenny Ross Ford South

3200 Library Rd
Castle Shannon, PA 15234

Contact Me
4.9
70 Reviews

Dealership Experience

21 yrs, 4 mos

Industry Experience

26 yrs, 6 mos

4.9

70 Reviews

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70 Reviews of Paula Mooney

June 10, 2026

Dealership Rating
Employee Rating

This dealers service department is run by scam artists they double charge the price of emissions to make up for the "free" inspections also its so hard to get in touch with a person since everything is AI More

by Cbog92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hannah Joseph, Anthony Naret, Kayla Rockey

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Jun 11, 2026

Kenny Ross Ford South responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kennyrossfordsouth.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 31, 2026

Dealership Rating
Employee Rating

Kenny Ross service is the best! They are always honest and trustworthy in the service that I have done on my F150. More

by JILLYB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob

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Jun 02, 2026

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 30, 2026

Dealership Rating
Employee Rating

Nice job. Everything was nice and smooth. The lady who set up appointment via text did a great job. More

by ANDREWLUCCHINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

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Jun 02, 2026

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 28, 2026

Dealership Rating
Employee Rating

Service was great. Received video with recommendations in a timely fashion. Approved items and work was completed efficiently More

by RBOBBYE53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

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May 28, 2026

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 27, 2026

Dealership Rating
Employee Rating

I brouhgt it in for a recall. They took to get serviced fast and It didn't take very long. I was anly there for mabe a hour. More

by EABOEHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

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May 28, 2026

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 20, 2026

Dealership Rating
Employee Rating

busy day but kept service moving even though there were a lot of customers that day More

by aljkohler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

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May 28, 2026

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 14, 2026

Dealership Rating
Employee Rating

Service was completed quickly and the communication was great. I appreciate the great service they provide More

by bakera620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey , Tyler

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May 19, 2026

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 28, 2026

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Employee Rating

Great and friendly salesperson. Knowledgeable on product and made the buying process enjoyable. Would recommend him. More

by RHRETAIL15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Peacock, Jeremy Houser, Cassandra Maier

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Apr 30, 2026

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 26, 2026

Dealership Rating
Employee Rating

They are very friendly and easy to talk with. They checked my battery but couldn’t explain why it goes in sleep mode on occasions. More

by kcchiefs1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

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Apr 30, 2026

Kenny Ross Ford South responded

Thank you for taking the time to provide us with this feedback.

April 25, 2026

Dealership Rating
Employee Rating

Great job great experience! The tech Liam did a great job! Great customer service! 5 stars!!!! More

by william cameron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

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Apr 30, 2026

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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