Paula Mooney
Paula Mooney at Kenny Ross Ford South

Paula Mooney

Service Manager

Kenny Ross Ford South

3200 Library Rd
Castle Shannon, PA 15234

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4.9
65 Reviews

Dealership Experience

21 yrs, 3 mos

Industry Experience

26 yrs, 5 mos

4.9

65 Reviews

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65 Reviews of Paula Mooney

May 20, 2026

Dealership Rating
Employee Rating

busy day but kept service moving even though there were a lot of customers that day More

by aljkohler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

May 14, 2026

Dealership Rating
Employee Rating

Service was completed quickly and the communication was great. I appreciate the great service they provide More

by bakera620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey , Tyler

May 19, 2026

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 28, 2026

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Employee Rating

Great and friendly salesperson. Knowledgeable on product and made the buying process enjoyable. Would recommend him. More

by RHRETAIL15
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Apr 30, 2026

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 26, 2026

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Employee Rating

They are very friendly and easy to talk with. They checked my battery but couldn’t explain why it goes in sleep mode on occasions. More

by kcchiefs1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

Apr 30, 2026

Kenny Ross Ford South responded

Thank you for taking the time to provide us with this feedback.

April 25, 2026

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Employee Rating

Great job great experience! The tech Liam did a great job! Great customer service! 5 stars!!!! More

by william cameron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

Apr 30, 2026

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 23, 2026

Dealership Rating
Employee Rating

Fast friendly service,listens to concerns and strives to make the problem solved,Paula is the best! More

by blackcatII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2026

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 11, 2026

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Employee Rating

The Ford service department at Kenny Ross did a great job with my vehicle and I definitely will be back in the future for my Ford truck needs. Thank you very much. More

by paul.labrise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

Apr 14, 2026

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 10, 2026

Dealership Rating
Employee Rating

Tyler made sure that my Maverick got everything it needed done for the 10k service. More

by capt-tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2026

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 04, 2026

Dealership Rating
Employee Rating

Easiest service I’ve ever had at a dealership, fast effective and communicated all the way through process, simply one of best dealerships I’ve ever dealt with! More

by zeke622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

Apr 09, 2026

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 03, 2026

Dealership Rating
Employee Rating

We have always had a great experience with Kenny Ross Ford South. Very much like the video review of the services needed and performed. Professional fast through services. More

by dshinsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kayla Rockey

Apr 03, 2026

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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