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Kayla Rockey

Overview Reviews (26) Inventory (180)

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Kayla Rockey

Service Advisor

Kenny Ross Ford South

3200 Library Rd
Castle Shannon, PA 15234

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5.0

26 Reviews

Overview Reviews (26) Inventory (180)

5.0

26 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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26 Reviews of Kayla Rockey

October 25, 2025

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Employee Rating

Everything went smoothly and went faster than expected. As I waited for my vehicles service to be completed the waiting area was pleasant. As I waited for my vehicles service to be completed the waiting area was pleasant. More

by ROADWARRIOR1

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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October 17, 2025

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Employee Rating

Kayla is always friendly, professional and respectful Will always answer questions in a understandable way Thanx again Will always answer questions in a understandable way Thanx again More

by twchrcencdtc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Paula Mooney

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Oct 22, 2025 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 12, 2025

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Employee Rating

The service experience was smooth and efficient. The inspection video and AI summary thereof is a very nice touch. The inspection video and AI summary thereof is a very nice touch. More

by kdavinpeters

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cassandra Maier, Mark Slekar, Keegan Elliott

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Oct 15, 2025 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 08, 2025

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Employee Rating

Service was excellent. Truck was inspected, tires rotated, windshield wipers replaced in a very timely manner. Truck was inspected, tires rotated, windshield wipers replaced in a very timely manner. More

by TSMITH70

Verified Customer

Recommend Dealer

Yes

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Oct 08, 2025 -

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 05, 2025

Dealership Rating

Employee Rating

Service was fantastic, I had a electrical, problem on my Ford bronco 2021, that was resolved with a pinpoint diagnosis, that was coming up a faulty wheel speed sensor and was corrected by installing a new c Ford bronco 2021, that was resolved with a pinpoint diagnosis, that was coming up a faulty wheel speed sensor and was corrected by installing a new circuit More

by DAVID.MACKIEWICZ

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Paula Mooney

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Oct 08, 2025 -

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 04, 2025

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Employee Rating

Roger and dealership team were very helpful and delivered great service. Definitely going back again delivered great service. Definitely going back again More

by STANKRAZ

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cassandra Maier

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Oct 08, 2025 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 03, 2025

Dealership Rating

Employee Rating

Vehicle was picked up on time and dropped off in a timely manner by the nicest young man. manner by the nicest young man. More

by beedfoster1

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 08, 2025 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 26, 2025

Dealership Rating

Employee Rating

Received a message on the FordPass app about the 12v battery on my 2024 Ford F150 Lariat Supercrew Hybrid. Made an appointment with Kayla Rockey for service. The message was addressed. Back on the ro battery on my 2024 Ford F150 Lariat Supercrew Hybrid. Made an appointment with Kayla Rockey for service. The message was addressed. Back on the road—no problems found. More

by james.jamison3

Verified Customer

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Recommend Dealer

Yes

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Oct 02, 2025 -

Kenny Ross Ford South responded

September 24, 2025

Dealership Rating

Employee Rating

Took little time to get my car looked at. very courteous people who work there. very courteous people who work there. More

by 7150308

Verified Customer

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Service Time

Service Communication

Recommend Dealer

Yes

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Oct 02, 2025 -

Kenny Ross Ford South responded

We appreciate your feedback and are eager to better your return experience.

September 13, 2025

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Employee Rating

The dealership took my car on time and communicated well with me. I was very satisfied with their service. with me. I was very satisfied with their service. More

by wpaljug

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 02, 2025 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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