Kaylee Roeben

Motivated to get me in to buy, since then Communication isn’t very good. I called sales rep “Gilly” the day before to ensure I could get my financing thru my credit union otherwise I was going to bring i isn’t very good. I called sales rep “Gilly” the day before to ensure I could get my financing thru my credit union otherwise I was going to bring in a preapproval. He said he could get the credit union approval done through their process and is more convenient. He never relayed it to finance guy. The app process was terrible via online and didn’t connect through. I had to fill out paperwork. Time consuming to fill out process twice. The finance guy came back with only a GM approval which was high interest rate. He said he never searched any other banks. Got upset when we told him we insisted on another search and it wasn’t our fault he wasn’t told. He said other customers were waiting. We were not going to finish process if he refused which he reluctantly did before we mentioned it. Came back with lower rate but did not get a search from our request. Vehicle Checklist had a paint flaw which was not taken care of. I thought it was cause they had it on their list to fix. I returned a week later to have it inspected. They buffed it then referred me to Excalibur auto collision and hi said it will need repainting and sent an estimate to dealer. I called Kaylee -service rep at dealer who is very hard to get ahold of so far. When I drove straight there minutes later she was not busy scrolling thru her phone. After that I have called dealer 4-5 times and have not received one call back. Left messages with a manager to call back, one specifically with John the manager and 2 to Kaylee with no call back. Unacceptable to say your busy for multiple days. More

Report | Print