Kayleigh Isenor
Kayleigh Isenor at Bristol Toyota

Kayleigh Isenor | Page 7

Client Care Specialist

Bristol Toyota

2283 Grand Army Highway
Swansea, MA 02777

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69 Reviews
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69 Reviews

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69 Reviews of Kayleigh Isenor

May 04, 2018

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Employee Rating

JR Rocha and Jim in Finance were GREAT and I would recommend both of the gentleman! Good dealership to go to in RI and MA. More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sharon Jorde, JR Rocha, Jim in Finance..

April 02, 2018

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Employee Rating

Seamless process Was able to drive, lease and leave agency with car on a Saturday am. Bob, the salesmen, was upfront, transparent and extremely helpful in assisting wi More

by Soccer10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Medeiros , Mike Hills

March 20, 2018

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Employee Rating

Easy internet purchase. Neogtiated the sale of my Tacoma with the internet department. Their initial offer was below other Toyota dealers, stress free no haggling. At t More

by Cdunn16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lynda Ramsay , Jeff Martin, Eric in Finance

March 09, 2018

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Car buying the way you want it My wife and I decided to shop at Bristol Toyota for an advertised special. We are so glad we did. From first to last, the experience was positive an More

by Bernie B
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JR Rocha

December 16, 2017

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Not happy Ive done business with them for 18 years and this was the worst experience Ive had. They did not do what they agreed to do. When I wrote an email to t More

by Remorg50
Customer Service
Recommend Dealer
No

Other Employees Tagged: Mike Hills, JR Rocha

Dec 17, 2017

Bristol Toyota responded

Thank you for bringing your concerns to my attention. In reviewing the circumstances surrounding your registration, it appears that your registration was in need of being renewed. You should have been informed that we are unable to renew registrations. Since your renewal was imminent, we refunded you the money that we had collected for the transfer. I apologize for the misunderstanding and any inconvenience we may have caused. Please accept our sincerest apologies. Please contact me directly if you have any further issues. Mike Hills, General Manager

Dec 16, 2017

Bristol Toyota responded

I'm not sure what is the issue(s) is but I would be happy to address it. Our goal is always to resolve issues and respond to customer concerns. Please contact me at mike.hills@bristoltoyota.com.

Dec 17, 2017

Remorg50 responded

I already wrote what the issue was in my review and in an email to you and JR. In a nutshell I was told my car was going to be registered and it wasn't. I was under the impression it was in the envelope when I took delivery but I noticed a few days later that it wasn't and by that time my present registration was about to expire. When I contacted the dealership I was told that the registration couldn't be given to me at the time of delivery because it wasn't ready but it was there now and would be mailed out to me. A few days later I contacted the dealership again to ask why I hadn't received it and then I was told you couldn't do it and it was my responsibility. I was given back a refund check minus the two weeks my registration was 'transferred' over in November so this ended up costing me money and I had the hassle of running to the registry days after the expiration. I expressed my disappointment in an email to you and JR but got nothing in response. I am happy with the Highlander that I chose but the whole sales experience was a bunch of lies and miscommunication. If I had gotten a response to my email with an apology I would have just let this go but ignoring my email just made me want to let people know this is how I was treated after being a faithful customer for the past 16 years.

November 18, 2017

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Employee Rating

New truck Easiest truck buying experience I have ever had. Smooth transaction from start to finish I probably spent hour and a half at the dealership. Bristol t More

by Luis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hills, Sharon Jorde

Dec 16, 2017

Bristol Toyota responded

Thank you for your feedback and your patronage.

October 10, 2017

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Employee Rating

Great experience This dealership has the most dedicated personnel that I have ever seen! Courteous and professional always with the customer in mind and follow through More

by William431
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Lotero , Steven Axtell

Dec 16, 2017

Bristol Toyota responded

Thanks for the kind comments. I'm glad to learn that we met your expectations. That is what we strive to do.

October 02, 2017

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Employee Rating

2017 Highlander purchase Overall I was very satisfied with my purchase experience. They did not have the vehicle I wanted on their lot and had to try and find it from other de More

by Nepats12
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Shtutin

Dec 16, 2017

Bristol Toyota responded

I'm sorry to learn that we were unable to get your first color choice when we located your vehicle. We typically ask for up to 3 color choices when we are searching for a vehicle not in our stock. In your case, it should have been communicated to you that your second color choice was the only vehicle we could obtain at that time. You should have been told that in advance. Please accept our apologies for the poor communication.

August 12, 2017

Dealership Rating
Employee Rating

Very professional and fair J.R. Rocha sales person was very helpful and knowledgeable as well as his manager(John?). Peter in Finance was very efficient and helpfull with the pa More

by ray hennessey
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JR Rocha

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