"Deceptive Service Practices"
My comments are primarily directed at the service department. I honestly wish I could give negative stars to this place, but a zero will have to suffice.
Based on their service department, it appears they only care about lying to you, blaming you for vehicle problems, and getting a $120 "diagnostic" fee as often as possible. I will explain that later. They also like to waste your time because they have you book an appointment, then when you get there they say their technicians are going home soon so you have to come back another day (Book another appointment) or tell you that they don't perform that type of work and you need to go somewhere else. I have had two appointments where I left work, only to go there and be told nothing can be done today. This has happened at least twice in 12 months.
Now for the service problems, I have had reoccurring issue with my TPMS system on a brand new vehicle. Yes, I had new tires put on this vehicle, and not by Bristol. Immediately when I had the new tires installed the TPMS light came on, and I went to Bristol to reset and check they system. They were sure that one of the sensors was broke, so I paid $120 diagnostic fee for them to tell me my sensors were fine and the system just needed to be rest. About a month later, TMPS light comes on again for no reason. Go to people who installed tires and they rest system so I don't have to pay $120 "diagnostic fee" again to Bristol, but caution there is probably an issue with the system since it is erratically coming on. At my next service at Bristol, I inform the service adviser of the problem and ask them to check the system. Bristol says everything OK with the system and its on the paperwork. About a month later light comes on again for no reason. Call Bristol, make an appointment. Have a different service adviser this time. Without looking at my vehicle he says he already knows what the problem is (and confirms his theory with his shop manager who never looked at my vehicle), because somewhere in their system it says I have aftermarket TPMS sensors in my vehicle. I have confirmed with the tire installer that this is not the case. He told me my only choices were to go back to the tire installer and find out "what they did' to my vehicle or pay $120 to take all my brand new tires off and check every sensor serial number to make sure its a Toyota sensor. Then and only then would it be a warranty type item and they would open a case with Toyota. I informed him I already paid for Bristol to check the TPMS system when i first had the tire installed at a cost of $120, and they said it was all OK. He said that the issue occurred since that time and there is nothing he could do about that. He said that this is a common problem with this tire installer and probably shouldn't have bought tires from there (Nice to blame me, thanks). He said if all the sensors are aftermarket it could cost me $200-$300 per sensor to fix ($800 - $1200 which is more than the tires cost!). I have a feeling all my sensors would be magically aftermarket. I can't afford that so I ask if they could kindly use there TPMS tool to reset the light so at least it is out until I can figure out what to do. He then lied to me and told me there is no such tool, and that they just push the button under the dash like everyone else. Really!! Because I paid $120 before for you guys to use the tool to reset them before, because it wouldn't reset using the button. I asked to speak to the service manager and plead my case, and shockingly, the service manager isn't there. No one has contacted me since.
Since they straight face lied to me about not have a TPMS reset tool even though they charged me to use it months before, I can no longer trust this service department or dealership. I believe they are trying to make a lot of money off of my problem without even knowing what the problem actually is. Anyone who would knowingly deceive a customer in this fashion in order to get the customer to pay the diagnostic fee and then subsequent parts/labor is shameful.
Employees Worked With
"Honorable, respectful & knowledgable"
I dealt with Alex, Jimmy and Paul. They were excellent to deal with. Second vehicle with them; I have no complaints. A dealership with integrity.
Employees Worked With
Other Employees :
"Go somewhere else!"
Avoid this place like the plague!! 8 months later and found out they did not pay off the leased vehicle's disposition fee they agreed to when we purchased a 51K vehicle from them. And it took 6 months for someone to give me an explanation! The deal originated with a lower vehicle price but when the dealership realized there was an outstanding car payment and disposition fee they re-negotiated a higher price on the car we were buying. It is clear to me this was even further negotiated without our knowledge. Honesty in practice is clearly not happening at Bristol Toyota. This dealership includes stereotypical fast-talkers who say one thing, but clearly offer something different on paper. Shame on me for not pushing to see and READ everything on paper from the finance guy - he had me signing papers faster than he could print them. I will not make the same mistake again--- I do not recommend this dealership to others. It is has an extremely aggravating experience.
Employees Worked With
Milton (sales), Jimmy (finance)