Keenen Farquhar

The service itself may have been completed, but the checkout experience was very frustrating. My car had been finished and sitting there for more than 20 minutes, yet the employee handling my service k checkout experience was very frustrating. My car had been finished and sitting there for more than 20 minutes, yet the employee handling my service kept walking past me and helping other customers instead of checking me out or finding someone else who could. I ended up waiting an extra 20+ minutes just to get my keys and leave, even though the work on my car was already done. I understand that dealerships get busy, but if one employee is tied up, another team member should be able to help a customer whose vehicle is ready. The unnecessary wait made an otherwise simple service visit much more frustrating than it needed to be. More

Print

Keenan was great. Explained everything thoroughly. Sent updates as my vehicle was serviced. Notified me when finished and met me to hand over my key fob. I especially Explained everything thoroughly. Sent updates as my vehicle was serviced. Notified me when finished and met me to hand over my key fob. I especially liked the video review he sent to me. More

Print

The technician (Keenan) was polite, professional, and personable. The video provided left no doubts that I was getting excellent service. personable. The video provided left no doubts that I was getting excellent service. More

Print

I recently had my Toyota RAV4 electric, Hybrid, Gas vehicle in for my first service (after 6 months). First time I've used you for service. I bought the car from you 6 months ago. As a new owner, I vehicle in for my first service (after 6 months). First time I've used you for service. I bought the car from you 6 months ago. As a new owner, I have written down several questions. Keenen was our Express Service Advisor. He was really professional, knowledgeable and patient with a couple older clients. Thank you! More

Print

Brian and Keenen took great care of me and got my service done even though I had forgotten my appt. Brian quickly rescheduled me and I made it in. Kennel did multiple tasks that helped me to prep service done even though I had forgotten my appt. Brian quickly rescheduled me and I made it in. Kennel did multiple tasks that helped me to prepare for the tire sale and to complete my recommended list of necessary items to service. Thanks! More

Print

Everyone was very nice and helpful. And I did not have to wait too long. Best car dealship oil change experience. Keenan was great!!! And I did not have to wait too long. Best car dealship oil change experience. Keenan was great!!! More

Print

Prompt and very good explanations in a courteous and friendly matter! Great waiting room with free coffee and various food items for purchase is much appreciated as well as reasonable prices for service friendly matter! Great waiting room with free coffee and various food items for purchase is much appreciated as well as reasonable prices for service! More

Print

Keenan did a great job at keeping me updated on how my car service was going. Extremely polite! car service was going. Extremely polite! More

Print

I Had an incredible experience with Keenen in the service department. He was fast and friendly! I will definitely be back! department. He was fast and friendly! I will definitely be back! More

Print

Love this dealer, bought my car from Deandre at the start of the year and it was hassle free. Just had my first service today and it was a pain free experience. Keenen was my service advisor and he was extre of the year and it was hassle free. Just had my first service today and it was a pain free experience. Keenen was my service advisor and he was extremely pleasant to talk to as well as being clear and professional about the work being done on my car. Was quoted an hour to do the work and they finished almost on the dot of not a bit quicker. Highly recommend to anyone looking for a new car. More

Print