"Great experience. Matt and Zubair were great to deal with."
Matt and Zubair worked very hard to make our deal a pleasant experience. Love our new Charger Daytona. They made sure we were satisfied before accepting our new car. Clean and full tank!
"Never buying here again"
The two sales men we dealt with weren’t helpful in any way. We were going to trade in two vehicles and buy from them. Ended up walking with one and a horrible taste in my mouth. They’re liars and scam artist and I would never recommend anyone here. The only thing positive I can say is about Keith the guy who did our finance paperwork at the end. He was the only helpful and informative one.
Bob, Nangi and hash were the worse. Not only did Bob act like he was doing us some huge favor with the deals they were having, which they were running at other dodge dealerships, but our vehicle said it came with certain items that they they are refusing to give to us. I also had hash begging us through text and in person to give them good reviews. No thanks.
Many other things like they pulled up the wrong vehicle than the one I had picked out. They low balled us on trade in value on my car which is why we didn’t end up purchasing mine from them. I had a higher offer at another dealership. And not willing to budge on giving us the bed liner that it states our truck comes with.
Other Employees Tagged:
, Hashim naseem
"Keith was great"
When we finally got to Keith he was great. We were not happy when we sat down. We'd threatened to leave. We were paying cash, had made appointment to go in and sign. Our salesman Adam was busy and introduced us to the sales manager. He was the problem. The next 40 minutes we twice requested why we were waiting. The manager assured us the paperwork was being prepared. So we sat and waited. I was pretty sure nothing was being done. Finally I gave the manager 5 minutes, or I was out the door without the Jeep. About four minutes later we were introduced to Keith as he was handed to forms to fill out.
I just hate being lied to when it's so unnecessary.
"Ruined my dream purchase"
I had waited years to purchase the car of my dreams only to have it ruined by lies, high pressure and the old bait and switch. I ended up buying the car, but will never forget how my wife and I were treated. My advice is go somewhere else.
"Know what you are wanting"
This will be a two part review. First my experience with Cliff Rogers was great! I was able to tell him what I wanted and he was able to show me what was in stock and didn’t try to sell me something that I didn’t want. I was working with a few dealerships and when I found something I wanted at another dealership and Elk Grove didn’t have anything in stock that would work, Cliff was able to get back with me in a day and get me exactly what I was looking for at a better price. I decided that I was going to give Elk Grove the first shot because I felt that Cliff deserved the sale because of the work he did for me.
Once everything was turned over to the finance department is when my experience turned south. Jay comes out and explains that he could only get my payments down so low without a down payment of a certain amount. The numbers didn’t make sense as I had done my research before coming to the lot. I asked Jay to see the numbers because all he was showing me was the price of the Jeep and the final payment price. He kept saying that he would show me those numbers but to get the payment down I would need to provide the down payment. After about an hour he finally produced the numbers in front of me only for me to see why the numbers weren’t adding up. The trade in offer for my vehicle that I was trading in was over twice as low as other dealerships had offered. I informed Jay that now it all makes sense why the numbers didn’t add up, and that if he would have just told me what they were offering for the trade in and shown me the numbers up front we could have all saved ourselves time. I asked for my keys to my vehicle thanks them for their time and let them know that I would go somewhere else if that was best they could do for the trade. Jay insisted that they could make this deal. We spent another hour with him telling me that he would give me what I needed and then doing something completely different. Jay hid numbers from me when I asked him for them and moved numbers around to make it look like he was giving me what I wanted but in reality I was just paying for it a different way. The only reason this was an average experience is that once I had enough from Jay I told him that I was done working with him and left Cliff stepped in and saved the sale. Cliff was able to take Jay out of the picture and get me what I asked for the whole time. At this point I worked with Cliff and Keith Baker and was able to get into the Jeep that I wanted. I would recommend this dealership to someone because the deals they are able to give can’t be beat. But I would also make sure they know that they may hide numbers from you and to know what you should be getting before you get there or they just may take advantage of you.
"Elk Grove Jeep Rocks!"
- Jen D
Kyle Brown is not your normal salesperson. This is my 2nd Jeep I have bought from Kyle at Elk Grove Jeep and I wouldn't go anywhere else. He is knowledgeable and listens to what you want and advises based on that not what they need to get rid of. Kyle had all my financing and trade in info ran before I got to the show room and made it a super easy purchase of my new 2017 Rubicon Unlimited. Kyle had me work with Keith Baker as well for the signing of all the paper documents and he was great as well. I felt no pressure from either and definitely recommend Elk Grove Jeep to all my friends and family!
"Was looking for a used car...bought a new one!"
- Christa G.
I went looking for a reliable, fairly new, used car and ended up buying a brand new one! I met Mo outside the dealership and explained what I was looking for and my financial situation. He was easy to talk to, not pushy at all. I test drove a used Chrysler 200 and really liked it. When we started talking cars and terms, Mo was able to put me into a brand new car within my very limited budget. The whole dealership was abuzz with the great deal I got. I am 65 years old and have never bought a brand new car before. I had a great experience here and would definitely recommend them to one and all.
"I HAD A GREAT EXPERIENCE"
I had a wonderful experience with the Sales person Keith as well as the loan office and finance guys! Great people who didn't play the Sales Game and BS. They even respected the fact that i had a 1 year old baby with me and moved things along appropriately.
Thank you guys for your great work
"Purchaseed a new Jeep"
My Son, his wife an I went out to Elk Grove Dodge about 1Mar17 to look at Jeeps. I had made up my mind that what I wanted. We took a drive in a Cherokee sports and that went well. I didn't buy that day.
After thinking it over I was back on 15mar17. I was met by Tim (Tin Man). He knew his Jeep. He took me through all the controls switches etc, then I requested another ride which I took on the freeway. And that was the saleing point I needed. There was no hard sales from Tim we went through the paper work with ease. I left that evening with a New Cherokee. The sales team that help me were very helpful and knowledgeable about their product.
Other Employees Tagged:
Tim "Tin Man" Niem
Hands down, BEST experience! We had been car shopping for a few months and had gone to a few other dealerships before going to Elk Grove Dodge and I'm so happy the other places were so crappy! Neil Blair greeted us with such enthusiasm and he really took care of us through the whole experience! From listening to our car wants/needs, to finding the perfect car for us, he made us coffee while waiting and he even transferred all of our belongings to our new car (due to the late time and time in financing) He was so so wonderful! The next time I'm n buying another car, Neil definitely has my business!