"Hello Mr Bloom, I was really happy with the customer..."
Hello Mr Bloom, I was really happy with the customer service that Josh Cuevas gave me and the help the service department gave me. The only thing that i would ask of you, is my PT cruiser that i have gotten serviced from you was left to me by my mother before she passed away and i want to keep it in good running condition. i understand that the diagnostics fees are how you pay your mechanics. I just dont think its fair that if a part is under warranty and something goes wrong with the part that i get charged $ 180.000 every time i get it looked at ? is there any way you could help me out in the future if i have to bring it back in for service ? Thank You Mr Bloom and Josh really did a great job helping me. i meant to give him 5 stars but it would only let me give him 4 1/2. Look forward to hearing back from you ! have a great day
"I was contacted within 1 day and I was very happy with..."
I was contacted within 1 day and I was very happy with Josh Cuevas and I have nothing but good things to say about my experience. Thank you for taking care of my PT cruiser it was left to me by my mom when she passed away
"Great Customer Service"
I came in the morning of my scheduled service and Josh was there to make the process seem both easy whiles also being very informative. Anytime I need work done on my vehicles I'll make sure to look out for him.
"Victor Macias "
- Smokeys Girl
Victor is awesome! He worked hard to get us the vehicle we wanted, jumping through hoops for us! No pressure, stayed with us the entire time and made sure we were happy with our vehicle.
"Horrible customer service experience "
Horrible experience. Four individuals came to me and asked if I had been helped. All would ask what type of vehicle I was looking for, leave, and never came back. The fifth person who came to me was very rude and asked if I was going to buy that same day or not. His tone and attitude while asking that was the worst! It felt like he was asking if I was just planning on wasting his time. Never going back! One individual who gives you horrible customer service is understandable and can be worked out, but five?! Must have poor management!
"first & second purchased car"
Especially satisfied with the second car, treated with respect and Massad worked with us to get what we needed all the way around. The first car was not what it was suppose to be and had numerous problems not disclosed. The one now is new and not driven by numerous people of which we knew nothing about. All in all extremely happy with Mr. Massad & Josh Cuevas, they are great employees. Really appreciate how we were treated the 19th of Sept. by both of them also Omar in finance. Our Thanks to all three of them especially Mr. Massad.
Everett & Stella Meridieth
"Great truck, great experience...."
Kyle Brown bent over backwards to get the exact truck that I wanted. Jumped through hoops to get a second truck (better, with more features) when the first truck he traded for didn’t pan out (slight glitch with options on that one). I highly recommend Kyle (and Elk Grove Dodge) if you’re in the market for a Dodge/Chrysler/Jeep vehicle. I’ll be a repeat customer in the future for sure. Thanks again Kyle!