Keith Baker | Page 12

Found a truck online, went to look at it, found it to be in good condition and did the paperwork to buy it. This process went well. It was downhill after that. I start making the drive out, I get a call say in good condition and did the paperwork to buy it. This process went well. It was downhill after that. I start making the drive out, I get a call saying that while it was in service they knocked the mirror off. Which they replaced, but with a manual one instead of the powered type it was suppose to be. Luckily I caught it before I left. When I went to pick it up, the front right tire was also low on air. Was told they just didn’t fill it to the right amount. That was not a truthful answer because it’s still leaking through the valve stem and only stays full for a couple days. Since I live out of state, a made the trip back in the truck to my home and upon arrival, noticed oil sprayed all under the truck, clear to the rear axle. Upon further investigation, found oil leaking around the area where the front engine seal should be. Looking at the amount of oil on my driveway and under the truck, I checked the oil level, and found it to be much higher than it should be, about 1.5 times what should be in it. Not sure what it started out at when I picked up the truck since it looks like a lot leaked out. Was basically told I’m on my own for taking care of the repair and getting the seal fixed, even though they overfilled it which probably increased the pressure blowing out the seal. I took a bunch of photos under the truck before I bought it, and no oil leak can be seen, but the service manager told me they found the seal leak during the inspection of the truck and decided not to fix it. And even if it was you would think they would say something to you if you were buying the truck. I am positive it wasn’t leaking before and have the before and after photos to support that claim. I’m not sure if it’s worth pushing further to get remedied since the dealer is just going to be dishonest anyhow. I would not trust the service department and if you choose to go to this dealer, know that after the deal is done, they don’t really care for the customer service. More

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He sold me a new GMC Sierra, but he never once mentioned it's a 4 cylinder. Every nice and cordial behavior went out the door when I came home and found out I have been lied to. Great way to treat a brand it's a 4 cylinder. Every nice and cordial behavior went out the door when I came home and found out I have been lied to. Great way to treat a brand new client. There is nothing wrong with informing a client and not keeping them in the dark. Extremely disappointed. More

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Wonderful buying experience for 2021 Yukon Denali. Keith Baker was knowledgeable and very helpful. All purchase and trade details were as outlined. Vehicle was ready for pickup as promised. Baker was knowledgeable and very helpful. All purchase and trade details were as outlined. Vehicle was ready for pickup as promised. More

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Loved working with Dan Rehor, Jerod and his team. Got me in to a brand new truck lease for a great rate. A+ customer service. in to a brand new truck lease for a great rate. A+ customer service. More

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EXCELLENT service from our Sales guy,Keith Baker! He has to be one of the BEST!!! He made car buying a wonderful experience.Highly recommend him and the entire Ed Martin team ! to be one of the BEST!!! He made car buying a wonderful experience.Highly recommend him and the entire Ed Martin team ! More

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Awesome People! Keith Baker was extremely helpful and took time to build a deal that fit my budget . He Got me into a car I love! Thanks to everyone there Keith Baker was extremely helpful and took time to build a deal that fit my budget . He Got me into a car I love! Thanks to everyone there More

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My latest purchase at Ed Martin GMC was real smooth. We had some early communication trouble because of my schedule and the pandemic. Everything was worked out and I bought a great Yukon. had some early communication trouble because of my schedule and the pandemic. Everything was worked out and I bought a great Yukon. More

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They always take the best care of us. Sam and Keith are our go-to guys. We trust that they will always fit us with the best options for the money. We don't even bother going anywhere else. Sam and Keith are our go-to guys. We trust that they will always fit us with the best options for the money. We don't even bother going anywhere else. More

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I brought them a fair deal and they took it-no BS Keith Baker did a good job of convincing the business office on what I wanted in a vehicle and what was acceptable in price. everyone was professional Keith Baker did a good job of convincing the business office on what I wanted in a vehicle and what was acceptable in price. everyone was professional and curtious.-no oversale no pie in the sky promises, .good people to work with. clean service area nice showroom . I been in the car business for 60 years and I was pleased. More

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Buying at the right time and place. I was welcomed and greeted at the door with a smile by the recipient. I was introduced to Keith who helped me find the car I was looking for in the I was welcomed and greeted at the door with a smile by the recipient. I was introduced to Keith who helped me find the car I was looking for in the ad. We took a test drive drive and it was what I was looking for in my next car. They honored the sale they had in the ad with no problem. Todd worked with me to find the financing I was looking for and I was out the door. I had a few questions A day later but was answered with my satisfaction. More

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