Keith Bertrand | Page 8

Purchased Certified Outback We were very happy with out experience at Prime Subaru of Hyannis. Robert our salesperson and Keith the sales manager were very helpful in following We were very happy with out experience at Prime Subaru of Hyannis. Robert our salesperson and Keith the sales manager were very helpful in following up with all our questions. The car was absolutely spotless when we took it out for a test ride. The Outback had been maintained at the dealership and we were very confident that we were getting an excellent - well maintained vehicle. We live about 90 miles away and the dealership employee couriered the paperwork for us to sign and offered to deliver the car. The fact that they will deliver the car is an awesome help. Everyone we met at Prime has been fantastic. Really good people that take a lot of pride in their dealerships. When we took delivery of the car, the car looked brand new! Clearly, high standards in place for everything they do from sales to service. They made a loyal customer of us. I highly recommend. More

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Great Service Departmeny Had 3 recalls done on my 2019 Ascent-car drives like a dream. Thanks to a great bunch of people in service Brian Denn Svc. Mgr. Patrick Packenham Heid Had 3 recalls done on my 2019 Ascent-car drives like a dream. Thanks to a great bunch of people in service Brian Denn Svc. Mgr. Patrick Packenham Heidi and and Ellen. You guys were great- I live on the island of Martha's Vineyard and would highly recommend Prime Subaru for both serice and sales- Drive the extra 2 or 3 mile for a great experience. More

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Excellent Experience Very knowledgeable and friendly people who go out of their way to accommodate your needs and explain your choices. And it is a great car. Very knowledgeable and friendly people who go out of their way to accommodate your needs and explain your choices. And it is a great car. More

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I had excellent help in selecting my car. I was very nervous when I first began looking for a car. This is a huge commitment for me. However, George Costa was easy going, answered all my ques I was very nervous when I first began looking for a car. This is a huge commitment for me. However, George Costa was easy going, answered all my questions and really gave me the time I needed to make my decision. I feel that even now I can call him any time and he will be ready to help.Thank you George! More

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Poor Customer Service and Communication I love my new car but the purchasing process has been an absolute nightmare with this dealership. Purchasing a new car is supposed to be exciting but I love my new car but the purchasing process has been an absolute nightmare with this dealership. Purchasing a new car is supposed to be exciting but Prime Subaru has made it a hassle from start to finish. To elaborate: Prior to the purchase, I noticed a handful of scratches throughout the exterior of the car. I asked if those could be touched up prior to the purchase. The request was acknowledged but nothing was done. The day after I received my vehicle, I noticed it was not inspected. I was never notified of this and it was only after I realized this and contacted the sales representative was I advised that there was no inspection sticker. I proceeded to get the vehicle inspected myself and sent the invoice to be reimbursed. That was on November 1st. Today is December 17th and I have yet to receive a reimbursement check. After the purchase I realized the scratches that I previously mentioned, along with a few other minor issues, had never been taken care of. I was able to get in touch with the dealership and they agreed to remedy the issues and I dropped off the vehicle to be serviced. I’ll give credit where credit is due, I appreciate that they agreed to fix the few problems with the car. I dropped off the vehicle with the sales manager, Keith and he assured me that he would have his service team touch up the scratches and fix the handful of other issues. I was assured none of it would be a problem. When I came to pick up the vehicle two days later, the handful of other items had been fixed (and I appreciate that) but the scratches had not been taken care of. I had been promised when dropping off the vehicle that they would be fixed and there was no explanation as to why they weren’t corrected. Most importantly, I emailed the sales representative, Keith the sales manager and the general manager on Thursday, December 6th detailing these exact frustrations. I was called on Friday, December 7th by the sales representative and was told by him that he would get the check to me promptly and work to remedy the situation as a whole. It has been over one week since that conversation and I have received no further communication from the dealership and have yet to receive the reimbursement check. If I have to get an inspection sticker myself or if you are unable to make the fixes that I have requested, that’s ok, I don’t mind. But please communicate that to me. Do not tell me that you will do something and then never actually do it. Buyer beware, Prime Subaru is extremely lacking in courteous and prompt service. More

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Got a much better deal elsewhere I was shopping for my third Subaru recently (bought my first two from Beard) and went to two dealers to try to get the best deal. Beard's initial off I was shopping for my third Subaru recently (bought my first two from Beard) and went to two dealers to try to get the best deal. Beard's initial offer for my trade-in was $3000 less than another dealer. The day after they made their first offer I got another e-mail from Beard offering $1,000 more. The day after that I received another e-mail offering yet another $1,000. They were still $1,500 under the other dealer's offer. I thought this was a pretty shoddy way to treat a customer that had been with them since 2005. I know Keith didn't have final say in this so I'm not blaming him. Beard lost a customer. Shop around! More

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Easy Buying Experience Bought a new car with efficiency, organization and friendliness. This was the second new car I have bought there, the last time was 12 years ago. Bought a new car with efficiency, organization and friendliness. This was the second new car I have bought there, the last time was 12 years ago. More

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Great service from Data and Chris!! We got our new 2018 Forester on Monday November 27... We were welcomed by Dada Springer when we arrived and he took great care of teaching us the new We got our new 2018 Forester on Monday November 27... We were welcomed by Dada Springer when we arrived and he took great care of teaching us the new features on the new 2018 Forester. Chris DaCosta was great when we close the business portion... told us all the options we can have and process our paperwork very fast!! Great team at Beard Subaru!! More

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New car buying Prompt courteous service. Received immediate call,from sales manager upon asking for a quote on Internet. It was a comfortable, easy buying experienc Prompt courteous service. Received immediate call,from sales manager upon asking for a quote on Internet. It was a comfortable, easy buying experience. I visited the dealership the day after my first email and phone contact and was able to test drive the car immediately. More

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Honored prices on website. I had been shopping various dealerships and website. I contacted the internet sales manager and discussed pricing for the vehicle I wanted. When I w I had been shopping various dealerships and website. I contacted the internet sales manager and discussed pricing for the vehicle I wanted. When I went to the dealership, the agreement was honored without question. More

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