Keith Lillard
Keith Lillard at Green Ford Inc.

Keith Lillard | Page 7

Sales Associate

Green Ford Inc.

3800 West Wendover Avenue
Greensboro, NC 27407

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125 Reviews
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125 Reviews

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125 Reviews of Keith Lillard

January 11, 2021

Dealership Rating
Employee Rating

We are tickled pink with our 2019 Ford Flex Limited. Would like to thank Joel and Harold for their hospitality and taking care of us while we were to here. Go to Green Ford if you want great service More

by WESSERS_DAD_1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joel Alexander 5 stars, Harold Allen 5 stars

January 03, 2021

Dealership Rating
Employee Rating

Mr. Bass was very knowledgeable about the F150 Ford truck we got. Very nice guy. We bought our last vehicle from him. We will continue to buy our Ford vehicles from Green Ford and Mr. Bass. More

by DEBBIE.VAUGHN913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wiley Bass

December 18, 2020

Dealership Rating
Employee Rating

Dealership went above and beyond to get me the best deal wanting to make sure everything was right with vehicle before I left very friendly More

by MARKEATON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joy M

December 01, 2020

Dealership Rating
Employee Rating

Great communication before I even visited the dealership. Once I arrived, every person I came in contact with was friendly and professional. Made the entire buying process fast and easy. More

by Janell D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Jones , Cameron Haas, Arielle

November 25, 2020

Dealership Rating
Employee Rating

Do not purchase from this dealership. I was sold a car that had been wrecked and was lied to about it. They switched out the carfax they showed me for one that did not have any issues. They lied to me abo More

by Clauryngodwin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Cameron Haas, Tony Rodriguez

Nov 25, 2020

Green Ford Inc. responded

We are very glad that you have brought this situation to our attention because it gives us an opportunity to respond. First, not at any point in time did anyone lie to you regarding the vehicle you were purchasing, the very first page of the carfax right next to where you signed your name acknowledging the condition of the vehicle, states the reported damage to the vehicle with Carfax's picture indicating damage plain to see. Second, you asked to take the vehicle to your own mechanic in order to get it checked out and reviewed, and we obliged, and you did. Third, we gave you a chance to return the vehicle if you were not satisfied, up to 48 hours after the purchase of the said vehicle. We have proper documentation as well as email conversations with you regarding this situation. Furthermore, calling us liars and crooks after we gave you the needed information and gave you the opportunity to return the vehicle is not only a lie but also classless and frankly, it is a defamation of our character. We went above and beyond to be transparent in your purchase as we do with all of our customers. Having seen your false claim and our response, I feel really good that potential customers reading this review will feel completely comfortable buying their car here.

Nov 25, 2020

Clauryngodwin responded

Actually, I was lied to. I was told a false story about the condition of the car. You have my signature on documentS that were NOT PROVIDED TO ME in my closing documents. I have no idea whether those documents are real or fake. I also was not shown any details of the carfax saying that the car had been badly damaged, and the airbags deployed(which by the way a mechanic can not see). You do have emails, but so do I. I have emails from an employee of yours saying that it is your common practice to only have your customers sign the front of a carfax, basically admitting that you don’t feel you have to show them the whole thing. Even when I explained my situation to your employee and asked for a copy of the carfax, he only gave me the first page. He was still trying to cover up that the car had been wrecked to the extend that it had. A small wreck with a vehicle and an airbag being deployed are two totally different things. I would have never purchased a car knowing the airbags had been deployed. I’m also glad you had a chance to respond. Your customers have gotten to see you attack the character of a woman who is just trying to make sure she doesn’t lose money that she works hard for. To anybody who is reading this, take another look at that response to me. Is that the kind of customer service you want from someone you trust to sell you a car?? I was lied to. I was cheated out of my hard earned money. I do not feel that there was anything transparent about the transaction, but that I was taken advantage of. What is “classless” is lying to customers who spent $90k with you all in one day and then attacking their character for it. I have spent a month talking to your dealership trying to get this straight. I gave plenty of opportunity for you guys to right this wrong before I started posting my story. I even told you guys that I was going to start telling my story if you didn’t make it right!!

November 23, 2020

Dealership Rating
Employee Rating

I was treated nice. And everyone was nice and it was late on a Saturday and they still took there time for me. My salesman was Richard and he was great and got the best deal we could get. THANKS FOR MY More

by Meason79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Jones

November 18, 2020

Dealership Rating
Employee Rating

I love my Honda CRV, it's beautiful. It's just what I was looking for when I saw it on the Green Ford website. Great service also. More

by donnashue2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wiley Bass

November 14, 2020

Dealership Rating
Employee Rating

Most professional, courteous,friendly, knowledgeable. From first phone call to signing the papers, everyone was outstanding. Pricing was exceptional...trade-in fair. Would recommend Green to anyone. More

by WKCWILLI
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Wiley Bass , Joel Alexandra

November 06, 2020

Dealership Rating
Employee Rating

I was treated so nicely. And everyone was up front with me from the start. We didn’t waste time looking. We found out what I could do and I appreciated that. I told them what I wanted and the salesman new More

by JOHNLOVINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kerry Kulp , Brandon

October 22, 2020

Dealership Rating
Employee Rating

I was very excited and pleased. They treated me nice form the front door. The manager was hilarious. The Saleman was great he even gave me a call to see if I was ok and to see is I was satisfied with the car More

by rogena.brevard64Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kerry Kulp

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