Keith Lilly | Page 7

Great customer service and able to communicate effectively. The only issue is that sometimes they don’t have the part or parts in stock and have to wait for it to be shipped and have to reschedule effectively. The only issue is that sometimes they don’t have the part or parts in stock and have to wait for it to be shipped and have to reschedule another appointment which is an inconvenience. But, the employees are friendly. More

by MALTA1997 Verified Customer Verified Customer

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Always great service. They are always very professional. I would recommend Kia service to friends and family. They are always very professional. I would recommend Kia service to friends and family. More

by chrylblnchrd Verified Customer Verified Customer

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Always listens and handles my questions and concerns. Feel comfortable returning every time. Very appreciated Feel comfortable returning every time. Very appreciated More

by CRYSTAL.MACUTAY Verified Customer Verified Customer

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Luis and Keith were thorough in addressing all my concerns and questions. It's refreshing and satisfying to get customer service with great patience and attentiveness. concerns and questions. It's refreshing and satisfying to get customer service with great patience and attentiveness. More

by VERCIPPONE Verified Customer Verified Customer

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Friendly staff, great communication and the way they explained issues regarding my car. I appreciate the service department very much. Enjoyed the lounge and amenities there explained issues regarding my car. I appreciate the service department very much. Enjoyed the lounge and amenities there More

by CCARROLLSMC Verified Customer Verified Customer

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Very professional and polite always in a good mood, this is my 3rd time coming here would definitely be back thanks again is my 3rd time coming here would definitely be back thanks again More

by JAAAB2912 Verified Customer Verified Customer

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they did a great job . they replace the parts so quick and no waiting period they are on time on the scheduled.appreciate the service they provided. and very helpful from t they replace the parts so quick and no waiting period they are on time on the scheduled.appreciate the service they provided. and very helpful from the start you schedule an appointment ti them.Excellent service and great job guys. More

by MAR091317 Verified Customer Verified Customer

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A few months ago I had an appointment with them to get a recall fixed on my vehicle and when I showed up they were unable to do it due to the systems being down. I happened to have an appointment in French recall fixed on my vehicle and when I showed up they were unable to do it due to the systems being down. I happened to have an appointment in French Camp and called them to see if they could do it on this day since I'd already be in the area. They were able to squeeze me in even though they were fully booked. On top of that my earlier appointment got finished early so I just went straight to Kia and they ended up finishing my vehicle before my actual appointment. I have used two other Kia dealerships near me but they have all let me down. Kia Country's Service Dept never has and that's why I keep going back More

by LBARKHOUSEN Verified Customer Verified Customer

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If this is based purely on the sales experience it would be 1 star. The first sales consultant and I came to a deal, told me everything would be ready when I came back with a check the next day. Unfortun be 1 star. The first sales consultant and I came to a deal, told me everything would be ready when I came back with a check the next day. Unfortunately he failed to pass any of this to his co workers or managers. No one knew what was going on when I showed up, had to go over everything again. Car was showed to me and I was told it would be cleaned up while I was doing paperwork. Came out of finance and car was still dirty with glue left on all the windows from the stickers, car was not washed, windows were dirty, I was given the key and the sales consultant walked away. I was not informed of any information on the car, no one went over the kia certified info, nothing. The only person that seemed to care a little was the finance person. Overall very disappointing I tried to keep my money local, but after this I'll drive a little further at least maybe they will wash the car.... More

by ROBERTCARSON98 Verified Customer Verified Customer

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Staff are very professional, courtesy willing to help and listen to my questions and any concerns I may have. Makes me feel like family. listen to my questions and any concerns I may have. Makes me feel like family. More

by RKACKLEY Verified Customer Verified Customer

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