Keith Miles | Page 2

WOW What a Great Place Recently saw a used vehicle online and went to look at the car. They didn't have that car on their lot, but showed us another one very similar. We f Recently saw a used vehicle online and went to look at the car. They didn't have that car on their lot, but showed us another one very similar. We fell in love with it, but it was a little above our budget. We talked with Kevin, a wonderful salesperson, and worked out a fair deal for both us and the dealership. We were so pleased with the way we were treated that two weeks later our son wanted to buy a car. He went to their website and saw one he liked and we went to the showroom. Again, we explained what his budget was and the car he was interested in. They worked with us again, got him financing at a very fair interest rate and got his monthly payment within his budget. We are very impressed with everyone at Winter Haven Dodge and would highly recommend them to anyone. Please everyone, give them a fair try, they are good people and will work with you as much as they can. John & Sylvia of Winter Haven, FL More

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customer value We took our car in for service, had to leave it. It was stolen from out of their locked service department. They notified us and that was the last of We took our car in for service, had to leave it. It was stolen from out of their locked service department. They notified us and that was the last of them, the car was finally recovered . Took it back to them to repair and we had to pay all the cost including what was stolen from within the car. Owner was not there and the person in charge, his comment was well it wasn't our fault. That was all they had to say, there is no way I would ever recommend this dealership to anyone. Beware More

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Surprised and pleased! Brought my truck in for a service and every one I spoke to was pleasant and courteous the work done on my truck was done in a timely manner. Could Brought my truck in for a service and every one I spoke to was pleasant and courteous the work done on my truck was done in a timely manner. Could have used a courtesy vacuum though. Other than that I have no complaints whatsoever. More

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Bunch of number juggling clowns I wouldn't buy a bicycle from these people. They did a hard inquiry on my credit before we had even come to a decision on the price then when I asked I wouldn't buy a bicycle from these people. They did a hard inquiry on my credit before we had even come to a decision on the price then when I asked them, they said no, we didn't run it, only to find out on my credit report, they did. Then lied about it when I confronted them. Juggled numbers in an attempt to confuse and mislead to their advantage. Will NEVER recommend them to anyone. Went to another dealership in Tampa walked out 2 hours later with a brand new charger. More

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Promises and service When we purchased our vehicle, it needed an alignment, spare key and floor mat. The alignment was scheduled for the following day, and it took over When we purchased our vehicle, it needed an alignment, spare key and floor mat. The alignment was scheduled for the following day, and it took over 3 hours with an appointment. They were able to code the spare key, which we were informed would be difficult to obtain the spare key when we purchased the vehicle. However, they did not have a floor mat for us the next day. When I called out salesman a week later, his excuse was that they had actually lost money in the deal and they would not put any more money into it. Now, do you really believe a dealer will lose money on the purchase of a used car? They would be out of business. So not only was it a lie, he repeated it several times during our conversation. Had I known this, I would have requested it in writing. BEWARE-- if your car is missing something get it in writing!! Service department is slow at this location too. More

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jeep service went in for a free oil change and tire rotation waited 3 hours and a half to have it done car sat outside for hour then 2 hours in shop and then a went in for a free oil change and tire rotation waited 3 hours and a half to have it done car sat outside for hour then 2 hours in shop and then a half hour outside till that told me it was done charged me 18.00 dollars for rotation, which they advertised 19.99 for a oil change and rotation. will not go back for a free oil change again More

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Sale process went okay. Things went downhill afterwards After the car was purchased and brought home some defects caused by the detail department were found in the paint. Made the 50 mile trip back to the d After the car was purchased and brought home some defects caused by the detail department were found in the paint. Made the 50 mile trip back to the dealership the next day to have a part installed that we paid for and to bring to their attention the paint damage. Never once did a manager come talk to me nor was I offered a loaner car or a bottle of water while I was there for over 8 hours. Around 4 o'clock I got sent out to get a detail quote so they could cut me a check and it was raining that day so most detailers weren't working. After driving back and forth over 50 miles I finally found one and got a written estimate and got back to the dealership just in time for everyone that could write the check to go home leaving me with no choice but to make the 100 mile round-trip the next day. While trying to get them to fill my tank up my salesman was clearly heard in the office cussing about me. It's not like we stole this car from the dealer, we had a written quote from Lakeland Chrysler Jeep Dodge showing they'd sell us the same car for $29,615 if they could dealer trade to get one or order us one. We paid a couple grand more than that number so there was plenty of money in the deal for the dealership. Still, my biggest problem, with all the dealerships I've worked at and bought cars from I have NEVER seen a manager not approach a customer in a situation like this. This was unreal. More

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I have purchased many used cars, and usually purchase them from reputable car dealerships knowing that they do a thorough inspection. We purchased a car for my son for Christmas...within 100 miles the ra them from reputable car dealerships knowing that they do a thorough inspection. We purchased a car for my son for Christmas...within 100 miles the radiator exploded, the car started leaking like a faucet, and the instrument panel stopped working. The car had about 70,000 miles on it. I have a car with close to 200,000 miles and it does not have half the problems. I would NEVER buy a car from this dealership again. The inspection paper they gave me shows everything in excellent working condition. The car we purchased for my daughter from another dealership has had no issue, and was purchased with more miles than this vehicle. When contacting the dealership about this issue we have had no help. $700 radiator, $800 seals, and now over $1000 for an instrument panel...either they knew about the problems or they don't know how to inspect a vehicle. Either way, I would never purchase a used vehicle from them ever again and I would not recommend this to any of my friends who don't want to invest a lot of money in repairs! More

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By far, this is the most reliable, respectful, honest dealership we have dealt with in all the years that we have been purchasing vehicles. They are extremely accomodating, professional and most importan dealership we have dealt with in all the years that we have been purchasing vehicles. They are extremely accomodating, professional and most important honest. We needed an oil change (one of 4 free changes) and no appointment was necessary. We drove into the dealership and the work was done within 45 minues. The mechanic noticed that we were missing a cover for the engine. The salesman immediately provided the part for our engine. Coming from New York City, we always had to wait for days to get a service appointment for our vehicles and most times, the dealer would tie up our car for days and often we had to rent a car which cost us even more money for the service. There are no arguments about what needs to be done at this dealership. There is always a follow-up call from the Manager of the dealership making sure that we had a pleasant experience and that we did not encounter any issues. This dealership is an "A" rated establishment and we are fortunate to have this dealership in the Winter Haven community. Also, the customer waiting area is clean and fresh coffee is available, while watching TV. How nice is that? More

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Shook Keith's hand and we agreed we had a deal and would finish the next day. When I arrived at the dealership the next day I waited for over an hour and a half. Keith finally got around to me and said his finish the next day. When I arrived at the dealership the next day I waited for over an hour and a half. Keith finally got around to me and said his boss said they could not hold the car for a week or two. My father taught me that when you shook a mans hand and confirmed a deal that made it final. I guess it means nothing at Winter Haven Chrysler. They passed up a sale and I would never recommend anyone to their dealership. I have made a deal at another dealership. I was really disppointed that they did not honor the deal we made. I have found another Durango that suits me even better and am saving over $4,000.00. Beware of Winter Haven Chrysler. A disatisfied customer. Ed Phillips Lake Alfred More

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