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Keith Osbourne-Walker
Keith Osbourne-Walker at Nissan of the Bronx

Keith Osbourne-Walker | Page 13

Service Advisor

Nissan of the Bronx

3660 Boston Rd
Bronx, NY 10469

Contact Me
4.6
224 Reviews

Specialties & Trainings

Excellent Customer Service

Nissan Certified Service Advisor

4.6

224 Reviews

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224 Reviews of Keith Osbourne-Walker

December 08, 2023

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Employee Rating

I’d like to thank the staff for Always being professional, always being courteous and always being on time. Thank you More

by ROBONEOONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2023

Nissan of the Bronx responded

Roboneoone, we're glad you had such a wonderful experience with us! Take care.

November 11, 2023

Dealership Rating
Employee Rating

Service was great. Walker was informative and professional. New management thumbs up to you and the improvements. More

by DOUBLEAA69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2023

Nissan of the Bronx responded

Doubleaa69, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!

November 06, 2023

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Employee Rating

Dealing with Nissan since 2011,, the new dealership change is outstanding. Happy to see Keith still there. More

by LAURLJRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2023

Nissan of the Bronx responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 29, 2023

Dealership Rating
Employee Rating

David Grant was professional and knowledgeable! His patience and fortitude was outstanding. I felt confident that my wishes would be actualized. He knows his work! More

by JKROSSKORT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Grant , Julitza Balbuca, Steven Madrid

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Oct 31, 2023

Nissan of the Bronx responded

Jkrosskort, thank you so much for your high rating! We are so glad to hear David was able to help you out.

October 18, 2023

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Employee Rating

Ms. Dedona was very professional and helpful. Very informative and explained everything in detail. She also let me know about the various offers and programs. More

by BCCARAVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Dedona

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Oct 20, 2023

Nissan of the Bronx responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 14, 2023

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Employee Rating

Excellent advice and service given by everyone we dealt with, we would certainly continue to do business with Nissan of the Bronx, More

by MWEBBERCORMACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Rosa , Alicia Corporan, Steven Estevez, Alyah Jimenez, Adilka Vasquez

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Oct 17, 2023

Nissan of the Bronx responded

Mwebbercormack, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 26, 2023

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Employee Rating

Mr. Keith Walker and his team successfully updated and improved my car. My Nissan Altima has served me well since 2015. I've been with Nissan from Cox to Teddy and now to Nissan of the Bronx. See you next More

by KAMENE777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2023

Nissan of the Bronx responded

Kamene, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

September 25, 2023

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Employee Rating

service was good. Keith Walker went into detail about repairs and cost. To my surprise repairs were performed the same day. Thank you More

by WWISCO1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tammy Groody, Steven Madrid

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Sep 26, 2023

Nissan of the Bronx responded

Wwisco, we're glad you had such a wonderful experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

September 15, 2023

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Employee Rating

We waited 6 months for the part. Spent many hours trying to get this resolved. More

by MCDOOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Rosa , Alicia Corporan, Steven Estevez, Alyah Jimenez, Adilka Vasquez, Ian. Service manager

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Sep 17, 2023

Nissan of the Bronx responded

Hi Maria, this is Anthony, Manager at Nissan of the Bronx. I tried calling and texting you but was unable to reach you. After reviewing your account I see that we did everything on our part to place the order for the part, and open a ticket with Nissan corporate in regards to the urgency for the need of the part, and we placed an expedite on it for you. At that point, we have done everything in our power to help assist you. We were waiting for the part to arrive just as you were. It took less then 2 months to arrive but when it did come in we were able to quickly have it installed for you. If you have any further questions about the issue please feel free to reach out to me at 718-696-6144. Thank you

Sep 17, 2023

MCDOOR responded

Anthony What you said in your reply pertains only to the last two months of this issue. It started several months ago when we initially took this in for service , the first time i was told to leave the car as it could take a while to repair so it was dropped of in Am was called about 3pm saying it was repaired. After driving one block the system shut down I immediately returned to service and was told to take the car to the service manager Ian, at that time he said he needed to take car in after waiting two hours was told the system needed a second reprogramming, Drove the car five minutes and system shut down again , Took back two more times and was told problem fixed and it wasn't all shut downs of system i was told to record and send video to Ian Than about three months passed driving the car while system shuts down driving calls dropped , gps shuts down , radio does not play, had to deal with this several months before finally Ian call me and tells me he is expediting the issue through corporate, 2 months after that is where your story picks up you left out the part about 5 ubers from your dealership to my home and back the months of having no radio or hands free phone or gps. I’m sending this response as i am the one who transported the car for Maria all those times and I'm the one who dealt with staff at the service department if you need to reach me i am available anytime service dept or Ian has my number Michael

August 03, 2023

Dealership Rating
Employee Rating

Mr Walker was as always was professional and knowledgeable which made my experience not so boring. More

by MFARMER64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 07, 2023

Nissan of the Bronx responded

We are glad to hear Keith took great care of you while you were here in service. Thank you for your feedback.

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