Kelli Morland

I have leased cars through lafontaine for years and have always had a phenomenal experience. Kelli Moorland is incredible at what she does and always works with me to find the best deal that works with my b always had a phenomenal experience. Kelli Moorland is incredible at what she does and always works with me to find the best deal that works with my budget. I always recommend lafontaine to anyone looking to buy or lease a new vehicle with some of the most kind and friendly staff around that’s always willing to help! More

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Overall not a Bad dealer. Love out sales person, and my service rep. Even with that, our service experience is never up to par. On basics, it should not take 2-2.5 hours to Love out sales person, and my service rep. Even with that, our service experience is never up to par. On basics, it should not take 2-2.5 hours to get an oil change. It used to be an hour of less, now its close to 2 hours every time, and this last time was 2 and half hours. When I ask about, it's some excuse about being put to the back of the line because someone in front of me decided to get tires after they arrived. Either do the oil change, or tell me to go somewhere else. Also, when scheduling for something more than an oil change, the default choice is to leave it there and wait to be called. Possession is 9/10th the law as a rule, which means if I say I want to wait, things progress relatively well, if I leave it, it's like my car disappears until you want to look at it, no matter how simple it should be. All the way around, it's a huge inconvenience to get service here, and when I speak to a manager, it's just excuses. I am also usually disappointed at the greasy hand prints that get left everywhere too. Last time, just and oil change, and when I got home big black hand prints on the door, the hood, the front facia. Had to basically rewash my car. And after all of this, fix your customer information. I bring a car in, and my wife gets the updates on her phone, because no matter what, out cars are referencing my name, her phone number, a different email. At least try and keep it straight, it truly feels like you couldn't give a crap, as long as you just walk in the door. Just be respectful, and acknowledge that when a customer comes in, it's a basic inconvenience, because no one wants to go in for service, but the need to. Don't add to it, by making longer than required, and treating them like it doesn't matter anyway, and make excuses when asked about literally anything. In many cases I feel like if I don't push and ask, it doesn't get done. Just do better, or I will go elsewhere More

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Professional and friendly …they truly make you feel Like family ! i have referred my friends and family to laFontaine of Highland . Great staff that work with you on your needs! family ! i have referred my friends and family to laFontaine of Highland . Great staff that work with you on your needs! More

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They listened to what I needed and my sales team was awesome. Found something just right for me awesome. Found something just right for me More

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Kelli Morland was great. She found my wife and I vehicles that match our needs. Great experience. I really liked the ability to get a free breakfast or snack. Should bring th She found my wife and I vehicles that match our needs. Great experience. I really liked the ability to get a free breakfast or snack. Should bring this perk back. More

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Kelli and Matt were very knowledgeable and professional. Went out of their way to explain the multitude of options on the new.vehicle. Would recommend this dealership and sales personnel to all my friends. Went out of their way to explain the multitude of options on the new.vehicle. Would recommend this dealership and sales personnel to all my friends. More

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Very friendly, professional, informative, felt like I received the Family Deal. Will buy here again received the Family Deal. Will buy here again More

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Kelli M - was wonderful to work with and very knowledgeable. Wonderful experience and truly happy with our new 2026 Acadia Denali Ultimate. knowledgeable. Wonderful experience and truly happy with our new 2026 Acadia Denali Ultimate. More

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Kelli Morland is a true professional! She went above and beyond to put us in a new Buick! She was patient and concise and explained the entire process, Thank You to Viktor, KC, Matt and t She went above and beyond to put us in a new Buick! She was patient and concise and explained the entire process, Thank You to Viktor, KC, Matt and the staff for your help. More

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Great experience! Kelli Morland went above and beyond to get my business pulling together a deal in a couple of hours on the last day of the month, and beating the comp Kelli Morland went above and beyond to get my business pulling together a deal in a couple of hours on the last day of the month, and beating the competitor by $25/month. I would definitely come back to La Fontaine and Kelli when my lease is up. They far surpassed my prior experiences with other dealerships and in general with their service. Thanks so much! I’m a happy customer! More

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