Kevin Bright

Good service Personnel knowledgeable and good at their jobs. Service representatives friendly and knowledgeable as well. jobs. Service representatives friendly and knowledgeable as well. More

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Long time customer and it's been awhile since I needed a new truck and it taken care of.The service even exceeds the quite impressive Dealership. new truck and it taken care of.The service even exceeds the quite impressive Dealership. More

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Cars are some of the larger investments we make in life. It’s good to know that when I bring my cars into LaFontaine for service, I am confident I will be happy with the results and all for a fair price. It’s good to know that when I bring my cars into LaFontaine for service, I am confident I will be happy with the results and all for a fair price. It doesn’t get any better than that. More

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Overall not a Bad dealer. Love out sales person, and my service rep. Even with that, our service experience is never up to par. On basics, it should not take 2-2.5 hours to Love out sales person, and my service rep. Even with that, our service experience is never up to par. On basics, it should not take 2-2.5 hours to get an oil change. It used to be an hour of less, now its close to 2 hours every time, and this last time was 2 and half hours. When I ask about, it's some excuse about being put to the back of the line because someone in front of me decided to get tires after they arrived. Either do the oil change, or tell me to go somewhere else. Also, when scheduling for something more than an oil change, the default choice is to leave it there and wait to be called. Possession is 9/10th the law as a rule, which means if I say I want to wait, things progress relatively well, if I leave it, it's like my car disappears until you want to look at it, no matter how simple it should be. All the way around, it's a huge inconvenience to get service here, and when I speak to a manager, it's just excuses. I am also usually disappointed at the greasy hand prints that get left everywhere too. Last time, just and oil change, and when I got home big black hand prints on the door, the hood, the front facia. Had to basically rewash my car. And after all of this, fix your customer information. I bring a car in, and my wife gets the updates on her phone, because no matter what, out cars are referencing my name, her phone number, a different email. At least try and keep it straight, it truly feels like you couldn't give a crap, as long as you just walk in the door. Just be respectful, and acknowledge that when a customer comes in, it's a basic inconvenience, because no one wants to go in for service, but the need to. Don't add to it, by making longer than required, and treating them like it doesn't matter anyway, and make excuses when asked about literally anything. In many cases I feel like if I don't push and ask, it doesn't get done. Just do better, or I will go elsewhere More

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Great service! Love the bistro! Kevin was great. Even reminded me about my points to use to pay for service instead of my own money. Love the bistro! Kevin was great. Even reminded me about my points to use to pay for service instead of my own money. More

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Professional, courteous service. Have purchased several vehicles there and always do my service work there. Have purchased several vehicles there and always do my service work there. More

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Kevin Bright was a fantastic service member, helped explain the issue with my vehicle. Staff is friendly and cafe is nice explain the issue with my vehicle. Staff is friendly and cafe is nice More

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Friendly and fast. A great place to get your car needed attended to. I have never been disappointed with their service A great place to get your car needed attended to. I have never been disappointed with their service More

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Came in for complimentary oil change and tire rotation (first service) on 2026 CTS. Asked for wheel balance check with rotation and was.told that it would be an additional $75. Told them to skip the rotat (first service) on 2026 CTS. Asked for wheel balance check with rotation and was.told that it would be an additional $75. Told them to skip the rotation because the tire store down the street would give me a free rotation and balance. I was told the oil change would take “about an hour” It took 2 hours and they didn’t run my car through the car wash afterwards. On the other hand, all technicians and employees were very courteous and friendly. The waiting area was nice. More

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Amazing service, great communication with me and they even picked up my vehicle from my office at work and dropped off a loaner! Never had to go to the dealership ! Best dealer around even picked up my vehicle from my office at work and dropped off a loaner! Never had to go to the dealership ! Best dealer around More

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