Kellie Sforza | Page 3

Met with staff who communicated from start to finish. Staff listened to my concerns and did all to make my visit successful. I left the dealership grateful I had purchased my vehicle in a place where my Staff listened to my concerns and did all to make my visit successful. I left the dealership grateful I had purchased my vehicle in a place where my car would be maintained and my investment insured. More

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Thank You Kelli was terrific...knowledgeable, punctual, attentive etc. A shout out to Barry also for an efficient, quick and courteous check in and check ou Kelli was terrific...knowledgeable, punctual, attentive etc. A shout out to Barry also for an efficient, quick and courteous check in and check out process. He is always very attentive. More

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Recall service for air bags Needed air bags replaced due to a recall. While my car was being serviced, they noticed my brakes were in need of replacement as well as serpentine b Needed air bags replaced due to a recall. While my car was being serviced, they noticed my brakes were in need of replacement as well as serpentine belt. This was all done in just a few hours. I was provided with a loaner car, which was very, very nice! The service team (Kelli Sforza) was wonderful to deal with and made everything go quite smoothly. More

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Recall work, new shocks and fluid/filter changes Work was done on time and for the estimate quoted. This work was a follow-up to work I had done last week. Recall was done at no charge. Work was done on time and for the estimate quoted. This work was a follow-up to work I had done last week. Recall was done at no charge. More

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Oil change and check-up. I was in and out pretty quickly on a Saturday afternoon. I had synthetic oil put in since it was on a special. I scheduled a follow-up for some addi I was in and out pretty quickly on a Saturday afternoon. I had synthetic oil put in since it was on a special. I scheduled a follow-up for some additional work next Saturday. More

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Very Accommodating with very friendly staff Couldn't be happier with the service and attention to details , let me use a loaner vechile while mine was being worked on....and all was done in a ve Couldn't be happier with the service and attention to details , let me use a loaner vechile while mine was being worked on....and all was done in a very timely manor!! Thank You IRA Lexus for always having my back. More

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Fast, curtious,thorough and overall pleasant experience. I called in the morning and was able to get my car in right away. Barry greeted me and signed me in right away and directed me to the lounge area. I w I called in the morning and was able to get my car in right away. Barry greeted me and signed me in right away and directed me to the lounge area. I was comfortable with a hot cup of hot chocolate and was able to set up an area to get some work done while I waited. The time was what Barry had told me and I was informed by Kellie of the progress and the findings. They fixed a small problem with the car and I got it back nice and clean. It was a pleasant experience as usual and I would not hesitate to recommend to my friends and family. More

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Always a pleasure! Service reps are thorough and friendly. Sales staff always good for a friendly chat or a glimpse inside one of the newer models if you wait. It’s al Service reps are thorough and friendly. Sales staff always good for a friendly chat or a glimpse inside one of the newer models if you wait. It’s always a good experience at Ira Lexus. More

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Great Service Love Ira's service department. They are friendly, accommodating, and high quality. This is a rear experience nowadays, especially in NH. I've been Love Ira's service department. They are friendly, accommodating, and high quality. This is a rear experience nowadays, especially in NH. I've been working with Joshua Marquis for many years and he is super. I've also worked with Kellie when Joshua is off and she has been a pleasure to work with. I highly recommend them. They are the best...! More

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Airbag Recall andFront Brakes Kellie did a great job focusing on what I asked to have serviced. The most frustrating thing that can happen is when unnecessary service is recommend Kellie did a great job focusing on what I asked to have serviced. The most frustrating thing that can happen is when unnecessary service is recommended. When this happens I go elsewhere. I appreciate Kellie focusing on my requested needs in a very professional manner. More

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