Kelly Coffman | Page 2

If I could give this business zero stars out of five I would. I bought a used Acura Integra from this dealership earlier this year. Upon getting the car home there was all sorts of cosmetic damage on the would. I bought a used Acura Integra from this dealership earlier this year. Upon getting the car home there was all sorts of cosmetic damage on the car that I did not notice when I went to originally look at it. During the sale process I questioned the damages reported to the Carfax report and was told by my saleperson these were all fixed by the dealership. This was clearly not the case. I had 2 other local dealerships look at the car and there was covers and other missing items under the hood that I did not notice before purchase as well. On top of all this I was informed by my local dealership that great lakes had sold the car to me without an original OEM key fob. They sold it to me with an aftermarket fob that did not have all the functions of the OEM fob. I was coming from driving a much older vehicle and this was the first time for myself using a key fob. I did not know to even check for this. I have tried numerous times to make contact with management at this dealership but no one from their management team has bothered to return any of my emails or phone calls. Absolutely despicable customer service and the fact they sold a used vehicle without a real key for the vehicle and without disclosing that information to me is absolutely atrocious. I would warn anyone considering doing business with this dealership to absolutely stay away and take your business somewhere else. There are plenty of other dealerships out there. I would not trust the Great Lakes West dealership to tighten any bolt on my vehicle. More

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......Abusive and Hostility at its Best.... ......They will not assist Veterans.... I saw a Honda Civic Touring here I wanted to buy as Iv bought many cars from Ohio and other states so I called and was will not assist Veterans.... I saw a Honda Civic Touring here I wanted to buy as Iv bought many cars from Ohio and other states so I called and was Immediately labeled a Fraudster because I was out of state and I continued to Pursue it as Im entitled to I was going to finance thru the Dealers bank ( Honda ) also I talked to the Finance Manager Brandon he said no problem we will have you E-Sign and a background. (Stock # W26111A.Honda Civic Sedan Touring) Then the General Manager Kelly Coffmann who has nothing better to do and no Dealership experiance in management but Deny customers what they wanna buy she blocked my purchase every chance she got. Shes outright abusive, rude not Customer centric and spent 2 days chasing me and everyone at the Dealer blocking my purchase.Even Joey Huang the owner knows nothing about the business but greed. I talked to Kelly Coffman on the phone and she was abusive, rude, hostile and promised she would not let me but this car cuz Im out of state! Mike Loy the used car manager and Brandon the Finance manager wanted to sell me this car but Kelly Coffman had nothing better to do but chase everyone all day and interfere with my Car Business and its people like her that gives her Dealer and the rest the Negative stereotype of Car shopping. Mike the Used car manager called me to get my Credit Card info for a $500.00 deposit which I did including account number, exp date, and security code and again Kelly Coffman Blocked my purchase but now they have all my Credit Card info which should have been destroyed for my security. Not 15 minutes after I gave Mike my ok for a deposit he called me and said Kelly AGAIN Blocked the purchase of this car. A true, honest trustworthy and caring Public Business would have and should have done everything possible to make this sale happen and discuss a resolution so both parties were indeed satisfied and its commonly referred to as Humanity and Integrity which Kelly Coffman and Joey Huang have absolutely no knowledge of. Iv never seen Behavior like this in all my years of being at Dealerships. Most importantly I told Brandon in finance and MIke Loy I couldnt make the 5 hour drive round trip and would have a carrier pick it up thats when Brandon the Finance manager said we will just do a E-Sign no problem he said. Calls are recorded or should be. I had no one to drive me there. All Dealers sell New and Used Cars to out of state customers and actually Deliver it to them and I know this for a fact as Iv had a "A" Dealer bring me a car all the way from MIssouri but lets face it when you have a General Manager like Kelly Coffman who is so bent on Control its actually pathetic and shows signs of internal weakness. Im a Veteran and Senior Citizen and entitled to be treated with Respect and Dignity. I can tell you first hand you will not get that at this Dealership!! To all VETERANS AND SENIOR CITIZENS and anyone who reads this BOYCOTT GREAT LAKES HONDA WEST and all their sister stores as they will abuse you and your rights and literally drag you thru the worst experiance you have ever had and then stab you in the Back and outright label you as a Fraudster and defame your character for trying to do business with them! Do not do any Business with this Dealer do not buy or service your car here either! Most Importantly I needed Honda Financing to buy the Car and they Denied me the opportunity to Apply to purchase the car and I have excellent credit and Score!! And the GM Kelly told me I needed to Wire the full amount if I wanted this car, can you believe this they wouldnt let me finance this car. This Review will be updated as needed. More

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Outstanding Experience with Alex Sotherland at Great Lakes Honda West Buying my daughter her first car is a big milestone, and Alex Sotherland made the entire experience exceptional. When we purchased Lakes Honda West Buying my daughter her first car is a big milestone, and Alex Sotherland made the entire experience exceptional. When we purchased her Honda Civic in August 2025, Alex was patient, knowledgeable, and genuinely cared about making sure we felt confident and comfortable every step of the way. He never rushed us, explained everything clearly, and treated my daughter with respect—something that meant a lot to us as parents. Today we were back at Great Lakes Honda West for an oil change, filter change, and tire rotation, and we ran into Alex again—this time with our therapy dog, Mia. She was an instant hit with Alex and the entire staff, which just reinforced how warm, welcoming, and people-focused this dealership truly is. Alex isn’t just a great car salesman—he’s someone who builds trust and lasting relationships. If you’re looking for someone who goes above and beyond, especially for a first-time car buyer, ask for Alex Sotherland. We couldn’t recommend him more highly! More

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I recently scheduled a test drive for a used Honda at this dealership on a friday afternoon for saturday afternoon, my contact was diligent in reminding me of my appointment and assured me he had the ke this dealership on a friday afternoon for saturday afternoon, my contact was diligent in reminding me of my appointment and assured me he had the key and the vehicle would be waiting for me since I had to travel 45 minutes to get there! I arrive early for my appointment to find they had sold the car I had just drove 45 minutes to come see! It's a free for all at this place so beware of them wasting your time! More

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