Kelly McNichol

Great job. Quick turnaround. Loaner car provided with no problem. Highly recommend the service and team. Quick turnaround. Loaner car provided with no problem. Highly recommend the service and team. More

by JEFFAYES Verified Customer Verified Customer

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Good experience…always helpful . .see you guys next time …valet team is the the best .see you guys next time …valet team is the the best More

by ROOZEENA2K Verified Customer Verified Customer

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Quick efficient service. Scheduling to picking up my car was an easy process overall. However this survey app was difficult to use to enter this message. Scheduling to picking up my car was an easy process overall. However this survey app was difficult to use to enter this message. More

by JACQUE.Y.PARK Verified Customer Verified Customer

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Very un professional did not help me at all and they gave me a loaner car that broke down on me on the road and did not even fix my car that I dropped off and left it for a week all they did was update my ca me a loaner car that broke down on me on the road and did not even fix my car that I dropped off and left it for a week all they did was update my car and they didn’t want to warranty the parts on my car which I have a 3 year warranty on the car so they just wasted my time and money and did not take care of me at all More

by Mohamed tobishat Verified Customer Verified Customer

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Perfect experience Car came back on time Car was clean I am happy Love my genesis clean I am happy Love my genesis More

by arldw21 Verified Customer Verified Customer

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This dealership was very kind and fast even though I just walked in. Very good. walked in. Very good. More

by SUN WOO Verified Customer Verified Customer

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While I have nothing but praise for Genesis vehicles themselves, my experience with Genesis of Englewood's service department was extremely frustrating and disappointing. I scheduled a valet pickup f themselves, my experience with Genesis of Englewood's service department was extremely frustrating and disappointing. I scheduled a valet pickup for a simple cosmetic issue—some minor paint peeling on my bumper. The valet drivers arrived two hours late, with no proactive communication from the dealership. Even more concerning, I received an alert from the Genesis app showing that my vehicle was being driven at speeds of up to 97 miles per hour. That is completely unacceptable and shows a clear lack of respect for customer property and safety. Once my car finally reached the service center, it sat there for over a week with little to no updates from my service advisor. Despite multiple attempts to check in, communication was minimal and unhelpful. Eventually, I gave up waiting and picked up the car myself—still unrepaired. This isn’t the first time I’ve heard about lackluster service across Genesis dealerships, and unfortunately, my experience confirms the pattern. Genesis may make great vehicles, but unless they seriously invest in improving their service operations, the ownership experience falls far short of what a luxury brand should deliver More

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Great service and response from the whole team! Thank you for the brand new Gv70 loaner! Thank you for the brand new Gv70 loaner! More

by yossi solomon Verified Customer Verified Customer

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The service at Genesis was great as always. Thank you so much for all the help Thank you so much for all the help More

by Swan212001 Verified Customer Verified Customer

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Luxury clean nice showcase of the genesis family easy entrance and exit nice snack bar entrance and exit nice snack bar More

by xdiaz416 Verified Customer Verified Customer

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