Kelvin Miller | Page 3

I want to thank Kelvin and Peter for getting me into my brand new Acura so smoothly and fast it was the easiest process ever super nice informative not pushy at all all worked with my numbers and made ever brand new Acura so smoothly and fast it was the easiest process ever super nice informative not pushy at all all worked with my numbers and made everything possible thank you SO MUCH More

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He made the process fast and easy as a customer. With the deal being finalized, I was satisfied knowing I went to the right people. deal being finalized, I was satisfied knowing I went to the right people. More

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Acura RDX 2017 I bought this car 2 days ago. so far I can say it’s the best decision I’ve ever made. It’s a beautiful car very comfortable the only slight issue I ha I bought this car 2 days ago. so far I can say it’s the best decision I’ve ever made. It’s a beautiful car very comfortable the only slight issue I have is the screen back up camera that is very small other than that it’s ok. Great customer service. I’ll continue to enjoy my car God’s willing. More

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Horrible Experience with Vehicle and Customer Service I made an appointment to test drive a 2017 Certified Pre Owned MDX for today at 10:15. The car was priced really well on the internet, and Paragon had I made an appointment to test drive a 2017 Certified Pre Owned MDX for today at 10:15. The car was priced really well on the internet, and Paragon had such great reviews, so I figured it would be a good experience. I had such confidence that I even had a cashiers check for the purchase price made out to the dealer, ready and waiting to go. Before I arrived, I called several times to confirm the appointment and to ask them that the car be pulled out and waiting for the test drive. I test drove another car there a few weeks ago, and had to wait literally over an hour for them to pull the car out of their lot, as several others were blocking it. They assured me on the phone, over and over, that the car would be ready and waiting. Get there for my appointment today, and of course, the car is not out of the lot, not even close. Strike one. Kelvin, a salesperson who had been texting with me about the car all week, greeted us, and told us he would go get the car. 10 minutes later, a totally different person, Giorgio, told us that Kelvin got busy on something else, and that he would be helping us. This should have been my first clue to leave - what kind of dealership has a salesperson just walk away from you in the middle of a transaction? But, I stayed, and Giorgio said he would be back with the car in five minutes. My husband and I sat at the desk for 30 minutes while Giorgio walked back and forth, getting keys from a lockbox and moving one car at a time. At the 30 minute mark, my husband asked him how much longer he would be. He said, five more minutes. We sat back down. Fifteen minutes later, I'd had enough. I walked out to the lot, where I found Giorgio trying to jump start another car. I told him we couldn't wait and that we were leaving. We left the showroom, but as we were walking out, another salesman ran after us and begged us to stay. We had come a long way, and had gotten a babysitter for the appointment, so we decided to give them one last chance. Five minutes later, we were in the car. I knew it was going to be a bad experience from the minute we sat down. The first thing we noticed was that the windshield had a noticeable chip in it. I asked Giorgio whether if we decided to buy the car, this would be fixed. He said he would check with his manager. As soon as I got into the passenger side, I noticed two large patches of adhesive residue on the console. I asked what this was. Giorgio said it could easily be "detailed out." I wonder why they didn't do that before they decided to show the car to people, especially as a Certified Pre-Owned. We pull out of the lot and I turn the radio on. Half the speakers in the car are non-functional. Giorgio instructs me to try some buttons to fix this, but the speakers are clearly blown. He apologizes. Finally, we're driving the car. We notice that the car is shuddering and jerking as we're driving at low speeds on surface roads. My husband suggests that something is wrong with the transmission. Giorgio agrees that it appears something is wrong with the transmission. At this point, I say, lets just go back to the lot, as this is clearly not a car that is living up to the standards for Certified Pre Owned. Giorgio repeatedly apologizes for the experience, saying this is not the kind of car or service they typically offer. But after the morning I spent there, I find that hard to believe. Overall, a gigantic waste of time. Paragon seems to do a lot of volume, so I guess for them, customer service doesn't have to be a priority. The salespeople seemed dishonest and not very knowledegeable, and the car was pretty terrible. We went straight over to Rallye Acura in Rosyln and ended up buying another car that same day, for more money. But, the car we ended up buying was impeccable, as was the service at Rallye. Definitely would never recommend Paragon. More

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Solid Some of best prices in the area. Helpful sales force. Originally came in for a CPO. Ended up leasing a new MDX...the lease price was better than purch Some of best prices in the area. Helpful sales force. Originally came in for a CPO. Ended up leasing a new MDX...the lease price was better than purchase. Kelvin was my CPO salesperson and helped me right through leasing a new car. He was not pushy and let me make the decision. Worth driving to Queens from Westchester - especially when the car was delivered to my front door! More

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First car 100% satisfied and thanks to Kelvin miller, he helped me out through the whole process and took his time and very knowledgeable. All my referral will 100% satisfied and thanks to Kelvin miller, he helped me out through the whole process and took his time and very knowledgeable. All my referral will go to kelvin. More

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Acura TSX 2009 You guys do a excellent service i like how everything was explained in detail I recommend this dealer because of the quality of service Thanks! You guys do a excellent service i like how everything was explained in detail I recommend this dealer because of the quality of service Thanks! More

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Feel so taken care of and full trust I got a deal I had no idea I would be buying a car today, I was coming to do some research and kelvin and peter were insanely honest and helpful. They weren’t push I had no idea I would be buying a car today, I was coming to do some research and kelvin and peter were insanely honest and helpful. They weren’t pushy and told me about a leasing option I didn’t even know existed. I was extremely grateful and they even drive me home to pick up something I had forgotten. Do NOT go anywhere else! This is a place you can trust. Thanks guys! You just got me my dream car for camping and road trips! More

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Excellent service Had a great experience buying a car there Kelvin Miller was great helping and answering all my questions I will definitely buy future cars there Had a great experience buying a car there Kelvin Miller was great helping and answering all my questions I will definitely buy future cars there More

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Great Experience I bought an RDX and I had a very courteous easy experience dealing with the entire company. I live in PA and never bought a car online before. Espe I bought an RDX and I had a very courteous easy experience dealing with the entire company. I live in PA and never bought a car online before. Especially from NYC where it may be a bit intimidating for people that don’t live in the area. The experience was smooth, positive, no pushing, very responsive: my sales rep Kelvin is the fastest I have ever seen. He doesn’t sleep. Always on phone answering questions and concerns. Any, I like them a lot and I will buy from them again in the future. More

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