Ken Barnes | Page 4

Ram 2500 Tradesman Overall, I had a good experience at Prestige Dodge but there were a couple of things that could have been better. My salesman, Ricky, and I had met Overall, I had a good experience at Prestige Dodge but there were a couple of things that could have been better. My salesman, Ricky, and I had met a few months prior when I began my search for a new truck. Everything was put on hold until last week when I decided to go ahead with my purchase and again dealt with Ricky. He was attentive and was able to seal the deal fairly quickly. I then waited over an hour with no one checking on me to meet with the finance manager, Jason. When I finally was ushered in, I was rushed through the process. Papers were flying, signatures were asked for, and when I was ready to leave without my truck as there was some work that needs to be done on it, I felt overwhelmed. 3 days later, on Monday, I called at approximately 10:30 AM and asked for Ricky and was told he would not be until noon. I explained that I needed to know if my truck had had the work done and asked when I could pick it up. I asked if there was a way to be picked up in Lyons and dropped off at the dealership and was told no one was available for that day, Monday. Ricky called me two hours later, and said the truck was ready and he would have somebody pick me up at 2:30. I asked if he would be able to spend time with me to go over the truck as I had many questions and he assured me he would be available. I was picked up on time, but when I arrived at the dealership Ricky had another customer and explained that I would have to wait. I was a little put off at this point as he had just told me an hour before that he would have the time to meet with me. Fortunately, Ken was available and walked me through the process of going over the different details of the truck. He was very knowledgeable and understanding. However, the work had not been done but Ken was able to make arrangements for my truck to be picked up at my house, taking it to Longmont to have the work done and then dropped off again. He could tell I was not happy! I feel as though once I made the deal, the ball was dropped. I know that this is a very busy dealership and people get busy but don’t forget your customers who are waiting to sign paperwork and pick up vehicles. More

by mccook1589 Verified Customer Verified Customer

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Proud new Jeep owner Could not have been more happy with my buying experience! I was made to feel very comfortable and all my questions were answered. Ken and Yianni made Could not have been more happy with my buying experience! I was made to feel very comfortable and all my questions were answered. Ken and Yianni made me feel like family through the whole process. I would highly recommend Prestige to any of my friends. They had the best selection of Jeeps around. More

by SHAYS33 Verified Customer Verified Customer

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Great custmer service Great sales staff, great prices. Employees were very friendly and knowledgeable. All my questions were answered. Would do business with them again. Great sales staff, great prices. Employees were very friendly and knowledgeable. All my questions were answered. Would do business with them again. Very good experience. More

by JMSIRES Verified Customer Verified Customer

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Excellant experience Our salesman Steve Speliotes, was excellent. We tried to buy a Jeep and it was already sold. But instead of just calling and saying it was not avail Our salesman Steve Speliotes, was excellent. We tried to buy a Jeep and it was already sold. But instead of just calling and saying it was not available, he had another one to look at. This happened twice. Then on the third one we were able to make a purchase. Not sure if this happened due to it being Friday the 13th or not. As a business owner it was great to see an employee that had a problem but also had a solution. We need more employees like him. We are in Black Forest, Colorado about a 2 hour drive away, it was definitely worth the drive. The funny thing is that the dealership in Colorado Springs would not even try to deal with the price. Steve got the Jeep we purchase from the Colorado Springs dealer. We will absolutely recommend him. More

by BRENDAJNIELSEN Verified Customer Verified Customer

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Informative and caring I felt like they wanted to work with me to make the deal happen. Jake was especially informative about the whole deal. Everyone was very friendly. Ge I felt like they wanted to work with me to make the deal happen. Jake was especially informative about the whole deal. Everyone was very friendly. Genuinely friendly not just trying to make the sale. The transaction happened relatively quickly as far as dealerships go. They even gave me a box to pack up the stuff from my trade in. Smooth experience. More

by Tracy D Verified Customer Verified Customer

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Good experience with sales. The service department is awesome! My level of anxiety through the sales process was average. The salesmen are great, but the negotiation of trade pro The service department is awesome! My level of anxiety through the sales process was average. The salesmen are great, but the negotiation of trade process is an experience that I never look forward to. I’ve only ever had one really awesome experience with a dealership in Minnesota that was completely stress free. More

by JEANSHERWIN Verified Customer Verified Customer

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