Ken Cestero Campos | Page 16

This is the second Jeep Compass I have purchased from Rockland - both times the staff was professional and helpful and the process has been easy and smooth. Rockland - both times the staff was professional and helpful and the process has been easy and smooth. More

by MARK.HENNI Verified Customer Verified Customer

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Ken and Chris made my car buying experience fast and easy. That made my wife and I feel very comfortable from start to finish. easy. That made my wife and I feel very comfortable from start to finish. More

by exchief162 Verified Customer Verified Customer

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Company over books the online service appointments. I scheduled appt for 8 am had three week wait. Brought in Jeep at scheduled 8 am drop off. I called end of day expecting to pick up and found out th scheduled appt for 8 am had three week wait. Brought in Jeep at scheduled 8 am drop off. I called end of day expecting to pick up and found out they did not even start work or look at car. No communication from dealer So asked for keys and took car home without scheduled service.. Service manager did not return calls to not first time this happened. More

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The most unprofessional experience I have had to date. All this Salesman cares about is.. THE SALE. DO YOUR SELF A FAVOR AND GO ANYWHERE BUT HERE. THIS ESTABLISHMENT LACKS , RESPECT , COMMUNICATION, A All this Salesman cares about is.. THE SALE. DO YOUR SELF A FAVOR AND GO ANYWHERE BUT HERE. THIS ESTABLISHMENT LACKS , RESPECT , COMMUNICATION, AND ZERO WORK ETHIC. YOURE ON YOUR OWN IF ANYTHING GOES WRONG ON THE DEALERS SIDE OF YOUR LEASE AGREEMENT OR AS THEY PUT IT "LACK OF CUMMINCATION WITHIN THE DEALERSHIP" ( ANOTHER EXAMPLE OF HOW POORLY THIS PLACE IS RUN )THIS THEN RESULTS IN THE ISSUES THEY CREATED FROM LACK OF .. DOING THEIR JOBS TO BE HANDLED BY YOU -- WHICH IS NEAR IMPOSSIBLE HAVING TO CHASE AFTER THESE PEOPLE, GOOD LUCK WITH TRYING TO GET A CALL BACK FROM YOUR SALESPERSON OR EVEN A MANAGER FROM THIS PLACE. COMPLETE.JOKE. IF ANYTHING I WILL BE STEERING ANYONE I CAN FROM GOING TO THIS DEALERSHIP. More

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Spoiler alert: THIS DEALERSHIP IS ABSOLUTELY AMAZING!!!!! The reviews are legit! I was in the process of looking for a new vehicle to replace my lease (hyundai Santa fe). I literally visit 7 AMAZING!!!!! The reviews are legit! I was in the process of looking for a new vehicle to replace my lease (hyundai Santa fe). I literally visit 7 dealerships within the past 2 months in attempts to find the right vehicle and fair deal. Needless to say, every single dealership I went to practiced unethical sales tactics. I have been ripped off once before and have since educated myself to avoid being food for the sharks that lurk at many dealerships (cough:Hyundai). Nevertheless, I read the reviews about this dealership and decided to contact them to inquire about a RAM 1500 Limited. That was the BEST decision I made all year! The sales team and financial management are beyond professional and go out of their way to provide premium level customer service. The finance manager Ken Cestero was superb in following up on my inquiry about the RAM. He priced the vehicle so well that i had to pause to wonder if it was too good to be true! He is a man of his word and was extremely transparent all the way. Ken put me on to my salesman Mr. Oliver Mcintyre. Oliver was an absolute joy to work with!!!! He was transparent, fair, professional, courteous and highly thoughtful! He went the extra mile to ensure a smooth transition from conception to completion of deal, even ensuring that the vehicle was given to me in prestine condition. Last but not least, the business manager Mr. Michael Slapp was also extremely professional, patient and transparent! This was the smoothest lease transaction I have ever experienced! I would highly recommend this dealership to anyone looking for a hassle free environment where you are treated as a valued customer. *Please keep in mind, I visited and test drove a BMW X5. Not only did this dealership offer better customer service, they also offered a better product and an even better deal! I'd recommend going with those guys over any other dealership within the tri-State. More

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Lairs Talked to online salesman told him everything wrong with my trade in told him value and I even went lower then what was book value, he told me that th Talked to online salesman told him everything wrong with my trade in told him value and I even went lower then what was book value, he told me that they should be able to make that happen. Next day he had Salesman call me and go thru everything once again. Then we made agreement for purchase, drove 4 hours there with check in hand ready to go, after I get there they said they had to do walk around n get my miles. Came back in and wanted to offer me less then what we agreed upon. After I told them everything that was wrong with vehicle. Basically they got me down there to low ball me on my trade in. Worst part is we AGREED on trade in and I had check in hand ready to go. I wouldn’t buy here. More

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