Ken Davis

I had a great experience overall and want to give special recognition to Ken Davis. Earlier that day I stopped at Heiser Ford to look at two vehicles and, despite waiting about 45 minutes, visiting the main recognition to Ken Davis. Earlier that day I stopped at Heiser Ford to look at two vehicles and, despite waiting about 45 minutes, visiting the main desk, speaking with staff, and even waving to a salesperson for assistance, no one ever helped me. I had an appointment at CarMax across the street and arrived early, so I decided to stop at Russ Darrow instead. That’s where I met Ken and ultimately found the vehicle I purchased. Ken was professional, attentive, and made the entire process easy and enjoyable. His customer service is a big reason I chose to buy from Russ Darrow. My only disappointment was discovering after the purchase that the front floor mats were missing. I initially thought they were underneath the paper and plastic protective coverings. The cargo cover/liner for the rear cargo area was also missing. Other than that, I am very happy with my purchase and the overall experience. More

by SEANDP0901 Verified Customer Verified Customer

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Everything was great on their end. .. I had a little trouble myself getting the rest of the down-payment everyone was great to work with, and I left in the vehicle I really wanted .. I had a little trouble myself getting the rest of the down-payment everyone was great to work with, and I left in the vehicle I really wanted More

by sdk_1975 Verified Customer Verified Customer

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Jeff is a great manager and a good guy. He’s honest and works hard. He’s honest and works hard. More

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Everytime I come to this dealership they treat you good and get you amazing deals and get you amazing deals More

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They were very acknowled in the process. Kept me informed about next steps. I was comfortable, happy and excited while driving off.... Kept me informed about next steps. I was comfortable, happy and excited while driving off.... More

by THEEFONDA101 Verified Customer Verified Customer

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Russ Darrow is a great dealer ship. I bought my first car from them and now my second and haven’t had any issues with the people there. I bought my first car from them and now my second and haven’t had any issues with the people there. More

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The salesman Ken was a great guy he did not harass me when I first came in he just gave me his number and let me look around and say if I need anything to give him a call when I first came in he just gave me his number and let me look around and say if I need anything to give him a call More

by JMOATES1 Verified Customer Verified Customer

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Quick, Friendly, professional The experience was quick. They were very friendly as well as professional. They were very friendly as well as professional. More

by JTLEWIS95 Verified Customer Verified Customer

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This dealership was very welcoming and clean. ... I was treated with utmost respect from everyone that I encountered ... I was treated with utmost respect from everyone that I encountered More

by CHERYL.MCDUFFIE Verified Customer Verified Customer

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Very nice people they work with you . .second time leasing.have been very pleased with them .second time leasing.have been very pleased with them More

by FISHMANRON Verified Customer Verified Customer

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