Ken Gann | Page 5

I have purchased other vehicles from Tom's Ford over the years and will continue too. I always feel welcome, the staff are always pleasant and not pushy (all over you when looking around). Over the years years and will continue too. I always feel welcome, the staff are always pleasant and not pushy (all over you when looking around). Over the years I have come to know all the sale personnel and feel they all are great. I stick with the one I started with Ken Gann he seems to know my needs in what I like to drive and always comes thru with finding the car I"m looking for. Scott in the finance dept., is always helpful. I can continue but I would be repeating myself Kenn is a great salesman and Tom's Ford is a great dealership to purchase a vehicle. More

Helpful 0

Report | Print

Both Sales & Finance departments worked very hard to get me the car I wanted with in my time constraints & with lower financing rate than I could obtain on my own. get me the car I wanted with in my time constraints & with lower financing rate than I could obtain on my own. More

Helpful 0

Report | Print

I was very pleased with the sales/lease process. I was offered options and was able to make an informed decision. Ken and Keith were gentlemen. offered options and was able to make an informed decision. Ken and Keith were gentlemen. More

Helpful 0

Report | Print

From the very start of my process in looking for a car I wanted to purchase and all the way to the end Charley went above and beyond to get me exactly what I wanted. After going through different options a wanted to purchase and all the way to the end Charley went above and beyond to get me exactly what I wanted. After going through different options and having all the information I would need he went even further. He listened to me and knew what I wanted wasn't available at Tom's Ford, he searched to find my perfect car. He didn't stop there, I know it was a process to get this car and he was a part of the process in making sure I got it. Just having Charley to work with made me want to buy my car from Tom's ford and I was willing to wait for the car to make that happen. Following meeting Charley I met Ken. He is also a huge reason behind my decision that I absolutely had to buy from Tom's Ford. He was so personable I felt like I had always known him. He talked to me as I feel he would someone he cared about. We talked daily, even on his days off because he wanted make sure I was OK, he knew I was nervous. He made sure I got what I wanted, I know not because of the actual sale but because he wanted me to get exactly what I wanted. He wanted me to be truly happy and I now am more than I could have expected not just for my car but for the experience in dealing with Ken. Matt was great because he was called upon to help in showing me how to work different things in my new car that I wouldn't have been able to on my own! He was just as friendly and personable and continued to make my experience at Tom's Ford fantastic. I am grateful not only for my perfect car but for the experience I was fortunate to have in purchases her all around! Special touch- I got my amazing beautiful car on my birthday and along with got a card wishes me a Happy Birthday from all those great people I dealt with along the way! Thank you all, I will be forever grateful and all that know me, I tell them Tom's Ford, there's no other! More

Helpful 0

Report | Print

I gave toms for an excellent rate because :Great I gave toms for an excellent rate because :Great environment :Very welcoming :Honest people :Excellent hospitality :They hear what you have to I gave toms for an excellent rate because :Great environment :Very welcoming :Honest people :Excellent hospitality :They hear what you have to say and ask you how you want things instead of "telling you" :Awesome people persons More

Helpful 1

Report | Print

Reason for excellent rating : Great hospitality : Reason for excellent rating : Great hospitality : Awesome welcoming : Fun and enthusiastic employees : Great help with anything and everything Reason for excellent rating : Great hospitality : Awesome welcoming : Fun and enthusiastic employees : Great help with anything and everything : Best service possible : Everyone extremely sociable : Overall a very good experience and hope to deal with again. More

Helpful 1

Report | Print

This was our second purchase from Ken. We found Ken completely by accident 2 years ago when we visited the dealer only because they had a car on the lot we were interested in. My wife and I purchased h completely by accident 2 years ago when we visited the dealer only because they had a car on the lot we were interested in. My wife and I purchased her Lincoln from him 2 years ago. The thing that struck both of us was fact that we felt completely comfortable with Ken, he never pressured us, actually listed to what our needs were, asked all the right questions and placed us with the best car for us, even if it wasn't exactly what we visioned when we walked in. When I decided to replace my car this year, there was very little doubt we were going back to Ken. Once again he took the time to ask all the right questions and place me with the car that was right for me. Ken went above and beyond to get us the right deal and had no problems working with me on the last second modifications I kept throwing at him. Ken takes the time to make sure your familiar with your vehicle when you come to pick it up and he even Color Code's all the important sections of your owners manual for you so that you can quickly address an issue when you are not at the dealership. I picked up my new Fusion from him on Saturday and I can guarantee that when my wife's lease is up next year will be back at Tom's Ford dealing with Ken again. BTW we live in Bridgewater NJ, and have to drive almost 40 minutes to get to Tom's, have many Ford dealers closer to us, but will only deal with Ken and Tom's Ford. More

Helpful 0

Report | Print

Ken Gann spent 3 hours with my wife and myself detailing all aspects of the Ford Explorer and the various packages that were available during our initial visit to the dealership. At no time did Kenny look all aspects of the Ford Explorer and the various packages that were available during our initial visit to the dealership. At no time did Kenny look at this watch or pressure us that he had other commitments. Ken was available via email/text/mobile/direct phone for all our follow-up questions and worked to find a car that matched our exact specifications. Ken was great to work throughout the complete process. More

Helpful 0

Report | Print

I had been to another dealer, where they did a "bait and switch" on me. I feel no need to mention that dealer. So I went to Tom's, where I had bought my previous truck in 2004. Kenn was "bait and switch" on me. I feel no need to mention that dealer. So I went to Tom's, where I had bought my previous truck in 2004. Kenn was helpful, knowledgable, and very straight forward when dealing with pricing options. I did not get the "car salesman" vibe at all. I would deal with Tom's again, and I would recommend dealing with Kenn. More

Helpful 0

Report | Print

AN EXCELLENT FAMILY ATMOSPHERE.THE EMPLOYESS TREAT YOU WITH RESPECT AND TAKE TIME TO EXPLAIN EVERY DETAIL. I AM A 20 YEAR YEAR CUSTOMER AND THEY REMAIN THE SAME..CORDIAL PROFESSIONAL AND THOUROUGH...... WITH RESPECT AND TAKE TIME TO EXPLAIN EVERY DETAIL. I AM A 20 YEAR YEAR CUSTOMER AND THEY REMAIN THE SAME..CORDIAL PROFESSIONAL AND THOUROUGH...... More

Helpful 0

Report | Print