Ken Graf | Page 20

Employees were polite and competent. Communication was good. Dealership is way too crowded for customer comfort. Crowded parking lot; waiting areas in small hallways. Not anyplace I’d wa Communication was good. Dealership is way too crowded for customer comfort. Crowded parking lot; waiting areas in small hallways. Not anyplace I’d want to spend much time. Service area is also crowded and noisy. Always felt like I was in somebody’s way. More

by kkhuntley Verified Customer Verified Customer

Print

Quick appointment times. I didn’t have a long wait during oil change. Snacks and drinks provided during wait. I didn’t have a long wait during oil change. Snacks and drinks provided during wait. More

by glaloca Verified Customer Verified Customer

Print

Staff was rude and unhelpful. Didn’t wash car when requested. Acted as if I was bothering them, especially the check in person. Didn’t wash car when requested. Acted as if I was bothering them, especially the check in person. More

by lala3402 Verified Customer Verified Customer

Print

Overall I like coming here. Use to own a kia but it was totaled in accident so bought a Nissan max. This was my 2nd time getting service on this vehicle. In the past, could rea Use to own a kia but it was totaled in accident so bought a Nissan max. This was my 2nd time getting service on this vehicle. In the past, could really tell the difference in the performance but after getting my oil change done, my car seems to be ticking and not running smooth as expected. Besides, I DONT WANT TO START ASKING TO SEE OLD FILTERS AND ASKING IF THEYRE SURE THAT STUFF IS DONE CORRECTLY AND TIGHTENED UP PROPERLY, OIL PAN SO ON AND SO FORTH. WOULD LIKE TO SCHEDULE AGAIN TO COME BK FOR OTHER TRANSMISSION SUGGESTED MAINTENANCE AT MY MILEAGE! THX More

by Sweetc Verified Customer Verified Customer

Print

It was a recall service, it was done quickly plus i got a better estimate on existing problem with brakes better estimate on existing problem with brakes More

by maklay99 Verified Customer Verified Customer

Print

The car was repaired properly but everyone says I should not have been charged a diagnostic fee for a car that is under warranty. not have been charged a diagnostic fee for a car that is under warranty. More

by garyweldon Verified Customer Verified Customer

Print

I have always had excellent service experience at this dealership. The waiting area is nice and service is always timely. dealership. The waiting area is nice and service is always timely. More

by amy.fleming3 Verified Customer Verified Customer

Print

I did not get a replacement oil change sticker. This is very disappointing. You also don’t offer coupons. This is very disappointing. You also don’t offer coupons. More

by beacon85 Verified Customer Verified Customer

Print

It took them several months to get the part that was needed. After they did, I brought my vehicle in, and they spent over a day trying to fix it before they realized it wasn’t even the right part. While needed. After they did, I brought my vehicle in, and they spent over a day trying to fix it before they realized it wasn’t even the right part. While they were trying to fix the issue, they broke my seat. After several more months, they finally had the part and I made an appointment for the repair. When I dropped off my vehicle in the morning, they said they weren’t even sure they would be able to get to it that day and the loaner they had was a small SUV that wouldn’t fit my family when my warranty repair was for a minivan. Just an absolute collective mess. I will not be back. More

by Bruce.PeterG Verified Customer Verified Customer

Print

Recall service was provided within promised timelines. No updates were given on service progress. The waiting area is small and crowded compared to most dealerships. Service staff were courteous. No updates were given on service progress. The waiting area is small and crowded compared to most dealerships. Service staff were courteous. More

by travis.tubre Verified Customer Verified Customer

Print