Ken Graf

I got in quickly I was told what they needed to do I was kept informed as to what time I could expect to pick up my vehicle Our car was clean when picked up. was kept informed as to what time I could expect to pick up my vehicle Our car was clean when picked up. More

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Great staff, great communication! Always a pleasure to do business with the service department. And, I appreciate the good coffee while waiting. Always a pleasure to do business with the service department. And, I appreciate the good coffee while waiting. More

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My experience3 was very good, thank you for put my theft deterent part in my car. deterent part in my car. More

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Appointment on time. Followed specific request to test battery ( because of age) . Ken kept us informed of the service department findings and recommendations of a new Followed specific request to test battery ( because of age) . Ken kept us informed of the service department findings and recommendations of a new battery. More

by HASKELLMULLINS Verified Customer Verified Customer

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I did this already. Thank you. I submitted this already and if I get another one you will get a ZERO Uber rating. Thank you. I submitted this already and if I get another one you will get a ZERO Uber rating. More

by isetts Verified Customer Verified Customer

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I didn’t like that I called 3 separate times to find out the status of my vehicle. No call back was ever given. I was texted that the vehicle was done and a list of recommendations for additional services s the status of my vehicle. No call back was ever given. I was texted that the vehicle was done and a list of recommendations for additional services such as brakes, tires, wiper blades, air filters and strangely a belt for the motor that was completely replaced but with the old belts and not new belts with a new motor??? More

by kyledanielberg Verified Customer Verified Customer

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Luther's service department made the diagnosis and resolution super easy. They managed all the interactions with my warranty provider and got all the work done right the first time! resolution super easy. They managed all the interactions with my warranty provider and got all the work done right the first time! More

by Chris Pilon Verified Customer Verified Customer

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Takes too long. And to few care I ran into one in four that cared And to few care I ran into one in four that cared More

by grundowi Verified Customer Verified Customer

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Dropped the car off the night before service for an 8:30 appointment. I was contacted at 11:00am saying it was ready to be picked up. It was done under warranty, so even better I didn’t have to pay. Quick a appointment. I was contacted at 11:00am saying it was ready to be picked up. It was done under warranty, so even better I didn’t have to pay. Quick and friendly service! More

by katieharms84 Verified Customer Verified Customer

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After talking to the service advisor, we agreed upon I could have my car towed to Inver Grove Kia, even though they were X amount of cars deep and backed up in service The service visor told me they would could have my car towed to Inver Grove Kia, even though they were X amount of cars deep and backed up in service The service visor told me they would get my car in in the next two or three days I waited two days called the store. They advised me they could not get my car in even though I was told to have my car towed in there. After the f fourth day, I went up and retrieve my car with the tow truck driver wanted to get my keys from the service advisor. He laughed and said good luck, finding your car and handing me the keys, I don’t know anybody that would have their car towed somewhere and not have them look at it to have it towed to another shop Bad one on this one Kia More

by Johnbloomjr Verified Customer Verified Customer

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