Ken Graf | Page 7

Dropped off for an oil change at 9am and vehicle wasn't ready until after 2pm the same day when they said it would be done in a couple of hours max. Poor communication when looking for an update many times ready until after 2pm the same day when they said it would be done in a couple of hours max. Poor communication when looking for an update many times on the timing as well where I couldn't get anyone in the shop to give me a status update. They also weren't able to perform all services scheduled due to timing... even though it was already longer than expected. Overall poor experience and would make sure you don't need your vehicle for the day if you plan to drop it off. More

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Great service but 2 hour wait for an oil Change was too long . Perhaps schedule better in office. long . Perhaps schedule better in office. More

by GNASI2486 Verified Customer Verified Customer

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Communication wasn’t that great. I went in for a diagnostic check and they didn’t do that. I went in for a diagnostic check and they didn’t do that. More

by Amber93 Verified Customer Verified Customer

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I was new to the dealership and all personnel I spoke with listened to my concerns and took note. Car was fixed in a timely manner and repairs were explained in detail. Great service. I will definitely with listened to my concerns and took note. Car was fixed in a timely manner and repairs were explained in detail. Great service. I will definitely come back to this dealership. More

by Susan Verified Customer Verified Customer

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Luther Kia understood the situation and took appropriate steps to resolve the issue. They communicated well and arranged lift for business transportation for me while my car didn’t work. It was clear what steps to resolve the issue. They communicated well and arranged lift for business transportation for me while my car didn’t work. It was clear what was gonna happen next each step of the way. There were no unnecessary fees or charges. More

by elitownsend Verified Customer Verified Customer

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The tech was informative, professional, communicated with me regarding the service and recommendations. I will continue to use the service center. me regarding the service and recommendations. I will continue to use the service center. More

by DC.LYNCH Verified Customer Verified Customer

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Luther Kia of Inver Grove is the best one stop place to buy and get a vehicle serviced. The employees at the dealership be either the sales agents or the service department representatives are the best! buy and get a vehicle serviced. The employees at the dealership be either the sales agents or the service department representatives are the best! More

by suresh_pm Verified Customer Verified Customer

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Did a great job fitting me into the schedule and getting my car done early. Was very pleased with the service my car done early. Was very pleased with the service More

by joel.schultz Verified Customer Verified Customer

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Trying to connect with someone at the dealership is almost impossible…I have serviced my KIAs there for years but am now actively searching for a new place almost impossible…I have serviced my KIAs there for years but am now actively searching for a new place More

by 6512067662 Verified Customer Verified Customer

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Always courteous and fairly quick. Nice area to wait with snacks. Also both twin city papers to read Nice area to wait with snacks. Also both twin city papers to read More

by GREGP1950 Verified Customer Verified Customer

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