Ken Haro

I requested a price for a vehicle through TrueCar from this dealership on Thursday, May 27th. The price I received was in line with those I received from other dealerships and was stated to be good until this dealership on Thursday, May 27th. The price I received was in line with those I received from other dealerships and was stated to be good until June 1st. I was contacted by Kenneth Haro regarding this vehicle. We spoke on Thursday and then again on Friday. I agreed to provide a deposit for him to hold the vehicle until I could come see it on Saturday morning. Ken was nice enough to go in on his day off to take care of this for me. After making the 5 hour drive to see the vehicle Saturday morning, I took it for a test drive, and then sat down with Ken to discuss the deal. When reviewing the paperwork, I noticed that the sales price was not what I received from them on Thursday. When I questioned it, Ken went to talk to his sales manager. When he came back, they had made only a slight adjustment to the price, but it was still significantly higher than the price they had previously given me. After a couple more trips to speak with the sales manager, Ken said there was nothing more he could do and I would need to speak with the sales manager directly. A little while later, the sales manager came over and sat down. He rudely stated they would not honor the price I had received. I asked him why, and all he had to say is "things change." I pointed out that the price I was given was supposed to be good until June 1st. He again just refused to meet the price without any further justification. I was finally fed up and left without the vehicle. I know the reason why they wouldn't sale me the vehicle for the quoted price was because the vehicle was hard to find and they knew they had several other people interested in it and that they could get more money from them. I ended up wasting more than 12 hours of my day, with 10 of those being driving. Despite the fact that Ken was very kind and seemed genuinely upset about the situation, I will NEVER do business with any Jake Sweeney dealership in the future and would urge anyone thinking of doing so to use caution and be aware that this dealership is dishonest and can't be trusted. One additional note, they also refused to offer what my trade-in was worth, despite me having offers in hand from other dealerships. More

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Do not buy a car from Ken Haro. When the papers are signed you get no help and the car isnt 2 weeks old. Horrible. signed you get no help and the car isnt 2 weeks old. Horrible. More

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First time purchase at Jake Sweeney. Worked with Ken Haro from my initial phone call to inquire about a Ram through the final fist bump (thanks, Covid). Ken worked for us through the entire process. Dealing from my initial phone call to inquire about a Ram through the final fist bump (thanks, Covid). Ken worked for us through the entire process. Dealing with him was pleasant, friendly and non-adversarial. He wanted our business and earned it. Mark Postallian was our finance guy and was a delight to work with. He was professional and knowledgeable and got us through the process as quickly as possible. Mark also worked to get us the best finance rate he could find saving us money on the finance. We appreciate Ken and Mark making what can be a stressful and exasperating experience as easy as our time at Jake Sweeney buying our new Ram was. More

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Outstanding Customer Service We have purchased three vehicles from Jake Sweeney in the past and have had outstanding customer service. Ken Haro has been our sales representative We have purchased three vehicles from Jake Sweeney in the past and have had outstanding customer service. Ken Haro has been our sales representative each time and he has bent over backwards to make sure we are taken care of. Each time we have driven over 500 miles to Jake Sweeney to see Kenny, and each time we have driven home in a new vehicle. Our son can't wait until it is his turn. Thanks for your help Kenny. John and Darlene More

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Call Ken Haro! Excellent experience buying a Jeep from him. Professional, very hard working, honest and personable. You can’t go wrong. Ask for him. him. Professional, very hard working, honest and personable. You can’t go wrong. Ask for him. More

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Getting the DEAL DONE I’ve given the 5-star rating. Why? Great customer service throughout the whole process. Mr Haro offered great advice as to what my options were instea I’ve given the 5-star rating. Why? Great customer service throughout the whole process. Mr Haro offered great advice as to what my options were instead of sugarcoating anything. I would definitely recommend getting your deal done with Mr Haro. More

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Amazing Experience Purchased a 2013 Lincoln MKX with the help of Ken Haro.. he was so amazing I will forever recommend him to family and friends..He wasn’t like any othe Purchased a 2013 Lincoln MKX with the help of Ken Haro.. he was so amazing I will forever recommend him to family and friends..He wasn’t like any other sales person just trying to make a sale he was honest n helpful to all my needs. He made this experience so much easier thanks ken..... More

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Wonderful customer service When I walked into jake Sweeney I didn’t think that they could help me regarding my credit it only took one person ken haro a wonderful young man that When I walked into jake Sweeney I didn’t think that they could help me regarding my credit it only took one person ken haro a wonderful young man that told me everything was gonna be ok and to trust him.... I did just that and was very grateful of the out come of everything customer service was excellent I felt like a millionaire 😊😊😊😊 thanks again ken for all your help More

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Ok For Now I am pretty satisfied so far. I am not real happy with my wife's experience. So far, I love the truck and I haven't had any issues with the vehicle. I am pretty satisfied so far. I am not real happy with my wife's experience. So far, I love the truck and I haven't had any issues with the vehicle. Ken was very patient with me on deciding which truck I wanted. I hope if I have any issues in the future with the vehicle that I get better service than my wife has had. We both bought new vehicles at the same time. More

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Great experience, Kenny Haro is the best! We dealt with Kenny Haro through the process. He was helpful and patient. We traveled from Chicago all the way to the dealership to pick up our beau We dealt with Kenny Haro through the process. He was helpful and patient. We traveled from Chicago all the way to the dealership to pick up our beautiful new Jeep Sahara Wrangler Unlimited. Kenny took care of everything and we are very pleased with the transaction. More

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