Ken Starnes
Ken Starnes at Glenbrook Dodge Chrysler Jeep Fiat

Ken Starnes | Page 9

Commercial Sales/Leasing Consultant

Glenbrook Dodge Chrysler Jeep Fiat

100 W Coliseum Blvd
Fort Wayne, IN 46805

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4.9
83 Reviews
4.9

83 Reviews

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83 Reviews of Ken Starnes

February 14, 2012

Dealership Rating

Ken was a pleasure to deal with as well as the other people involved with the deal. I felt like I got everything I ask for and the finance person was funny and great to work with. This is the fourth car More

by Gwilmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Starnes

December 27, 2011

Dealership Rating

After some confusion on the sale price was cleared up by the Sales Manager at the dealership, I would recommend this dealership. The van we initially intended to purchase was sold by another salesman as we More

by moeller_5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Starnes

Jan 02, 2012

Glenbrook Dodge Chrysler Jeep Fiat responded

Mr & Mrs Moeller, I'm looking into this situation and will contact you shortly. Thank you for your patience. Matt McKibben General Manager

Jan 03, 2012

Glenbrook Dodge Chrysler Jeep Fiat responded

Mr & Mrs Moeller, Matt McKibben, our General Manager, asked me to get in touch with you regarding your complaint about the additional rebate on the purchase of your new van. After researching your deal paperwork I discovered that you did in fact receive the entire $2,000 you were quoted. The reason your paperwork is only showing a $1,000 rebate is because the other $1,000 was a bonus cash and (according to IN state law) could not be shown as a rebate. So, the top line selling price was reduced by $1,000. I would be happy to email you copies of the paperwork showing this or you can stop by anytime and I will go over it with you. We make every attempt to be certain our customers are satisfied with their purchases and we want to be sure you understand the entire process. This was in no way a "bait and switch" tactic-we do not practice business that way. It sounds to me like it should have been explained to you more completely at the time of sale and I apologize that it was not. However, please allow me to prove to you that we are being completely upfront about the transaction and there's no need for alarm. I look forward to hearing from you soon. Sincerely, Chris Matthews E-Commerce Manager Glenbrook Dodge Chrysler Jeep (260) 481-1935 cmatthews@glenbrookdodge.com

Jan 04, 2012

Glenbrook Dodge Chrysler Jeep Fiat responded

Thank you for updating your review. Your business and your feedback is greatly appreciated. Matt McKibben General Manager

Jan 03, 2012

moeller_5 responded

Mr. Matthews, I would enjoy feeling better about my experience. If you could verify your assertion that the "top line selling price was reduced by (the) $1000, I would be happy to update my review of your dealership. We are very happy with the van and want to feel good about the entire experience. My email address is: Moeller_5@frontier.com. Thank you for your assistance in this matter. Steve Moeller

July 23, 2011

Dealership Rating

It was the quickest, most professional auto buying process experience we have ever had. Ken was right up front with any and all questions and concerns, and jumped thru hoops to accommodate our needs. More

by gmbmcon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Todd Macon , Ken Starnes & Todd, Jeff Beam

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