Ken Vachris | Page 60

I came in with a nail in my tire. I was in need of a service B, but was scheduled for following week. Kenny took my car in and provided me with a loaner car as well! service B, but was scheduled for following week. Kenny took my car in and provided me with a loaner car as well! More

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The appointment was easy to make. I had a slow leak and wanted to get it repaired ASAP. Ken Vachris was able to arrange an appointment in the early afternoon (4:00PM), I was seen promptly and the tire was wanted to get it repaired ASAP. Ken Vachris was able to arrange an appointment in the early afternoon (4:00PM), I was seen promptly and the tire was fixed quickly. While waiting for the repair I was able to use one of their computers that are set up in the waiting area along with a nice cup of coffee and refreshments. The experience couldn't have been any easier. More

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Professional to a "P". Pricey versus others. The video of service issues is great. I highly recommend for service advice. Rallye on. 1993 300ce convertible. The video of service issues is great. I highly recommend for service advice. Rallye on. 1993 300ce convertible. More

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This is my second Rallye MB car. I have been using your service dept for years. I have always been more than pleased with the service,quality of work and overall experience at Rallye. I have always had exc service dept for years. I have always been more than pleased with the service,quality of work and overall experience at Rallye. I have always had excellent professional service with Ken Vachris throughout these years. However, I was outraged to learn that a tear in the upholstery of my driver seat is NOT covered by my warranty. A MB product should not be tearing apart in the first place and if/when such a thing should happen I would expect it to be part of what is supposed to be a "premier" MB warranty. For that reason, I was generous in giving both "quality of work" and "overall experience" an OK....Truly "great" in every other aspect, but "very bad" in regard to this issue. Thank you, Bruce Castellano More

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Always fast and effective service New and clean service Always fast and effective service New and clean service waiting area with coffee Car is cared for and returned clean Honest and reliable A pleas Always fast and effective service New and clean service waiting area with coffee Car is cared for and returned clean Honest and reliable A pleasure doing business Highly recommend More

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A near perfect service experience with respect to all aspects, as I have come to expect when dealing with Kenny Vachris. Kenny will continue to deal with all of my service needs for this car and for my n aspects, as I have come to expect when dealing with Kenny Vachris. Kenny will continue to deal with all of my service needs for this car and for my next Mercedes. More

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Your team is very helpful , and most of all I feel quiet safe and satisfied taking my car to your dealership.The most important thing to me is the safety of my Grand children,therefore keeping my car se safe and satisfied taking my car to your dealership.The most important thing to me is the safety of my Grand children,therefore keeping my car service by this team at your dealership with My service guy Ken Vachris gaves me that satisfaction,your team is the best thing that ever happen to me. I am honored to have been dealing with your team , they are just a great team.... They are all great team players, and that's what make your dealership an exceptional one, that I will recommend to anyone. More

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just wonderful, easy to deal with and buy from. i am a repeat customer , buying 4 new cars in a row .........it just gets better because they try harder...... repeat customer , buying 4 new cars in a row .........it just gets better because they try harder...... More

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Service was good overall. New rear brake pads installed as needed. Ken was very nice in trying to expedite my car wash, but the reason I gave a "good" instead of "great" rating is that after paying for my as needed. Ken was very nice in trying to expedite my car wash, but the reason I gave a "good" instead of "great" rating is that after paying for my service, I had to wait a good fifteen or more minutes for the car to arrive. Other than that, the only thing I would like to see is some discounts for service. I am constantly getting $1,000 service cards or $50.00 credits from both Smithtown and Helms Brothers, but never from Rallye. That is my only disappointment. Sincerely, Cecilia Mone More

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Kenny V. has ALWAYS been a great representative of your dealership! He's friendly, courteous, and his expertise of Mercedes is unprescedented! I also love your new system of having an appointed time to d dealership! He's friendly, courteous, and his expertise of Mercedes is unprescedented! I also love your new system of having an appointed time to drop off the car, speaking to Kenny, having a "loaner" waiting for me and not being rushed. I'd like to say also I enjoy the friendly atmosphere of the service department now...from the men who first greet you and appoint a parking spot, to the young men who open the door, take the keys, to Doreen, (I believe I have her name correctly), at the reception desk, to meeting up w/Kenny....ALL have a smile and a friendly greeting....(I did think it strange, however, all of these folks on the "lower level" of photos on the wall, or not even up there at all were in the above category....however, one man walked by looking like he was angry w/the world and didn't utter a word, and yet he was one of the four gentlemen in the "top level" of photos!!!! As I explained to one of your mechanics while waiting for Kenny....I taught school for 28 yrs., and was always friendly w/the person I thought REALLY ran the operation...no, not the principal, but the Custodian! It's usually the people on the lower end of the ladder who realize the importance of the client!!! However, this one person's attitude did NOT deter me, nor has he, from the excellent grades and kudos I'm extending to your Service Department. Keep up the good work! Mary A. Ruschin :) More

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