I writing the follow up review.
Walt Massey reached out to review my issues. We discussed the events with my car. They wanted to make things right. They also wanted to make sure thi
Walt Massey reached out to review my issues. We discussed the events with my car. They wanted to make things right. They also wanted to make sure this was a learning issue so it wouldn’t happen again. I respect Walt Massey for working with me and doing what they could to keep my patronage. I would recommend Walt Massey because of their integrity and commitment to their customers.
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by northsuwanee
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2026 -
Walt Massey Chevrolet GMC Lucedale responded
Hi, I’m glad we had the opportunity to talk through what happened with your vehicle and work toward making things right. It’s especially meaningful to hear that you recognized our effort to address your concerns, learn from the situation, and improve moving forward. Thank you for giving Walt Massey Chevrolet GMC Lucedale the opportunity to earn back your trust. Your recommendation means a great deal to our team.
I brought my vehicle in for check engine light.
It was a computer issue. I understood that. I had replaced the gas pedal by a different mechanic. My service advisor told me that wasn’t the problem.
It was a computer issue. I understood that. I had replaced the gas pedal by a different mechanic. My service advisor told me that wasn’t the problem. I got my bill for 251.99$ to replace the pedal. Then I get a bill for 227.70$ for vehicle diagnostic which I didn’t approve either. What makes this even worse there were no documentation on findings. Come to find when I drove it was still shaking so I returned to the dealership. The service representative call the mechanic for him to say yeah his comments did not reach the print out. He said it might be a tire or strut. I asked the rep it was ok to drive she said yes. When I got home the car was parked just right for me to see some of the tire tread was missing. I don’t think I should have drove it. So long story short. I feel I was charged for things I did not approve. The real issue is driving on a defective tire. If they did an inspection they did not inform me correctly.
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by northsuwanee
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2026 -
Walt Massey Chevrolet GMC Lucedale responded
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Took the car in to correct their mistake quickly Kendra
and Jeffrey made sure I was able to pick up my granddaughter on time which was the most important thing at the moment
and Jeffrey made sure I was able to pick up my granddaughter on time which was the most important thing at the moment
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by mixon_terrie
Verified Customer
Verified Customer
Other Employees Tagged:
Kenda Henderson
Sep 03, 2026 -
Walt Massey Chevrolet GMC Lucedale responded
Hi, I am glad Kendra and Jeffrey were able to get everything taken care of quickly. Making sure you could pick up your granddaughter on time was important, so I am pleased our team at Walt Massey Chevrolet GMC Lucedale helped make that possible.
After taking the time to go shopping next door, I sat
outside and had wonderful conversation with a pleasant man. The service took about 1.5 hours but all in all it was a pleasant interaction. Also, my i
outside and had wonderful conversation with a pleasant man. The service took about 1.5 hours but all in all it was a pleasant interaction. Also, my interior was not dirty when I got my car back (huge bonus points).
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by apenix882
Verified Customer
Verified Customer
Other Employees Tagged:
Kenda Henderson
Sep 03, 2026 -
Walt Massey Chevrolet GMC Lucedale responded
Hi, I am glad you had a pleasant experience at Walt Massey Chevrolet GMC Lucedale. It is great to hear the conversation made the wait more enjoyable, plus having a clean interior when you got your vehicle back was a nice bonus. Thank you for sharing your experience!
Quick and efficient service.
All the staff we encountered were very professional. Walt Massey has always treated well.
All the staff we encountered were very professional. Walt Massey has always treated well.
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by paulallengardner
Verified Customer
Verified Customer
Other Employees Tagged:
Kenda Henderson
Sep 01, 2026 -
Walt Massey Chevrolet GMC Lucedale responded
Hi Paul, it’s great to hear your visit was handled quickly while still receiving professional service from everyone you encountered. We’re glad Walt Massey Chevrolet GMC Lucedale has consistently treated you well. Thank you for continuing to trust our team with your vehicle.
Scheduling was very efficient!
The work was completed timely and as per estimate of job!
The work was completed timely and as per estimate of job!
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by adickers01
Verified Customer
Verified Customer
Service Price Transparency
Aug 25, 2026 -
Walt Massey Chevrolet GMC Lucedale responded
Hi! Thank you for sharing your feedback. I’m glad our team made scheduling easy, completed the work promptly, and stayed within the estimated cost. Thank you for choosing Walt Massey Chevrolet GMC Lucedale!
I never have a bad experience with them.
I have been using Walt Massey repair and maintenance shop for 13 years. Buy tires and batteries from them and all my
I have been using Walt Massey repair and maintenance shop for 13 years. Buy tires and batteries from them and all my
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by mary123
Verified Customer
Verified Customer
Other Employees Tagged:
Kenda Henderson
Aug 03, 2026 -
Walt Massey Chevrolet GMC Lucedale responded
Thank you for your continued trust and loyalty!
We're honored to have been your choice for vehicle repair and maintenance for the past 13 years. Knowing you've trusted us with your service, tires, batteries, and more means the world to our team.
Thank you for choosing Walt Massey time and time again. We truly appreciate your business and look forward to serving you for many more years to come!
Good experience took a little longer than expected Ok
what you need to say today
what you need to say today
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by Hbes52
Verified Customer
Verified Customer
Other Employees Tagged:
Kenda Henderson
Jul 30, 2026 -
Walt Massey Chevrolet GMC Lucedale responded
Thank you for taking the time to share your feedback!
We're glad to hear you had a good experience with us. While we're sorry your visit took a little longer than expected, we appreciate your patience and are always working to provide timely, efficient service for every customer.
Thank you for choosing Walt Massey. We truly appreciate your business and look forward to serving you again in the future!
Professional, friendly, and very helpful.
The staff was very courteous, professional, and knowledgeable. The Walt Massey service staff across the board was very courteous, professional, and k
The staff was very courteous, professional, and knowledgeable. The Walt Massey service staff across the board was very courteous, professional, and knowledgeable. They helped with every concern I had in a timely manner during my recent visit.
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by noelgable23
Verified Customer
Verified Customer
Other Employees Tagged:
Kenda Henderson
Jul 28, 2026 -
Walt Massey Chevrolet GMC Lucedale responded
Thank you for your wonderful review! We're so glad to hear our service team provided you with a professional, friendly, and helpful experience. Taking the time to address every concern while delivering courteous and knowledgeable service is exactly what we strive for.
Thank you for trusting Walt Massey with your vehicle. We truly appreciate your business and look forward to serving you again!
Always a pleasant experience; courteous and friendly;
seeing to my every need! Sharing info on my vehicle as it's being serviced.
seeing to my every need! Sharing info on my vehicle as it's being serviced.
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by cathy.stephens57
Verified Customer
Verified Customer
Other Employees Tagged:
Kenda Henderson
Jul 24, 2026 -
Walt Massey Chevrolet GMC Lucedale responded
Thank you for your kind review! We're delighted to hear you've consistently had a pleasant experience with our service department. Our team is committed to providing friendly, courteous service while keeping our customers informed throughout the service process, and we're glad that commitment made a difference during your visit.
We truly appreciate your trust in Walt Massey and look forward to taking care of you and your vehicle for many years to come. Thank you for choosing us!
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