Kenn Hooker | Page 2

Smooth experience! I have been an Audi owner for over 20 years and have purchased all of my Audi's at this same dealership. I feel that I have always been treated fairl I have been an Audi owner for over 20 years and have purchased all of my Audi's at this same dealership. I feel that I have always been treated fairly and purchasing my cars here has been a real pleasure. This business is a well oiled machine and everyone works well together as one cohesive team. More

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Another great experience Just bought our 7th Audi - a 2018 Glacier White S4 - and yet again I am glad we continue to exclusively use Audi of Charlotte and Walter Shelton! We Just bought our 7th Audi - a 2018 Glacier White S4 - and yet again I am glad we continue to exclusively use Audi of Charlotte and Walter Shelton! We live less than 5 minutes away from the other Charlotte area Audi dealer yet drive 35 mins to Audi of Charlotte for many reasons including Walter. He loves the brand and has been selling Audi since 1989. As an enthusiast of the brand that means a lot to me. We will be back for more and we will always seek out Walter as our contact! More

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Worst Audi place to get a car or service it! Arrogant receptionists and rip off prices! Took my car there this time, just for the air bag recall, and left w/ a damaged air conditioning and a burn Arrogant receptionists and rip off prices! Took my car there this time, just for the air bag recall, and left w/ a damaged air conditioning and a burned radio. Went back to complain, but he said there was nothing they could do, because I had a after market radio and they were not sure my air conditioning was working to begin with (like calling me lier to my face!). This Dishonest guys probably damaged everything by doing the work without even disconnecting my battery. They know may car and they know my air was working, because I had work done there a few times before, only because it’s the closest dealer, (but never again!) and every time I did, they always come up w/ a rip off ticket of no less than $1000, spent close to $4000 there, with few simple works done. I’m beginning to think that, because I didn’t spend any money this time and did just the free recall thing, they decided to screw me! More

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Great service before and after the purchase I have a years long buying relationship with Greg Butler and this is the third vehicle I've purchased through him. He is honest, sincere and diligent. I have a years long buying relationship with Greg Butler and this is the third vehicle I've purchased through him. He is honest, sincere and diligent. The personnel in the service department are courteous and professional. I highly recommend visiting this dealership if you are in the market for a new automobile. More

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Listened and located exactly what I wanted I was really pressed in finding a vehicle in a short time. My previous car was totalled and I needed some form of transportation. While they had quite I was really pressed in finding a vehicle in a short time. My previous car was totalled and I needed some form of transportation. While they had quite the selection on the lot, I had very specific wants in my next car. Richard was able to locate the vehicle really fast, and have it brought in. I was even offered a loaner until my car came in, as it was coming from a few states away. Definitely would but again from Audi of Charlotte, and Richard was a fantastic sales person, he listened to everything I asked. More

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Courteous and timely Courteous service department and work is done in a timely manner . A nice loaner car is always available . The staff makes servicing your car a painle Courteous service department and work is done in a timely manner . A nice loaner car is always available . The staff makes servicing your car a painless process . More

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Quality, Fun Sales: I explored the Audit A4 (while waiting on routine service on our A3) and was talked into a test drive with Walter: he made the whole process Sales: I explored the Audit A4 (while waiting on routine service on our A3) and was talked into a test drive with Walter: he made the whole process fun and enjoyable - I'll definitely be back and Walter will be the person I work with. He listened and heard where I was coming from and he shared his extensive knowledge in a non threatening way. I feel like I can trust him to look for a WIN/ WIN for both me and the dealership. Service: Ken took care of me to get the Audi A3 the care for which it was due: an extensive 35,000 mile work up which was $0.00 - all fully covered. He's helped me with prior repair needs - helping me to make cost effective decisions. More

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Trade in & purchase of Q7 The team supported my every need from Service (Ken) communicating the expensive fix to my 2008 Q7 to introducing me to Sales (Rich) for my journey tow The team supported my every need from Service (Ken) communicating the expensive fix to my 2008 Q7 to introducing me to Sales (Rich) for my journey towards a replacement. Rich was very informative & helpful. The financing portion was less painful than I imagined which is a positive! Oh & let’s not forget the tutorial of how to use my fancy new car! Kyle was great as well. Friendly team made my experience one I would highly recommend to friends! Thanks Team Audi of Charlotte!!! More

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Outstanding Customer Relations I leased my 2017 Audi Q5 one year ago. At that time Richard Gouhin efficiently and professionally facilitated my trading a vehicle for our Audi. We I leased my 2017 Audi Q5 one year ago. At that time Richard Gouhin efficiently and professionally facilitated my trading a vehicle for our Audi. We have spoken during this past year, but have had limited interaction. Last week I took my Audi into the dealership for its annual service (10,000 mi). It was Richard's day off and he had golf plans. Nevertheless, he changed his personal plans to meet me when I arrived. We spent some time discussing the Audi, golf and life in general. He is more than a salesman; he is someone who cares about his customers and wants to be sure they are satisfied. Richard has earned my business, my loyalty and friendship. Rob More

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Wonderful Very happy and pleased with the purchase of my Q5. Could not have had a better experience and can highly recommend Rich and this dealership! Very happy and pleased with the purchase of my Q5. Could not have had a better experience and can highly recommend Rich and this dealership! More

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