Kenn Olson | Page 66

I have been seeing Mike Tinsley and Kenn Olson to service my car for years. Both gentlemen are positive and straight-forward with smiles and great energy. Thank you. my car for years. Both gentlemen are positive and straight-forward with smiles and great energy. Thank you. More

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Love my service advisor, Kenn Olson. He's the best. Genuine guy that really cares. Always keeps me informed. He is the reason I keep going back to Gosch. Genuine guy that really cares. Always keeps me informed. He is the reason I keep going back to Gosch. More

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Kenn Olson is the best! Super service and follow up. This was an amazing experience! Thank you! Coming back for more service and when I’m ready for a new car! was an amazing experience! Thank you! Coming back for more service and when I’m ready for a new car! More

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The facility is clean and updated, the team has good attitudes, and the service is top notch. Ken Olsen has been my service advisor for 20 years and he is fair and honest. I would highly recommend thi attitudes, and the service is top notch. Ken Olsen has been my service advisor for 20 years and he is fair and honest. I would highly recommend this dealership, and especially Ken for your service needs. More

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Very pleased with Ken Olson and the transmission technician who performance the service. Kenn knew I had a deadline on the day of service and had my car in the technician's bay first thing. Was very technician who performance the service. Kenn knew I had a deadline on the day of service and had my car in the technician's bay first thing. Was very pleased when Kenn told me my car was ready (I was waiting in the customer lounge) and was able to shave a few more dollars off my bill. Gosch Ford Temecula has been the only place that I have taken my 2010 Ford Escape for service or repair. Thank you Kenn and Gosch Ford! More

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Kenn Olsen was a great help when I brought my ford in. He was polite, answered my concerns, and kept me updated! Thank you Kenn was polite, answered my concerns, and kept me updated! Thank you Kenn More

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Attention Management! Service Writer Ken Olsen is a Rock Star! Knowledgeable, and attentive...got my work done quickly and answered all my questions...thanks Ken! Star! Knowledgeable, and attentive...got my work done quickly and answered all my questions...thanks Ken! More

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I have been bringing my Lincoln Towncar to Gosch Ford Temecula (formerly Rancho Ford) for about four years ad have ALWAYS received top notch service,..except for a week ago when a mechanic did sloppy wor Temecula (formerly Rancho Ford) for about four years ad have ALWAYS received top notch service,..except for a week ago when a mechanic did sloppy work on my new battery install. My service Advisor, Kenn Olsen (a TOP NOTCH ADVISOR) took my car in for the service . I waited for nearly 3 hours for a normal service and a battery install to ver accomplished. At last, I inquired about the delay and a different advisor said my advisor Kenn was out to lunch by that time. I pressed and the vehicle was brought out to me and I left. The next morning I opened the hood of the vehicle and was quite upset at the sloppy battery install (terminals still corroded - and I asked specifically for a new battery terminal which didn't happen). I was hot !! I drove directly to the dealership and asked for Kenn Olsen. He came out and I showed him the problem. He was aghast...as was I. He apologized profusely and investigated. He returned and said a part was needed to complete the service correctly. Kenn said he personally would make sure the job was done right when I was to return. Fast forward two days later (yesterday). Kenn called me and I brought the car in for the repair. When they finished installing the new part and cleaning up the former mess (very nicely, I must say) Kenn again apologized and sent me on my way as a satisfied customer. Due to Kenn's continued professionalism and commitment to excellence, I withdraw my former bad rating from last week and now HIGHLY RECOMMEND Gosch Ford Temecula !! One mechanic's sloppy work should not brand the quality establishment I have come to trust. Kenn would never have let the vehicle come back to me without his stamp of approval. Kenn assured me the situation was dealt with by the Service Manager...and Kenn. Very much appreciated :-). Louis Fetherolf, Winchester More

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Kenn Olsen is a great service writer. He went the extra mile to make sure all factory recalls were dealt with, warranty work was done as it was supposed to be, and he even resolved differences between the mile to make sure all factory recalls were dealt with, warranty work was done as it was supposed to be, and he even resolved differences between the warranty company and the actual bill. I’ll come back to work with Kenn. More

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i like to compliment Kenn OLSON From Gosh Ford Temecula for his exceptional customer service. We've been coming to Gosh Ford for years and your service advisors have always been great to us, but Kenn has b for his exceptional customer service. We've been coming to Gosh Ford for years and your service advisors have always been great to us, but Kenn has by far exceeded our expectations. Gosh Ford is definitely fortunate to have Kenn as a member of their team. More

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